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How to Fix Update Issues with Your C by GE Sol Lamp

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Your C by GE app is used to regularly update the firmware of your C by GE products. Your device might not update, however, if you have no connection to the internet or there is an issue with the device itself.
C by GE Sol Lamp promo image

1 Reboot Your C by GE Sol Lamp

  1. Unplug the power cord from the bottom of the unit.
    sol power
  2. Wait 5 seconds.
    Wait 5 seconds
  3. Plug the cord back in.

2 Factory Reset Your C by GE Sol Lamp

If the Sol still can't update, resetting it to default can help.
  1. Make sure the Sol lamp is plugged in and powered on.
  2. On top of the Sol base, press and hold both microphone (left) and dot (right) buttons for at least 10 seconds.
    Microphone and Dot buttons highlighted on base of C by GE Sol Lamp.
  3. If the reset is successful, the ring light will turn red and the built-in Alexa will announce: "Now in setup mode. Follow the instructions in your C by GE app."
    Sol Lamp with red ring light after reset.

? After resetting your Sol Lamp, try to update again. Was the update successful?

  1. Yes, the update worked
  2. No, updates still do not work

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Your C by GE app is used to regularly update the firmware of your C by GE products. Your device might not update, however, if you have no connection to the internet or there is an issue with the device itself.
C by GE Sol Lamp promo image
  1. Unplug the power cord from the bottom of the unit.
    sol power
  2. Wait 5 seconds.
    Wait 5 seconds
  3. Plug the cord back in.
If the Sol still can't update, resetting it to default can help.
  1. Make sure the Sol lamp is plugged in and powered on.
  2. On top of the Sol base, press and hold both microphone (left) and dot (right) buttons for at least 10 seconds.
    Microphone and Dot buttons highlighted on base of C by GE Sol Lamp.
  3. If the reset is successful, the ring light will turn red and the built-in Alexa will announce: "Now in setup mode. Follow the instructions in your C by GE app."
    Sol Lamp with red ring light after reset.