How to Install the Xfinity My Account App

Introduction

In This Guide
You'll Learn How To:
  • Install the Xfinity My Account app.
Before We Begin:
  • Have your smart phone or tablet available.
  • Have your Comcast username and password.
Xfinity

1 OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

? What kind of phone or tablet do you have?

  1. Android
  2. iOS

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In This Guide
You'll Learn How To:
  • Install the Xfinity My Account app.
Before We Begin:
  • Have your smart phone or tablet available.
  • Have your Comcast username and password.
Xfinity

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Launch the Play Store on your smartphone.
    Google Play Store.
  2. Select the search bar at the top.
    Google Play Store with Search highlighted.
  3. Type in Xfinity My Account, then select Xfinity My Account from the list.
    Google Play Store search with Xfinity My Account highlighted
  4. Select Install.
    Xfinity My Account Play Store page with Install highlighted

Getting started with the Xfinity My Account app is very similar on both Android and iOS devices.

If You're Using an Android Device

  1. Open Xfinity My Account.
    Xfinity My Account
  2. A licence agreement will be displayed. Carefully read the linked licence, and when you fully understand and agree, select Agree.
    License Agreement with Agree highlighted.
  3. A series of welcome screens will be shown. Select Get Started.
    Welcome screen with Get Started highlighted
  4. Enter your Comcast username and password, then select Sign In.
    Account sign in with username password and sign in button highlighted.

If You're Using an Apple iOS Device

  1. Open Xfinity My Account.
    Xfinity My Account
  2. Xfinity My Account will ask for permission to send notifications, select Allow.
    Request for permission with Allow highlighted.
  3. A series of welcome screens will be shown. Select Get Started.
    Welcome screen with Get Started highlighted
  4. You'll be asked to use your Xfinity account to sign in. Select Continue.
    Xfinity account prompt with Continue highlighted
  5. Enter your Comcast username and password, then select Sign In.
    Account sign in with username password and sign in button highlighted.

Features

Much like on the website, you'll be able to:

  • Setup and make payments.
  • Check your account balance.
  • Change your username and password.
  • Edit or change your television packages.
  • Check on and change your orders and appointments.
  1. Open the App Store.
    iOS App Store
  2. Select Search in the bottom right corner.
    Apple App Store navigation bar with Search highlighted.
  3. Type in Xfinity My Account, and select Xfinity My Account from the list.
    App Store with search and Xfinity My Account Get button highlighted.
  4. Select Get for Xfinity My Account.
    Xfinity My Account app page with Get highlighted.
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