How to Fix WiFi Connectivity on ecobee Switch+

Introduction

In This Guide
You'll Learn How To:
  • Resolve common issues problems with your Ecobee Switch+'s Wi-Fi connection.
Before We Begin:
  • Have access to your Ecobee Switch+.
Ecobee.

1 Check Other Devices

Check your home's internet connection by testing with another device such as your smartphone, computer, game console, streaming device, etc.

? Can you get online using your home Wi-Fi with your other devices?

  1. Yes
  2. No

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In This Guide
You'll Learn How To:
  • Resolve common issues problems with your Ecobee Switch+'s Wi-Fi connection.
Before We Begin:
  • Have access to your Ecobee Switch+.
Ecobee.

Check your home's internet connection by testing with another device such as your smartphone, computer, game console, streaming device, etc.

Your Ecobee Switch+ has a built-in command to get the connectivity status of your device, and help solve common problems.

  1. Push and hold the Mute button for seven seconds.
    7 Seconds
    Ecobee Switch with mute button highlighted.
  2. Listen carefully to what your Ecobee Switch+ says.

If other wireless devices are connected to the network and functioning properly, chances are the router is OK. It's possible there is an environmental issue. Do you have a portable wireless device (Smart Phone, Tablet, Laptop, etc.) that you can put in the same area to test and see if that device's wireless connection still functions as intended in that location?

  1. Unplug the power cord from your router.
    Router with unplugged power cable
  2. Ensure that all the lights went off.
  3. Wait ten seconds.
    Wait 10 seconds
  4. Plug the power cord back into your router.
  5. Wait up to a minute for the connections to be re-established.
    Wait 60 Seconds

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
  1. Push and hold the main button on your Ecobee Switch+.
    Ecobee Switch+ with main button highlighted.
  2. Continue to hold the main switch for five seconds.
    Wait 5 Seconds
  3. Wait for the voice prompt to say "Restart Device".
  4. Press the main button one time.
  5. Your Ecobee Switch+ will restart, and should be ready to use again in a few minutes.
  1. Push and hold the main button on your Ecobee Switch+ for five seconds.
    Wait 5 Seconds
    Ecobee Switch+ with main button highlighted.
  2. Wait for the voice prompt to say "Forget Wi-Fi Network".
  3. Press the main button one time.
  1. Open the Ecobee app.
    Ecobee
  2. Sign in, or create your account.

    To Create a New Account

    1. Select Create a New Account.
      Ecobee signing screen with Create a New Account highlighted.
    2. Enter your Name, Email Address, and select a password and confirm it by entering it twice. Read the Terms & Conditions carefully, then confirm you accept them by placing a check mark in the box. Finally, select Create Account.
      Registration screen with fields and Create Account button highlighted.

    To Sign in with an Existing Account

    1. Fill in your Email address, and your Ecobee password. Then select Sign In.
      Ecobee sign in page with Email Password and Sign In button highlighted.
  3. Select Register Your Device.
    Add Device with Register Your Device highlighted.
  4. Select ecobee Switch.
    Register Device with Ecobee Switch highlighted.
  5. You will be reminded to verify the Switch+ is glowing amber. Select Get Started.
    Verify Switch glowing amber with Get Started highlighted.
  6. In order to setup your Ecobee Switch+ properly, the app will need location access. Select Allow Location Access.
    Location access request with Allow Location Access highlighted.
  7. Select Allow or OK to authorize ecobee to use the device's location.
    Location access request with Allow highlighted.
  8. The App will scan for your ecobee Switch+.
    Scanning for Ecobee Switch+.
  9. Your ecobee Switch+ will appear in the list. Select your switch and tap Add to add your device to the app.
  10. Follow any additional instructions that may appear on-screen to complete device registration.
The next step is to factory reset your Ecobee Switch+, then set the device up from the beginning again.
  1. Press and hold the main button on your Ecobee Switch+ for 5 seconds.
    Wait 5 Seconds
    Echobee Switch+ with main button highlighted.
  2. Wait for the voice prompt to say "Reset to factory settings".
  3. Press the main button again.
Show Me How

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Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

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