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How to Fix Viera App Not Working Panasonic Smart TV

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Support.com Tech Pro Team
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Smart TVs often come with companion applications that add more functionality to your television. These apps can sometimes fail to work properly. This guide will walk you through repairing common issues with those applications.

? What issue are you having with your Panasonic companion app (Viera Remote App or TV Remote 2)?

  1. Viera Remote App not working after update
  2. Swipe and Share not working
  3. Another issue

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Smart TVs often come with companion applications that add more functionality to your television. These apps can sometimes fail to work properly. This guide will walk you through repairing common issues with those applications.

After the recent update on some versions of Android the app is unable to connect to the TV. In some cases data from the previous version of the app remains on the phone causing the problem.

To solve this you will need the clear the application's data from your Android.

  1. Swipe down from the top edge of your Android device's screen to see the Notification shade.
    Screen with arrow pointing down indicating for you to swipe down from the top of the screen with your finger
  2. Swipe down a second time for the full Quick Settings shade. Select the Settings icon near the top right.
    Quick Settings page with Settings gear highlighted
  3. Select Apps.
    Settings page with Apps highlighted
  4. Select the application you are having trouble with.
  5. Tap Stop or Force Stop if available.
  6. Tap Clear Data.
    Apps settings page with Clear Data highlighted
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Android Power menu with Restart highlighted.
If the Restart option doesn't show up, tap Power Off instead. Press and hold the power button to turn the device back on.

If the menu doesn't show up, continue holding the power button until the device will turns off.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app, and then we'll reinstall it from the Google Play store.

There are two ways to uninstall apps from your Android device.

  • Uninstall from Home Screen or App Drawer

    1. Locate the app on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
      App on Home Screen highlighted.
    2. Drag the icon to Uninstall at the top then release.
      Icon with arrow pointing toward Uninstall.
    3. When prompted if you want to uninstall, select OK.
      Uninstall prompt with OK highlighted.
  • Uninstall from Settings

    1. Open Settings on your phone or tablet.
      Android Settings.
    2. Select Apps.
      Settings with Apps highlighted.
    3. Select the app you'd like to uninstall.
      Example list of apps.
    4. Select Uninstall.
      App info with Uninstall highlighted.
    5. When prompted if you want to uninstall, select OK.
      Uninstall prompt with OK highlighted.
  1. Launch the Play Store on your device.
    Google play store icon.

  2. Search for your desired app using the search box located at the top.
  3. Touch the magnifying glass on the on-screen keyboard to search.
    Android Keyboard with search magnifying glass highlighted.

  4. On the app's install page, touch INSTALL.
  5. Review the install prompt that pops up. Once done, touch ACCEPT.
  6. Wait for the download to finish. Once done, touch OPEN to launch the app or go back to your apps to access the new app's icon.

This is due to your iOS settings not allowing the app to access your media.

The next steps will walk you through adjusting your settings.

  1. Tap Settings.
    iOS settings icon

  2. Tap Privacy.
    iOS settings menu showing privacy highlighted

  3. Tap Photos.
    iOS privacy menu showing photos highlighted

  4. Turn the app you would like to share media with On.
    iOS photo settings showing TV Remote 2 turned on for access

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app and then reinstall it from the Apple App Store.

To remove an app:

  1. From your main screen, locate the app you wish to remove.
  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    iOS showing app being removed.
  1. From the main screen, open the App Store.
    iOS app store icon.

  2. At the bottom of the screen, tap on Search.
    iOS app store search option.

  3. Type name of the desired app on the search bar at the top.
  4. Tap Search to start the search.
    iOS app store search button..

  5. Tap the App to see its download options.
  6. Next, tap the button:
    • GET if the app is free.
    • PRICE if it is a paid app.
  7. Tap OPEN once the app is installed.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.