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How to Fix Video Issues on iPhone or iPad

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Sometimes your Smartphone will have issues with video. Whether it freezes or doesn't load at all, there are a few simple tricks to get your video working again.

? What video issue are you having?

  1. Dim display
  2. Lines in the display
  3. Black screen
  4. Icons are too large

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Sometimes your Smartphone will have issues with video. Whether it freezes or doesn't load at all, there are a few simple tricks to get your video working again.

To adjust your screen brightness follow these steps. Keep in mind, the brighter the your screen, the more battery power is used.

  1. Swipe up on your screen.
  2. Hold down the brightness icon and raise or lower it to your liking.
    iPhone control menu with the brightness icon highlighted

Your iPhone may be low on charge. Go ahead and plug it in and allow it to charge.
An iPhone being charged

If your iOS display looks like this:

iPhone with black screen and white lines that is clearly damaged

You most likely have a hardware issue with the screen and need to have it replaced.

Your iPhone may be low on charge. Go ahead and plug it in and allow it to charge.
An iPhone being charged

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

iPhone desktop with the icons magnified

If you're having trouble viewing your icons because they're too large, your zoom feature may be enabled.

  1. If the icons are so large you can't reach your Settings, tap the screen twice with 3 fingers.
  2. This will zoom out your screen.
  3. If you want to turn off zoom completely, tap Settings.
    iPhone settings icon highlighted

  4. Tap General.
    iPhone settings menu with general highlighted

  5. Tap Accessibility.
    iPhone general settings menu with accessibility highlighted

  6. Tap Zoom.
    iPhone accessibility menu with zoom highlighted

  7. Swipe Zoom to Off.
    iPhone settings menu with zoom toggle highlighted