How to Fix Update Issues on Nintendo Wii U

Introduction

If your device software doesn’t update successfully, you may encounter one of several situations. The device might display an error message or error code during or following the update, or the device might not start correctly after the update is complete or a connection issue may be causing issues. This guide will assist you in resolving these problems.

Do not turn off or unplug your system while the update is downloading or installing. If the system update is interrupted by unplugging the system, you may damage the system.

1 Restart

  1. Press and hold the Power Button on the front of the device until the Wii U powers off.
    Wii U controller with power button highlighted.
  2. If your Wii U does not power off, unplug the power cable from the wall outlet, wait 15 seconds, then plug it back in.

2 Perform a System Update

The length of time it takes to perform a system update varies depending on the speed of the Internet connection used.

  1. From the Wii U Menu, select System Settings.
    Main menu with system settings icon highlighted
  2. Use the Left Stick and scroll to the System Update icon and press the A Button.
    System Update screen
  3. Select Update to connect to the Internet and begin the update process.

? Is the update successful?

  1. Yes
  2. No

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If your device software doesn’t update successfully, you may encounter one of several situations. The device might display an error message or error code during or following the update, or the device might not start correctly after the update is complete or a connection issue may be causing issues. This guide will assist you in resolving these problems.

Do not turn off or unplug your system while the update is downloading or installing. If the system update is interrupted by unplugging the system, you may damage the system.

  1. Press and hold the Power Button on the front of the device until the Wii U powers off.
    Wii U controller with power button highlighted.
  2. If your Wii U does not power off, unplug the power cable from the wall outlet, wait 15 seconds, then plug it back in.

The length of time it takes to perform a system update varies depending on the speed of the Internet connection used.

  1. From the Wii U Menu, select System Settings.
    Main menu with system settings icon highlighted
  2. Use the Left Stick and scroll to the System Update icon and press the A Button.
    System Update screen
  3. Select Update to connect to the Internet and begin the update process.

To Power Cycle Your Modem and Router:

  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.
  2. Verify all lights are off on the modem and router.
  3. Wait 10 seconds.
    Wait 10 Seconds
  4. Plug in the power to your modem only.
  5. Wait for the Online light to turn on stop flashing on your modem.
    This can take up to three minutes.
    Light flashingRightLight on
  6. Plug in the power to your router.
  7. Wait for the Online light to turn on stop flashing on your router.
    This can take five minutes or more.
    Light flashingRightLight on
  1. From the Wii U Menu, select System Settings.
    main menu with system settings highlighted
  2. Using the Left Stick, select the Internet icon and press the A Button.
    internet settings screen
  3. Select Connect to the Internet.
    internet settings with connect to the internet highlighted
  4. Press the X Button or tap Connections located in the top-right corner.
    Connections icon
  5. Select your Internet connection from the list.
    internet connection set up with existing connection highlighted
  6. Select Connection Test.
    connection test button
  7. When connection test is complete, click OK.

The length of time it takes to perform a system update varies depending on the speed of the Internet connection used.

  1. From the Wii U Menu, select System Settings.
    Main menu with system settings icon highlighted
  2. Use the Left Stick and scroll to the System Update icon and press the A Button.
    System Update screen
  3. Select Update to connect to the Internet and begin the update process.
  1. Select System Settings.
    Nintendo Wii U home screen highlighting the System Settings icon.
  2. Select Internet.
    Nintendo Wii U System Settings menu highlighting the Internet icon.
  3. Select Connect to the Internet.
    Nintendo Wii U Internet menu highlighting the Connect to the Internet button.
  4. Select your Wi-Fi network name.
    Nintendo Wii U Internet Connection setup menu displaying a list of available Wi-Fi networks.
  5. Enter your password, then select OK.
    Nintendo Wii U prompting the user to enter the Wi-Fi password.
  6. Your Wii U will test the connection.
    Nintendo Wii U Testing the connection using the settings provided.
  7. When the test is successful, you'll see the green check marks at the top. Select OK.
    Nintendo Wii U successful connection test screen, with the OK button highlighted.
  8. Finally, you'll be asked if you want this to be your default connection; the one you use most of the time. Select Set.
    Nintendo Wii U Internet connection setup prompting the user to save and set this connection as default. Set button is highlighted.
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