How to Fix Xbox One Game Saves Not Syncing to Cloud

Introduction

Xbox One game save sync error.
Xbox Cloud saves allow you to play games on multiple consoles from where you left off. If you have more than one Xbox One console, or if you want to play games at a friend's house, you can store your saved games on Xbox Live servers in the cloud. This way you can continue playing a game on a different console, right from where you left off.

This guide describes what to do if you see an error message when you try to synchronize games that are saved in the cloud.

? Which syncing error message are you getting?

  1. We can’t save additional info for…
  2. Which one do you want to use?
  3. Your other Xbox is taking a long time to sync to the cloud
  4. We couldn't get your latest saved data
  5. We couldn’t sync your info with the cloud

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Xbox One game save sync error.
Xbox Cloud saves allow you to play games on multiple consoles from where you left off. If you have more than one Xbox One console, or if you want to play games at a friend's house, you can store your saved games on Xbox Live servers in the cloud. This way you can continue playing a game on a different console, right from where you left off.

This guide describes what to do if you see an error message when you try to synchronize games that are saved in the cloud.

Error Message: "We can’t save additional info for…"

This error occurs when your console runs out of space for saved games while synchronizing with the cloud. You should free up space by deleting saves you no longer need. Or, you can ignore the error and continue to play without the option to save.

Performing the following stills will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally. Any data not saved in the cloud will be lost.

  1. Remove the disc from your console.
  2. Press the Xbox button in the center of the Xbox One controller to open the guide.
    Xbox button. Diagram.
  3. Tap on the Settings gear.
    Settings menu selected. Screenshot.
  4. Select System.
    Settings menu with System selected. Screenshot.
  5. Select Storage.
    System menu with Storage selected. Screenshot.
  6. Select Clear local saved games.
    Storage menu with Clear Local Saved Games option selected. Screenshot.
  7. Select Yes.
    Delete saved games confirmation screen with Yes selected. Screenshot.
  8. Your console will now restart.

Error Message: "Which one do you want to use?"

You get this message when your console has newer or different locally saved data than what’s saved in the cloud, usually after you play offline. You’ll be given the choice of which saved data to use, the locally saved or the cloud saved version (and you’ll be notified which is newer). Pick the “save” you want to use and continue.

Error Message: "Your other Xbox is taking a long time to sync to the cloud"

This error occurs when you’re playing on one Xbox One console after having played on a different Xbox One console that hasn’t finished synchronizing your saves to the cloud. You have two options:

  • Select Sync last saved data to stop the other console’s upload and instead sync the data on the console you’re currently using. You may lose unsynchronized data from the other console.
  • Select Keep waiting and resolve the sync problem with the other console. This usually means signing in to your profile on that console and letting it complete the upload.

Error Message: "We couldn't get your latest saved data"

If you see this error, this can mean that the Xbox Live service for social and gaming may be limited. If you see any Xbox Live service status alerts here, wait until the service is up and running and try again.

  1. On your computer, smartphone, or tablet, visit https://support.xbox.com/en-US/xbox-live-status.
    Xbox Live Status web page.
  2. Under Services, make sure Xbox Live Core Services and Purchase and Content Usage show as Normal.
    Xbox Live Status web page highlighting the current Service status.
  3. If you are having problem with a particular game or app, look under the Games and Apps section of the page, to be sure those parts of Xbox Live are not having problems.
    Xbox Live Status web page highlighting the Games and Apps service statuses.

Error Message: "We couldn’t sync your info with the cloud"

This error occurs when your Xbox One console can’t maintain a good connection to Xbox Live. If you can, select the Play offline option to use the data on your console’s hard drive instead.

From the console

  1. Press and hold the Xbox button on the front of the console for approximately 10 seconds or until it turns off.
    Power button pointed out on Xbox One.
  2. Press the Xbox button to turn it back on.

From the controller

  1. Press and hold the Xbox button on the controller.
    Xbox button pointed out on controller.
  2. Select Turn console off from the on-screen prompt.
    Turn console off option highlighted in on-screen prompt.
  3. Press the Xbox button to turn it back on.
  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.
  2. Verify all lights are off on the modem and router.
  3. After 30 seconds, plug in your modem and then your router.
  4. It may take a few minutes for the internet to reconnect.

A busy network can affect connectivity. If other people or unattended devices on your network are streaming video or audio, downloading content, heavily using the internet while you are trying to use it at the same time, your device may have trouble establishing a connection, maintaining a stable connection or may just have slow network performance.

To reduce network usage you may want to turn off or disconnect from the network any devices that may be heavily using up the network.

Check if other devices on the same network are having the same connectivity issue. This applies to situations when:

  • You are unable to connect to a Wi-Fi network:
    • Try connecting to the same Wi-Fi network with other devices.
  • You have no internet access or you have slow or intermittent connectivity:
    • Try loading webpages, watching online videos, listening to online music or playing an online game with other devices connected to the same network, preferably through an Ethernet connection.

Devices can be connected to a network in two ways:

Wired
EthernetWired, using an Ethernet cable.
Wireless
W-FiWirelessly, using Wi-Fi.
Ethernet connection with router being checked.

Make sure your device is properly connected to the router with the Ethernet cable by trying the following:

  • Unplug it and plug it back in firmly or plug it into another available numbered LAN port on the router.
  • Alternatively, you can replace the Ethernet cable, if you have a spare.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This type of interference can be caused by the presence of:

  • Electromagnetic fields created by other electronic devices such as: Wi-Fi or Bluetooth capable devices, cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, or even garage door openers.
  • Structural materials in walls, floors, furnishings or other large objects. The potential for structural materials in your home to absorb wireless signal and cause signal loss or undesirable behavior is as follows:

    Interference Potential Type of Material
    Low Synthetic material, wood, glass
    Medium Brick, marble, water
    High Concrete, plaster
    Very High Metal

To reduce wireless signal interference caused by other electronic devices:

  1. Turn off temporarily any of the above devices and check if the issue persists.
  2. If it does, consider moving the affected device or any of the other devices further from the affected device.
  3. Alternately, if possible, you can select different wireless channels in the devices' configuration. Consult the devices' manufacturers documentation for details on how to make those changes.

To reduce wireless signal interference caused by other objects or structures:

  1. Move the affected device or any obstacles if possible and check if the issue persists.
  2. If the device is in a cabinet or closet, consider taking it out.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement
A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.
Bad Placement
A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.
Your device may need to be relocated in closer proximity of the router to get a stronger wireless signal.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.
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