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How to Fix Video Issues with an Apple TV

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Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

This guide will walk you through troubleshooting video problems you may have with your Apple TV.

Apple TV.

? What kind of video issues are you having?

  1. No Display
  2. Poor Quality

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This guide will walk you through troubleshooting video problems you may have with your Apple TV.

Apple TV.

Use your TV's remote to make sure that your TV input channel or source is set to the correct HDMI port.
Selecting input source on TV.

Your Apple TV does not have a power button. There are three methods for restarting it.

Restart by using settings

  1. Select Settings.
    Apple TV home screen.
  2. Select System.
  3. Select Restart.
    System settings with restart highlighted.

Restart using a remote

  1. Hold down the TV and Menu buttons.
    Siri remote with menu and TV buttons highlighted.
  2. Let go when the light on your device flashes.

Restart using the power cable

  1. Unplug the power from the Apple TV.
  2. Wait 10 seconds.
  3. Plug the power back in to the Apple TV.
  1. Make sure the HDMI cable is plugged firmly into the back of your Apple TV, and the television. It's best to disconnect, then reconnect the cable to be sure it's connected properly.
    HDMI cable being connected to the Apple TV and the rear of a television. Illustration.

    On Apple TV 4K, make sure that you’re using an HDMI 2.0 or later cable. Or, if you use a receiver or HDMI switchbox, use an HDMI cable to plug your Apple TV directly into your receiver or switchbox. If you’re connecting a Apple TV 4K to a receiver, make sure that it also supports HDMI 2.0 or later. Then use a second HDMI cable to connect the receiver or switchbox to your television.

  1. Make sure the HDMI cable is plugged firmly into the back of your Apple TV, and the television. It's best to disconnect, then reconnect the cable to be sure it's connected properly.
    HDMI cable being connected to the Apple TV and the rear of a television. Illustration.

    On Apple TV 4K, make sure that you’re using an HDMI 2.0 or later cable. Or, if you use a receiver or HDMI switchbox, use an HDMI cable to plug your Apple TV directly into your receiver or switchbox. If you’re connecting a Apple TV 4K to a receiver, make sure that it also supports HDMI 2.0 or later. Then use a second HDMI cable to connect the receiver or switchbox to your television.

Your Apple TV does not have a power button. There are three methods for restarting it.

Restart by using settings

  1. Select Settings.
    Apple TV home screen.
  2. Select System.
  3. Select Restart.
    System settings with restart highlighted.

Restart using a remote

  1. Hold down the TV and Menu buttons.
    Siri remote with menu and TV buttons highlighted.
  2. Let go when the light on your device flashes.

Restart using the power cable

  1. Unplug the power from the Apple TV.
  2. Wait 10 seconds.
  3. Plug the power back in to the Apple TV.

Apple TV 4K or Apple TV 4th Generation

  1. Hold Menu and Volume Down for 5 seconds, then release the buttons.
  2. Your Apple TV will begin changing resolution every 20 seconds.
  3. When you see the resolution that looks best to you, select OK.
Apple TV remote control, highlighting the menu and volume down buttons.

Apple TV 2nd and 3rd Generation

  1. Hold Menu and Up for 5 seconds, then release the buttons.
  2. Your Apple TV will begin changing resolution every 20 seconds.
  3. When you see the resolution that looks best to you, select OK.
Apple TV remote control, highlighting the menu and up directional buttons.