How to Manually Eject a Stuck Disc from a PS4

Introduction

It can be incredibly frustrating when a disk gets stuck in your PlayStation. This guide will take you through ejecting the disk manually if necessary.

Playstation 4.

1 Eject Disk

There are 2 main ways to eject the disk from your PlayStation 4.

Eject Button

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Push the Eject button on your PlayStation 4.
    PlayStation 4 with Eject button highlighted.

Menu

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Highlight the game or movie in the list.
    Menu with disk title highlighted.
  3. Push the Options button on your controller.
    DualShock 4 controller with Options button highlighted.
  4. Select Remove Disc.
    Options menu with Remove Disc highlighted.

? Were you able to eject your disk?

  1. Yes
  2. No

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It can be incredibly frustrating when a disk gets stuck in your PlayStation. This guide will take you through ejecting the disk manually if necessary.

Playstation 4.

There are 2 main ways to eject the disk from your PlayStation 4.

Eject Button

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Push the Eject button on your PlayStation 4.
    PlayStation 4 with Eject button highlighted.

Menu

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Highlight the game or movie in the list.
    Menu with disk title highlighted.
  3. Push the Options button on your controller.
    DualShock 4 controller with Options button highlighted.
  4. Select Remove Disc.
    Options menu with Remove Disc highlighted.

There are a few different models of PlayStation 4, and each has a slightly different method for manual ejection of a disk.

Look in the following locations for the model number, and choose the series number.

Model Location 1.
Model location 2.
Model location 3.

You will need a Phillips head screwdriver.

You may need a flashlight as well to find the disc eject screw.

  1. Turn off your PlayStation 4.
    PlayStation 4 with Power button highlighted.
  2. Unplug the Power cable, HDMI cable, and any other cables.
  3. Press down on the top-left panel firmly, and pull the panel off.
    Diagram showing removal of top panel.
  4. There are 2 sets of vents on the left side. one will be a single vent.
    Diagram showing location of the vents, and location of single vent.
  5. You may need a flashlight to see the screw.
    Diagram detail of the eject screw.
  6. Using a screwdriver, rotate the screw counter-clockwise to eject the disk.
    Diagram showing using a screwdriver to eject the disk.
  7. Replace the top cover of your PlayStation 4.
    Diagram showing replacing cover.
  8. Reconnect the Power cable, HDMI cable, and other cables.
  9. Press the Power button to turn your PlayStation 4 back on.
    PlayStation 4 with Power button highlighted.

It is important to test your PlayStation 4 using a different disk.

  • Try playing an audio CD, a game, or a movie disk. Use a different disk than the one that had problems.
  • Make sure it plays properly.

There are 2 main ways to eject the disk from your PlayStation 4.

Eject Button

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Push the Eject button on your PlayStation 4.
    PlayStation 4 with Eject button highlighted.

Menu

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Highlight the game or movie in the list.
    Menu with disk title highlighted.
  3. Push the Options button on your controller.
    DualShock 4 controller with Options button highlighted.
  4. Select Remove Disc.
    Options menu with Remove Disc highlighted.

You will need a Phillips head screwdriver.

You may need a flashlight as well to find the disc eject screw.

  1. Turn off your PlayStation 4.
    PlayStation 4 with Power button highlighted.
  2. Unplug the Power cable, HDMI cable, and any other cables.
  3. Press down on the top-left panel firmly, and pull the panel off.
    Diagram showing removal of top panel.
  4. There are 2 sets of vents on the left side. one will be a single vent.
    Diagram showing location of the vents, and location of single vent.
  5. You may need a flashlight to see the screw.
    Diagram detail of the eject screw.
  6. Using a screwdriver, rotate the screw counter-clockwise to eject the disk.
    Diagram showing using a screwdriver to eject the disk.
  7. Replace the top cover of your PlayStation 4.
    Diagram showing replacing cover.
  8. Reconnect the Power cable, HDMI cable, and other cables.
  9. Press the Power button to turn your PlayStation 4 back on.
    PlayStation 4 with Power button highlighted.

You will need a Phillips head screwdriver.

  1. Turn off your PlayStation 4.
    PlayStation 4 with Power button highlighted.
  2. Unplug the Power cable, HDMI cable, and any other cables.
  3. Press down on the top-left panel firmly, and pull the panel off.
    Diagram showing removal of top panel.
  4. With the top panel removed, you will see a screw with the PlayStation symbols on it. Turn this screw counter-clockwise to remove it.
  5. Pull the Hard Drive out part way, and you'll see the disc manual eject hole.
    Diagram showing HDD retention screw and showing drive removal.
  6. Using a screwdriver, turn the screw clockwise to release the disk.
    Diagram showing location of eject screw.
  7. Put the Hard Drive back in.
  8. Replace the screw for the hard drive.
  9. Replace the top cover of your PlayStation 4.
    Diagram showing replacing cover.
  10. Reconnect the Power cable, HDMI cable, and other cables.
  11. Press the Power button to turn your PlayStation 4 back on.
    PlayStation 4 with Power button highlighted.

It is important to test your PlayStation 4 using a different disk.

  • Try playing an audio CD, a game, or a movie disk. Use a different disk than the one that had problems.
  • Make sure it plays properly.

There are 2 main ways to eject the disk from your PlayStation 4.

Eject Button

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Push the Eject button on your PlayStation 4.
    PlayStation 4 with Eject button highlighted.

Menu

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Highlight the game or movie in the list.
    Menu with disk title highlighted.
  3. Push the Options button on your controller.
    DualShock 4 controller with Options button highlighted.
  4. Select Remove Disc.
    Options menu with Remove Disc highlighted.

You will need a Phillips head screwdriver.

  1. Turn off your PlayStation 4.
    PlayStation 4 with Power button highlighted.
  2. Unplug the Power cable, HDMI cable, and any other cables.
  3. Press down on the top-left panel firmly, and pull the panel off.
    Diagram showing removal of top panel.
  4. With the top panel removed, you will see a screw with the PlayStation symbols on it. Turn this screw counter-clockwise to remove it.
  5. Pull the Hard Drive out part way, and you'll see the disc manual eject hole.
    Diagram showing HDD retention screw and showing drive removal.
  6. Using a screwdriver, turn the screw clockwise to release the disk.
    Diagram showing location of eject screw.
  7. Put the Hard Drive back in.
  8. Replace the screw for the hard drive.
  9. Replace the top cover of your PlayStation 4.
    Diagram showing replacing cover.
  10. Reconnect the Power cable, HDMI cable, and other cables.
  11. Press the Power button to turn your PlayStation 4 back on.
    PlayStation 4 with Power button highlighted.

You will need a Phillips head screwdriver.

  1. Turn off your PlayStation 4.
    PlayStation 4 with Power button highlighted.
  2. Unplug the Power cable, HDMI cable, and any other cables.
  3. Turn your PlayStation 4 upside down, with the PS logo facing away from you.
  4. Remove the small cap near you, above the PS logo.
    Diagram of PlayStation 4 with screw cover highlighted.
  5. Turn the screw counter-clockwise.
    Diagram of PlayStation 4 showing direction to rotate screw.

    There may be a small piece of plastic, sealing the screw. It is safe to go through this and will not void the warranty.
    It may take multiple turns to eject the disk.

  6. Remove the disk from the tray.
  7. Replace the screw hole cover.
  8. Return your PlayStation 4 to the proper position, and reconnect the Power, HDMI, and any other cables you removed before.
  9. Press the Power button to turn your PlayStation 4 back on.
    PlayStation 4 with Power button highlighted.

It is important to test your PlayStation 4 using a different disk.

  • Try playing an audio CD, a game, or a movie disk. Use a different disk than the one that had problems.
  • Make sure it plays properly.

There are 2 main ways to eject the disk from your PlayStation 4.

Eject Button

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Push the Eject button on your PlayStation 4.
    PlayStation 4 with Eject button highlighted.

Menu

  1. Push the PS button on your controller to return to the main menu.
    DualShock 4 controller with PS button highlighted.
  2. Highlight the game or movie in the list.
    Menu with disk title highlighted.
  3. Push the Options button on your controller.
    DualShock 4 controller with Options button highlighted.
  4. Select Remove Disc.
    Options menu with Remove Disc highlighted.

You will need a Phillips head screwdriver.

  1. Turn off your PlayStation 4.
    PlayStation 4 with Power button highlighted.
  2. Unplug the Power cable, HDMI cable, and any other cables.
  3. Turn your PlayStation 4 upside down, with the PS logo facing away from you.
  4. Remove the small cap near you, above the PS logo.
    Diagram of PlayStation 4 with screw cover highlighted.
  5. Turn the screw counter-clockwise.
    Diagram of PlayStation 4 showing direction to rotate screw.

    There may be a small piece of plastic, sealing the screw. It is safe to go through this and will not void the warranty.
    It may take multiple turns to eject the disk.

  6. Remove the disk from the tray.
  7. Replace the screw hole cover.
  8. Return your PlayStation 4 to the proper position, and reconnect the Power, HDMI, and any other cables you removed before.
  9. Press the Power button to turn your PlayStation 4 back on.
    PlayStation 4 with Power button highlighted.
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