How to Fix Windows Apps

Introduction

With your Windows 10 device, you may encounter problems trying to use certain installed programs or even Windows Store apps. Sometimes apps won't open after doing an update, or you may encounter an error message or a crash that prevents you from running a program. You may even experience a program that is not willing to launch at all. In this guide, we'll take a look at some steps you can take to resolve many program and app issues.

After each step, feel free to attempt to launch or run the app you've been having issues with. If one of the troubleshooting steps resolves the issue, you can skip ahead to the end of this guide.

Microsoft Windows.

1 Quick Connection Check

To be able to proceed properly, your device must be connected to the internet. Your device might be plugged directly into your modem or router, or may simply be connected via Wi-Fi.

To check your device's connection status:

  1. Click the network icon in the system tray. By default, it will be in the lower right corner of the screen near the time and date.
    Windows 10 system tray wired network icon. or Windows 10 system tray wireless network icon.

  2. You will be presented with a list of available networks above the icon you just clicked. You should be able to identify your personal connection from this list and verify that it's status shows "Connected" or "Connected, secured."
    Windows 10 network status and available networks list.

If your computer does not show that it is connected, check the following:

  1. If your machine connects via ethernet, make sure your device is properly connected to your modem or router with an Ethernet cable. You can unplug it and plug it back in firmly. You can also try plugging it into another available numbered LAN port on the router. Alternatively, you can replace it with another Ethernet cable if you have a spare.
    Connect via ethernet cable.
  2. Select your wireless network from the list of available networks and your machine should reconnect to it.
    Windows 10 network status and available networks list.
  3. Test your connection by opening a web browser and attempting to visit any website.

? Are you connected to the internet?

  1. Yes
  2. No

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With your Windows 10 device, you may encounter problems trying to use certain installed programs or even Windows Store apps. Sometimes apps won't open after doing an update, or you may encounter an error message or a crash that prevents you from running a program. You may even experience a program that is not willing to launch at all. In this guide, we'll take a look at some steps you can take to resolve many program and app issues.

After each step, feel free to attempt to launch or run the app you've been having issues with. If one of the troubleshooting steps resolves the issue, you can skip ahead to the end of this guide.

Microsoft Windows.

To be able to proceed properly, your device must be connected to the internet. Your device might be plugged directly into your modem or router, or may simply be connected via Wi-Fi.

To check your device's connection status:

  1. Click the network icon in the system tray. By default, it will be in the lower right corner of the screen near the time and date.
    Windows 10 system tray wired network icon. or Windows 10 system tray wireless network icon.

  2. You will be presented with a list of available networks above the icon you just clicked. You should be able to identify your personal connection from this list and verify that it's status shows "Connected" or "Connected, secured."
    Windows 10 network status and available networks list.

If your computer does not show that it is connected, check the following:

  1. If your machine connects via ethernet, make sure your device is properly connected to your modem or router with an Ethernet cable. You can unplug it and plug it back in firmly. You can also try plugging it into another available numbered LAN port on the router. Alternatively, you can replace it with another Ethernet cable if you have a spare.
    Connect via ethernet cable.
  2. Select your wireless network from the list of available networks and your machine should reconnect to it.
    Windows 10 network status and available networks list.
  3. Test your connection by opening a web browser and attempting to visit any website.
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.

Before uninstalling a program, always make sure you have a way to reinstall it afterwards. For certain software, you may need to get the disc or required product key that the software came with in order to be able to reinstall. With many other titles, the software can simply be re-downloaded from a website, or re-acquired from the Windows Store.

Sometimes, uninstalling software can remove custom settings or documents. While it isn't common to see data or documents removed, it is recommended that you back up your data before proceeding.

You may need to remove an app because you need the space or simply don't need it anymore. The following steps show you how to easily remove an app.

  1. Open the Start menu and select Settings.
    Windows 10 Start Menu
    Windows 10 Settings
  2. Select Apps.
    Apps Settings
  3. Select Apps & features on the left.
    Apps Settings with Apps and features highlighted.
  4. Select an app you want to uninstall, then select Uninstall.
    Apps and features with app and Uninstall highlighted.
    Carefully read any prompts in case there are special instructions. Proceed until the application is removed.
    Some applications may require that you reboot.

If you are unsure of how to obtain a program's installation files, contact the software's manufacturer and then continue forward with this guide.

  1. To install an App you need to obtain a copy of the installer. This can be obtained from:
    • CD or DVD (if the software in question came with one - not applicable to machines that do not have disc drives)
    • Microsoft App store
    • Website - HumbleBundle, Amazon, Software developer's website, etc.
    • Digital Distribution Platform - Steam, Origin, etc.
  2. Once you have access, run the installer.
    • If you use a disc, insert it into the machine's disc drive and wait for the Auto run prompt to come up. If not, then open the contents of the CD in Windows 10 and look for files named as "Autorun", "Autoplay", "Install.exe", or "Setup.exe"
  3. Once installation has been completed, your app should be ready to launch.

Turning the system off while System Restore is running can cause corruption. If your device is battery-operated, connect it to a power outlet first as System Restore may take time and should not be interrupted.

System restore will remove any programs installed and settings made after the selected date.

  1. Select the Start Menu, and type in rstrui. Select rstrui from the list.
    Start menu search for rstrui with Start menu, search field, and search result highlighted.
  2. System Restore will open. Select Next.
    System Restore welcome screen with Next highlighted.
  3. Select a date before the issue started, you may see more than 1 restore point. Select Next afterwards.
    System restore with restore date and Next highlighted.
  4. Confirm your restore point by selecting Finish.
    Confirm restore to restore point with Finish highlighted.
  5. A message warning you that once started, the system restore can't be stopped or undone. Select Yes to proceed.
    Confirm system restore with Yes highlighted.
  6. Your system will take a few moments to ready the system restore.
    Readying system restore.
  7. Your screen will turn blue, and the system restore will begin.
    System Restore in progress

    It can take a long time, over an hour in some cases, for System Restore to complete.

    Do not turn off or power down your computer during a System Restore. If you are using a laptop, make sure it is plugged into power so the battery does not run out during this process.

  8. Your computer will reboot on its own when complete.
  9. After returning to your Desktop, a message letting you the System Restore was successful is displayed. Select Close.
    System Restore complete with Close highlighted.
Performing a Windows 10 Reset keeps your personal files, settings, and apps that came installed on your machine intact. For portable devices: Before proceeding with a Reset, make sure the device is connected to a power outlet to avoid power loss during the reset process.
You will lose any and all customized settings made, as well as any extra programs you've installed since you first got your computer.
  1. Select the Start menu.
    Windows 10 Start Menu
  2. Select the Settings button on the left side of the start menu.
    Windows 10 Settings
  3. Select Update and Security.
    Windows Settings with Update and Security highlighted.
  4. Select Recovery.
    Update and Security Settings menu with Recovery highlighted.
  5. On the left, under Reset this PC, select Get started.
    Update and Security settings Recovery options Reset this PC section with Get started button highlighted.
  6. Select Keep my files.
    Reset this PC with Keep my files highlighted.
  7. Take note of any apps that will need to be reinstalled, then select Next.
    Reset this PC apps list with Next highlighted.
  8. At this point, the system is ready to be reset. This process may take quite a while, and the system will automatically restart when needed. Select Reset when you're ready to continue.
    Confirm reset with Reset highlighted.
  9. Windows 10 will start the reset process and may reboot several times while running. Follow any on-screen instructions that may require your attention.
    Windows Resetting PC
  10. Once the process is complete, you may use your system again.
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