How to Install the Pioneer Remote App

Authored by: Support.com Tech Pro Team

1. Introduction

The Pioneer Remote App allows you to enjoy your favorite music on Pioneer products. It lets you operate your device remotely, play music sources connected to the device, play different music tracks in every room or play the same tracks in a group of rooms. This guide will show you how to install the app onto your mobile device.

Pioneer Remote App icon.


Before you begin, ensure your mobile device and home theater system are connected to the internet through the same home network.

2. Android or iOS

For the next steps, we need to determine what type of mobile device you have.

3. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using Ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your Android device

  1. Swipe down on phone to access quick settings.
Quick settings.
  1. Swipe down on phone again to get the extended view. Your connected network will show under the Wi-Fi symbol.
Quick Settings expanded with the connected Wi-Fi network highlighted

4. Install Android App

  1. Launch the Play Store app on your Android device.
Pioneer Remote App icon.
  1. Search for "pioneer remote" in the search box. Select the Pioneer Remote App from the list of results.
Google Play search screen.
  1. Tap on Install.
Pioneer Remote App landing page.
  1. Once installed, tap Open to launch the app immediately if you wish.

5. Add Device

  1. Turn on your Pioneer device.
  2. The device will be automatically detected and added to the Pioneer Remote App.
Pioneer device control screen in mobile app.

6. Connect Wi-Fi

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. From the main screen of your Android device, tap on the Apps button.
Home screen with Apps button highlighted.
  1. Then look for and tap on Settings.
Apps page with Settings icon highlighted.
  1. Go to Wi-Fi.
Settings page with Wi-Fi highlighted.
  1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
Wi-Fi settings with toggle highlighted with arrow pointing to toggle and list of available networks.
  1. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath and the Wi-Fi symbol will fill up in the top right corner of the screen.
Wi-Fi settings page with arrows pointing to connected Wi-Fi network and Wi-Fi symbol in the status bar.
  1. If the Wi-Fi network requires a password, then you will see a small padlock next to the Wi-Fi symbol, which also means the connection is secure. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Connect.
Secure and unsecure Wi-Fi symbols shown.

Wi-Fi settings page with arrow pointing to field to type in your security key and another arrow pointing to Connect.
  1. If the Wi-Fi network you are trying to connect to is hidden, then tap the More option which looks like three dots positioned vertically, on the top right corner of the screen, then tap Add network.
Wi-Fi settings page with arrow pointing to the Menu icon.

Wi-Fi settings page with Menu open and Add Network is highlighted.
  1. Enter the Wi-Fi networks name using the on screen keyboard and tap Save if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security and select the security type. Type in the password, then tap Save.
Wi-Fi settings page with arrow pointing to a manually typed network name and another arrow pointing to the security type dialog box.

Wi-Fi settings page with an arrow pointing to the security key typed in and another arrow pointing to save.

At this point your Android device should be connected to Wi-Fi.

As an alternate way you can also try the following method:

  1. Swipe downwards from the top side of the screen.
Home scree with arrow indicating to swipe your finger down from top of the screen.
  1. Look for the Wi-Fi symbol in the drop down menu and tap on the word below it. If you're not connected to any network, it will say Wi-Fi. If you're already connected to a network, it will show its name.
Quick Menu options with Wi-Fi highlighted.
  1. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the On position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
Wi-Fi quick settings with arrow pointing to highlighted toggle and another arrow pointing to the list of available wifi networks.

7. Verify Connected Network

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your iOS device

  1. Tap on the Settings icon from your home screen.
Settings
  1. Your connected Wi-Fi network will show next to Wi-Fi
Settings menu with connected Wi-Fi network highlighted.

8. Install iOS App

  1. Launch the App Store on your iOS device.
Mobile app icon
  1. Tap on Search at the bottom of the screen.
App Store bottom bar.
  1. Search for "Pioneer Remote App" in the search box at the top. Select the app from the list of results.
Pioneer Remote App landing page.
  1. Tap on Get, then on Install. Once installed, tap Open to launch the app immediately if you wish.

9. Connect to Wi-Fi

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
Home screen with setting icon highlighted.
  1. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
  2. Off - the Wi-Fi feature is disabled
  3. Not Connected - there is no Wi-Fi connection establishe
  4. the Wi-Fi connections name - there is a Wi-Fi connection already established.
iPhone settings screen with the Wi-Fi option highlighted.
  1. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
iPhone Wi-Fi menu with the switch set to the on position and a list of available networks underneath.
  1. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
iPhone Wi-Fi menu highlighting the Wi-Fi connection icon across the top and a check mark to the left of the Wi-Fi network name the device is currently connected to.
  1. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
iPhone Wi-Fi menu highlighting the small padlock to the right of each Wi-Fi network name.
  1. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
iPhone prompting the user to enter their Wi-Fi password.
  1. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
iPhone Wi-Fi menu highlighting the Other option.
  1. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
iPhone other network menu where the user is being prompted to enter their Wi-Fi network name and select a security type.
  1. Choose the type of security the Wi-Fi network has by tapping on it.
iPhone security menu displaying all selectable security types for your Wi-Fi network.
  1. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
iPhone other network menu displaying the user being prompted to type in their Wi-Fi network password.

At this point your iOS device should be connected to Wi-Fi.

10. Connection Type

Devices can be connected to a network in two ways:

Wired

Ethernet

Wired, using an Ethernet cable.

Wireless

W-Fi

Wirelessly, using Wi-Fi.

11. Connect Device to Network - Wired

  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router/modem's Ethernet port.
  3. Plug the other end of the cable into your device's Ethernet port.

Ethernet Cable

Ethernet cable.

Ethernet Port

Ethernet port.

12. Connect via Ethernet

  1. Press the Home button on the remote control.
Home button highlighted on remote control.
  1. Using the arrow buttons, select Network / Bluetooth then press Enter.
Network/Bluetooth option highlighted in Home menu.
  1. Navigate the settings using the Up and Down arrows and change their values using the Left and Right arrows.
  2. Make sure that Wi-Fi is set to Off and DHCP is set to Enable.
  3. If the settings are set this way, the wired connection is configured automatically.

13. Connect via Wi-Fi

  1. Press the Home button on the remote control.
Home button highlighted on remote control.
  1. Using the arrow buttons, select Network Bluetooth then press Enter.
Network/Bluetooth option highlighted in Home menu.
  1. Navigate the settings using the Up and Down arrows and change their values using the Left and Right arrows.
  2. Make sure that WiFi is set to On and DHCP is set to Enable.
  3. Navigate to WiFi Setup and press Enter on the remote
  4. For the connection method select Scan Network, then follow the on screen instructions.
  5. You will need to select a WiFi network and type in its WiFi password if required.

You can check your connection information by doing the following:

  • Navigate to WiFi status to see the currently connected network
  • Navigate to Network Check to test your internet connection