How to Fix Video Issues on a Sony BDP-S3700 BluRay

Introduction

It can become frustrating when you can't sit down and enjoy the movie you just brought home and nothing shows up on the screen.

This guide will walk you through troubleshooting and correcting video issues with your Sony BDP-S3700 Blu-Ray player.

Sony BDPS3700.

? What kind of video issues are you having?

  1. No display at all
  2. Display is squished or stretched
  3. Black bars
  4. Colors appear off, picture washed out, or too dark
  5. Video and audio not synced up

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It can become frustrating when you can't sit down and enjoy the movie you just brought home and nothing shows up on the screen.

This guide will walk you through troubleshooting and correcting video issues with your Sony BDP-S3700 Blu-Ray player.

Sony BDPS3700.

  1. Make sure the HDMI cable from your Blu-Ray player to your television is connected properly.
    Connecting the HDMI cable to TV and Blu-Ray player. Diagram.
  2. Make sure the power cable from your Blu-Ray player is connected to the wall or your power protection device.
    Connecting the power cable to the Blu-Ray player. Diagram.

Use your TV's remote to make sure that your TV input channel or source is set to the correct HDMI port.
Selecting input source on TV.

Try using a different streaming service, a different show on the same streaming service, or a different disk.
  1. Push the Home button on your remote.
    Remote with home button highlighted.
  2. Select Setup > Screen Settings.
    Blu-Ray player menu with Setup and Screen Settings highlighted.
  3. TV Type is 16:9 for most widescreen televisions, and Screen Format should be Full.
    Screen settings with TV Type and Screen Format highlighted.

Your Smart TV has a 16:9 aspect ratio; some older programming was created in a 4:3 aspect ratio, and many movies have a 21:9 aspect ratio. This will cause black bars to appear on the top and bottom, or left and right. You can zoom, stretch, or restore these with the Format button, as well.

  1. Push the Format button on your TV remote. You can push this a couple times to cycle through the options quickly.
    Format button on remote.
  2. Some televisions may require you to tap the HOME or Menu buttons.
  3. Navigate to Settings.
    Settings on TV Menu.
  4. Select Picture.
    Picture on TV Menu.
  5. Select Picture Size Settings.
    Picture size settings on TV Menu.
  6. You can adjust the size to your liking.
    Picture size choices.

In most cases, black bars to the left and right, or top and bottom, are normal.

Most high-definition televisions have a 16:9 aspect ratio, how high and wide the screen is. Most standard-definition televisions have a 4:3 aspect ratio.

Most Blu-Ray disks will have an information line on the back cover of the box detailing what resolution and aspect ratio the movie is in.

Example movie information from back of Blu-Ray movie.
Detail of movie information showing the main feature resolution.
1080p High Definition 1,080 pixels high, the same as most modern televisions.
16x9 The aspect ratio that is encoded on the disk. Since we know the height (above), a little math shows the width is 1,920 pixels wide.
2.4:1 The actual frame the movie shows at.
 
Common aspect ratios
Standard TV (4:3) will show black bars on the left and right Example of standard definition teleivison being shown on a modern high definition television.
A slightly older widescreen format, created by Paramount (5x3), used in Europe more frequently, will show slight black bars on the left and right Example of Paramount Widescreen being shown on a modern high definition television.
Full HD Widescreen (16x9) is the aspect ratio most TV is produced for today and will take up your whole screen Example of modern high definition being shown on a modern high definition television.
Cinema (2.4:1) movies may have a wider format, showing black bars on the top and bottom Example of cinema movie being shown on a modern high definition television.
Ultra Panavision (2.76:1) is a very wide formatted movie, and tends to be more common in westerns Example of Ultra Panavision being shown on a modern high definition television.
Try using a different streaming service, a different show on the same streaming service, or a different disk.
  1. Push the Menu button on your TV Remote.
    TV remote menu button.
  2. Select Picture using the up and down keys, then push the center OK button.
    Picture menu.
  3. From here, you can adjust the Color, Tint, Brightness, and Contrast of your TV's picture. There are also presets, usually at the top, to make these selections easy.
  1. Push the Power button on your remote.
    Remote with power button highlighted.
  2. Wait 10 seconds.
  3. Push the power button again to turn your Blu-Ray player back on.
  1. Turn it off by pressing the Power button on the unit itself or on the remote.
    Power Symbol.
  2. Then unplug it from the power outlet.
    Power cable being unplugged from power outlet.
  3. Wait for 10 seconds.
  4. Plug it back in then turn the TV back on from the Power button.
    Power Symbol.
Try using a different streaming service, a different show on the same streaming service, or a different disk.
  1. Push the Power button on your remote.
    Remote with power button highlighted.
  2. Wait 10 seconds.
  3. Push the power button again to turn your Blu-Ray player back on.
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