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How to Install the ecobee App

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Ecobee mobile app platforms

To be able to control the ecobee smart thermostat remotely from your phone or tablet, you have to install the ecobee app onto your mobile device and register the thermostat for remote access. The app can also guide you through the installation process if you choose to do it yourself.

1 Install App

The ecobee app is available for Android and iOS devices. Choose the type of device you have and expand the instructions below:

AndroidOn Android Phones and Tablets
  1. Open Google Play.
    Google Play Store.
  2. Select the search bar at the top.
    Google Play Store with Search highlighted.
  3. Type in ecobee, then select the app from the list.
    Play store search with Ecobee highlighted.
  4. Select Install.
    Ecobee Play Store page with Install highlighted.
  5. Select Open to launch the app.
    Ecobee Play Store page with Open highlighted.
AppleOn iPhones and iPads
  1. Open the App Store.
    iOS App Store
  2. Select Search in the bottom right corner.
    App Store Search Button.
  3. Type in ecobee, and select the app from the list.
    Ecobee search results
  4. Select Get.
    Ecobee get button
  5. Select Open to launch the app.
    Open button

2 First Launch

On the first launch you'll have to choose how you want to sign in:

To Sign in with an Existing Account
  • Fill in your email address and your ecobee password, then select Sign In.
    Ecobee sign in page with Email Password and Sign In button highlighted.
To Create a New Account
  1. Select Create a New Account.
    Ecobee signing screen with Create a New Account highlighted.
  2. Enter your name, email address, make up a password and confirm it by entering it a second time. Read the Terms & Conditions carefully, then confirm you accept them by placing a check mark in the box. Finally, select Create Account.
    Registration screen with fields and Create Account button highlighted.

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Ecobee mobile app platforms

To be able to control the ecobee smart thermostat remotely from your phone or tablet, you have to install the ecobee app onto your mobile device and register the thermostat for remote access. The app can also guide you through the installation process if you choose to do it yourself.

The ecobee app is available for Android and iOS devices. Choose the type of device you have and expand the instructions below:

AndroidOn Android Phones and Tablets
  1. Open Google Play.
    Google Play Store.
  2. Select the search bar at the top.
    Google Play Store with Search highlighted.
  3. Type in ecobee, then select the app from the list.
    Play store search with Ecobee highlighted.
  4. Select Install.
    Ecobee Play Store page with Install highlighted.
  5. Select Open to launch the app.
    Ecobee Play Store page with Open highlighted.
AppleOn iPhones and iPads
  1. Open the App Store.
    iOS App Store
  2. Select Search in the bottom right corner.
    App Store Search Button.
  3. Type in ecobee, and select the app from the list.
    Ecobee search results
  4. Select Get.
    Ecobee get button
  5. Select Open to launch the app.
    Open button

On the first launch you'll have to choose how you want to sign in:

To Sign in with an Existing Account
  • Fill in your email address and your ecobee password, then select Sign In.
    Ecobee sign in page with Email Password and Sign In button highlighted.
To Create a New Account
  1. Select Create a New Account.
    Ecobee signing screen with Create a New Account highlighted.
  2. Enter your name, email address, make up a password and confirm it by entering it a second time. Read the Terms & Conditions carefully, then confirm you accept them by placing a check mark in the box. Finally, select Create Account.
    Registration screen with fields and Create Account button highlighted.