How to Install the Pioneer Remote App

Introduction

The Pioneer Remote App allows you to enjoy your favorite music on Pioneer products. It lets you operate your device remotely, play music sources connected to the device, play different music tracks in every room or play the same tracks in a group of rooms. This guide will show you how to install the app onto your mobile device.

Pioneer Remote App icon.

Before you begin, ensure your mobile device and home theater system are connected to the internet through the same home network.

? Is your Pioneer unit already connected to your home network?

  1. Yes
  2. No

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The Pioneer Remote App allows you to enjoy your favorite music on Pioneer products. It lets you operate your device remotely, play music sources connected to the device, play different music tracks in every room or play the same tracks in a group of rooms. This guide will show you how to install the app onto your mobile device.

Pioneer Remote App icon.

Before you begin, ensure your mobile device and home theater system are connected to the internet through the same home network.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using Ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your Android device

  1. Swipe down on phone to access quick settings.
    Quick settings.
  2. Swipe down on phone again to get the extended view. Your connected network will show under the Wi-Fi symbol.
    Quick Settings expanded with the connected Wi-Fi network highlighted
  1. Launch the Play Store app on your Android device.
    Pioneer Remote App icon.
  2. Search for "pioneer remote" in the search box. Select the Pioneer Remote App from the list of results.
    Google Play search screen.
  3. Tap on Install.
    Pioneer Remote App landing page.
  4. Once installed, tap Open to launch the app immediately if you wish.
  1. Turn on your Pioneer device.
  2. The device will be automatically detected and added to the Pioneer Remote App.
    Pioneer device control screen in mobile app.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.

Your mobile device and your receiver must be on the same Wi-Fi network in order to communicate with one another. The following steps will help you ensure that your mobile device is connected to the same Wi-Fi network your receiver is. If your receiver is using ethernet, be sure the Wi-Fi network you are connecting to is the one being broadcast from the router your receiver is physically connected to.

Make sure your devices are not connected to a guest network. These types of networks typically prevent your devices from communicating with one another.

Check your iOS device

  1. Tap on the Settings icon from your home screen.
    Settings
  2. Your connected Wi-Fi network will show next to Wi-Fi
    Settings menu with connected Wi-Fi network highlighted.
  1. Launch the App Store on your iOS device.
    Mobile app icon
  2. Tap on Search at the bottom of the screen.
    App Store bottom bar.
  3. Search for "Pioneer Remote App" in the search box at the top. Select the app from the list of results.
    Pioneer Remote App landing page.
  4. Tap on Get, then on Install. Once installed, tap Open to launch the app immediately if you wish.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi

    Next to the icon you will see one of following statuses:

    • Off - Wi-Fi feature is disabled
    • Not Connected - Wi-Fi connection is not established
    • [Network Name] - Wi-Fi connection is established
  3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
    Wi-Fi toggle switch highlighted in iOS settings.
  4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
    Checkmark highlighted next to Wi-Fi network name in iOS settings.
To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

  1. Select the Network Name from the list.
    Wi-Fi networks highlighted in iOS settings.
  2. Enter the Password if required then select Join.
    Wi-Fi Password field and Join button highlighted in iOS settings.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Other...
    Other highlighted in Wi-Fi network list of iOS settings.
  2. Enter the Network Name, choose the Security type, enter the Password then select Join.
    Network Name, Security type, Password fields and Join button highlighted in Wi-Fi connection of iOS settings.

Devices can be connected to a network in two ways:

Wired
EthernetWired, using an Ethernet cable.
Wireless
W-FiWirelessly, using Wi-Fi.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.
  1. Press the Home button on the remote control.
    Home button highlighted on remote control.
  2. Using the arrow buttons, select Network / Bluetooth then press Enter.
    Network/Bluetooth option highlighted in Home menu.
  3. Navigate the settings using the Up and Down arrows and change their values using the Left and Right arrows.
  4. Make sure that Wi-Fi is set to Off and DHCP is set to Enable.
  5. If the settings are set this way, the wired connection is configured automatically.
  1. Press the Home button on the remote control.
    Home button highlighted on remote control.
  2. Using the arrow buttons, select Network Bluetooth then press Enter.
    Network/Bluetooth option highlighted in Home menu.
  3. Navigate the settings using the Up and Down arrows and change their values using the Left and Right arrows.
  4. Make sure that WiFi is set to On and DHCP is set to Enable.
  5. Navigate to WiFi Setup and press Enter on the remote
  6. For the connection method select Scan Network, then follow the on screen instructions.
  7. You will need to select a WiFi network and type in its WiFi password if required.

You can check your connection information by doing the following:

  • Navigate to WiFi status to see the currently connected network
  • Navigate to Network Check to test your internet connection
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