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How to Fix Xfinity xFi Pod Problems

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

The Xfinity xFi whole-home mesh network system is a great way to ensure you have Wi-Fi available to every device in every corner of your home. This guide will help when a Pod doesn't seem to be connecting properly, has problems staying connected, or if your connection doesn't seem to extend as far as it should.
Before You Begin:
Xfinity xFiSetup Xfinify xFi Pods
If you are looking to setup your Pods for the first time or after resetting them, we have a separate guide available to help.
Xfinity xFi Pods

1 Reboot Gateway

Do not skip this step!While simple, it's also the single thing that can solve most problems you may have with your mesh networking setup.

In many cases, a small power surge or temporary interference can cause a lot of problems, and power cycling allows all your devices to reset and recover from these minor problems.

  1. Unplug any mesh network Pods you may have.
    Unpluging Pod.
  2. Unplug your Gateway.
    Gateway showing power cable unplugged.
  3. Wait one minute.
    Wait 60 Seconds
  4. Plug in your Gateway.
    Plugging in gateway.
  5. Wait for the light on your Gateway to turn on solid white.
    Gateway with solid white light highlighted.
    If the light on your router does not go steady white, it's more than likely there's a problem with your Internet service. Contact your Internet Service Provider to make sure there's not an outage in your area, or that there's another problem with your service.
  6. Plug in each of your Pods.
    Diagram showing plugging in Pod.
  7. The light on your Pods will turn on solid, then 'breathe', then go out when they are online.
    Solid Indicator LightSDC RightBreathing Indicator LightSDC RightIndicator light off.
  8. Try your Internet services again, and ensure you are able to get online and use the services you want.

2 Pod Location Check

While your Xfinity Pods are versatile, they do have some physical limitations that are easy to follow.

Distance
Pods should be about one room away, and about 20'-30' feet from your router.Distance between pods and modem should be 20 to 30 feet.
Spacing Between Devices
Pods should be about half way between your devices and the router.Diagram showing pod between laptop and router.
Pods and Furniture
Pods should not be hidden behind dressers, tables, or other furniture.Diagram showing Pod hidden behind furniture with a circle with line through it.
Switched Outlets
Pods should not be on an outlet with a switch.Diagram showing Pod on a switched outlet with a red circle with cross through it.

Make sure your Pods are at proper distance, not covered, and not on a switched outlet, you may need to simply move the Pod to another power outlet in the same room. Then, try using your Internet connection again.

3 Reset Check

The next step is to reset the Pod you are having troubles with, and then setting it back up.

Xfinity xFiReset xFi Pod
If you are willing to reset your Pod, we have a separate guide available to help you with the process.

If you are unable to reset your Pod at this time, you will need to contact your Internet Service Provider for further assistance troubleshooting your Pod and getting it back online.

Please contact your ISP or Router OEM for network assistance.

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The Xfinity xFi whole-home mesh network system is a great way to ensure you have Wi-Fi available to every device in every corner of your home. This guide will help when a Pod doesn't seem to be connecting properly, has problems staying connected, or if your connection doesn't seem to extend as far as it should.
Before You Begin:
Xfinity xFiSetup Xfinify xFi Pods
If you are looking to setup your Pods for the first time or after resetting them, we have a separate guide available to help.
Xfinity xFi Pods
Do not skip this step!While simple, it's also the single thing that can solve most problems you may have with your mesh networking setup.

In many cases, a small power surge or temporary interference can cause a lot of problems, and power cycling allows all your devices to reset and recover from these minor problems.

  1. Unplug any mesh network Pods you may have.
    Unpluging Pod.
  2. Unplug your Gateway.
    Gateway showing power cable unplugged.
  3. Wait one minute.
    Wait 60 Seconds
  4. Plug in your Gateway.
    Plugging in gateway.
  5. Wait for the light on your Gateway to turn on solid white.
    Gateway with solid white light highlighted.
    If the light on your router does not go steady white, it's more than likely there's a problem with your Internet service. Contact your Internet Service Provider to make sure there's not an outage in your area, or that there's another problem with your service.
  6. Plug in each of your Pods.
    Diagram showing plugging in Pod.
  7. The light on your Pods will turn on solid, then 'breathe', then go out when they are online.
    Solid Indicator LightSDC RightBreathing Indicator LightSDC RightIndicator light off.
  8. Try your Internet services again, and ensure you are able to get online and use the services you want.

While your Xfinity Pods are versatile, they do have some physical limitations that are easy to follow.

Distance
Pods should be about one room away, and about 20'-30' feet from your router.Distance between pods and modem should be 20 to 30 feet.
Spacing Between Devices
Pods should be about half way between your devices and the router.Diagram showing pod between laptop and router.
Pods and Furniture
Pods should not be hidden behind dressers, tables, or other furniture.Diagram showing Pod hidden behind furniture with a circle with line through it.
Switched Outlets
Pods should not be on an outlet with a switch.Diagram showing Pod on a switched outlet with a red circle with cross through it.

Make sure your Pods are at proper distance, not covered, and not on a switched outlet, you may need to simply move the Pod to another power outlet in the same room. Then, try using your Internet connection again.

The next step is to reset the Pod you are having troubles with, and then setting it back up.

Xfinity xFiReset xFi Pod
If you are willing to reset your Pod, we have a separate guide available to help you with the process.

If you are unable to reset your Pod at this time, you will need to contact your Internet Service Provider for further assistance troubleshooting your Pod and getting it back online.