How to Fix Windows Store Apps on Windows 10

Introduction

This guide will help you correct the following issues:

  • Your Windows Store or App will not open.
  • Your Windows Store or App opens and then quickly closes.

Windows 10 Logo

1 Update the Microsoft Store

  1. Select Start.
    Windows 10 start menu
  2. Search Store, and select Microsoft Store.
    Windows 10 search and selection for Microsoft Store
  3. Select See More in the upper-right corner of the Store window.
    Windows 10 Store see more icon
  4. Select Downloads and Updates.
    Windows 10 Store see more menu showing downloads and updates
  5. Select Get Update.
    Windows 10 Store Get updates button
  6. If an update for Microsoft Store is available, it will start installing automatically. 

? After updating the Store, is the app working properly?

  1. Yes
  2. No, my app still doesn't work
  3. No, the Microsoft Store is not working

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This guide will help you correct the following issues:

  • Your Windows Store or App will not open.
  • Your Windows Store or App opens and then quickly closes.

Windows 10 Logo

  1. Select Start.
    Windows 10 start menu
  2. Search Store, and select Microsoft Store.
    Windows 10 search and selection for Microsoft Store
  3. Select See More in the upper-right corner of the Store window.
    Windows 10 Store see more icon
  4. Select Downloads and Updates.
    Windows 10 Store see more menu showing downloads and updates
  5. Select Get Update.
    Windows 10 Store Get updates button
  6. If an update for Microsoft Store is available, it will start installing automatically. 
  1. Select Start.
    Windows 10 Start menu icon 
  2. Select Settings.
    Windows 10 setting icon
  3. Select Apps.
    Windows 10 Apps icon
  4. Select Apps and Features.
    Windows 10 apps and features
  5. Select the App you want to Repair.
  6. Select Advanced Options.
    Candy Crush Advanced Options
  7. Select Repair.
    Windows 10 app repair
  8. Once the repair is complete, try to run the application.

Some Apps will not have this option. Skip this step if your App does not have this option.

  1. Select Start.
    Windows 10 Start menu icon
  2. Select Settings.
    Windows 10 settings icon
  3. Select Apps.
    Windows 10 Apps icon
  4. Select Apps and Features.
    Windows 10 apps and features
  5. Select the App you want to Reset.
  6. Select Advanced Options.
    Candy Crush Advanced Options
  7. Select Reset.
    Windows 10 app reset button
The next steps will walk you through reinstalling your app.

You may need to remove an app because you need the space or simply don't need it anymore. The following steps show you how to easily remove an app.

  1. Click Start then Settings.
    Windows start menu with the start button and settings highlighted.
  2. Next, Select Apps.
    Windows Settings with Apps highlighted.
  3. Scroll down and locate the app you wish to remove, and click on Uninstall.
    Apps screen with the uninstall option for an app highlighted.
  4. Carefully read any prompts in case there are special instructions. Proceed until the application is removed.
  5. Some applications may require that you reboot.
  1. Select Start.
    Windows Start menu
  2. Select the Microsoft Store.
    Windows Store
  3. Search for the app you want to install.
    Windows Store Search field
  4. Select the app you want.
    Windows Store app list showing candy crush
  5. Click Install.
    Windows Store install icon
Try installing another app from the Microsoft Store.
  1. Select Start.
    Start.
  2. Search for "wsreset", then select it.
    Windows Search showing wsreset command selected
  3. A black box will appear and quietly run a script to repair the Windows Store. Wait for it to finish.
    wsreset.exe
  4. When the repair is complete, the Windows Store will automatically launch.
    Windows Store. Screenshot.
  1. Choose the Start menu, and type PowerShell into the search.
    screenshot of start menu search for powershell
  2. Right-click on PowerShell, then select Run as Administrator.
    screenshot of right clicking on powershell app with run as administrator highlighted
  3. Windows may ask if PowerShell may make changes. If it does, click Yes.
    screenshot of user account control dialog with yes highlighted
  4. Enter the following command and push enter:
    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Windows 10 powershell command
  5. Errors can typically be ignored.
  6. You may need to reboot your system.
Performing a Windows 10 Reset keeps your personal files, settings, and apps that came installed on your machine intact. For portable devices: Before proceeding with a Reset, make sure the device is connected to a power outlet to avoid power loss during the reset process.
You will lose any and all customized settings made, as well as any extra programs you've installed since you first got your computer.
  1. Select the Start menu.
    Windows 10 Start Menu
  2. Select the Settings button on the left side of the start menu.
    Windows 10 Settings
  3. Select Update and Security.
    Windows Settings with Update and Security highlighted.
  4. Select Recovery.
    Update and Security Settings menu with Recovery highlighted.
  5. On the left, under Reset this PC, select Get started.
    Update and Security settings Recovery options Reset this PC section with Get started button highlighted.
  6. Select Keep my files.
    Reset this PC with Keep my files highlighted.
  7. Take note of any apps that will need to be reinstalled, then select Next.
    Reset this PC apps list with Next highlighted.
  8. At this point, the system is ready to be reset. This process may take quite a while, and the system will automatically restart when needed. Select Reset when you're ready to continue.
    Confirm reset with Reset highlighted.
  9. Windows 10 will start the reset process and may reboot several times while running. Follow any on-screen instructions that may require your attention.
    Windows Resetting PC
  10. Once the process is complete, you may use your system again.

Resetting your Windows 10 system will return it back to its original state. It will delete any data or programs you have saved so make sure your backups are up to date.

  1. Click the Start button, then select Settings.
    Start menu with settings icon highlighted.
  2. Click Update & Security.
    Settings with update and security highlighted.
  3. Choose Recovery on the left.
    Update and security settings with recover highlighted.
  4. On the top right, click Get started under Reset this PC.
    Recovery settings with reset this PC highlighted.
  5. In the new window that opens, choose if you want to keep your files, or remove everything.
    Reset this PC options.
    • Keep my files should not delete any personal files you have stored on your computer, but will remove all applications you've installed, as well as all settings you've changed.
      • You will be given a short list of programs Windows can find that will be removed, reminding you that you'll need to re-install them after the reset if you want to use those programs. Click Next when you are ready to begin.
        Dialog showing apps to be removed with next button highlighted.
    • Remove everything will delete your personal files, applications you've installed, and all settings will be set to their default values.
      • You'll be presented with options to just remove files, or clean the drive.
        Drive cleaning options.
        • If you're keeping the computer and are not worried about someone attempting to retrieve data from the drive, select Just remove my files.
        • If you are selling or giving away the computer, choosing Remove files and clean the drive will make it much harder to retrieve anything. This process will take a very long time to complete.
  6. Once you make your choice, you will be given a final list of what will be done. Click Reset when you are ready.
    Details of what will be done during reset.

    There is no going back, and no chance to retrieve anything removed during the reset process. Please make absolutely sure your backups are up to date before pressing Reset.

  7. Once you click Reset, the process will start.
    Reset in progress.
  8. Your computer will reboot, and give you the progress of the reset at the bottom.
    Reset in progress during reboot.

Windows will guide you through setting it up with your username, password and other basic settings, just like when you first purchased your computer.

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