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How to Fix Update Issues on Nintendo Switch

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

If your device software doesn’t update successfully, you may encounter one of several situations. The device might display an error message or error code during or following the update, or the device might not start correctly after the update is complete or a connection issue may be causing issues. This guide will assist you in resolving these problems.

Do not turn off your system while the update is downloading or installing. If the system update is interrupted, you may damage the system.

1 Restart

  1. Hold the Power Button for roughly 3 seconds.
    Nintendo Switch console highlighting the power button at the top.
  2. Select Power Options.
    Nintendo Switch menu displaying power options.
  3. Choose either Turn Off or Restart.
    Nintendo Switch power options menu highlighting the turn off option.
  4. If the console was turned off, press the Power Button again to power it back on.

2 Manual Update

  1. Select System Settings.
    Nintendo Switch home screen highlighting the system settings button.
  2. Select System.
  3. Select System Update.
    Nintendo switch system menu highlighting the system update option.
  4. Allow the update to proceed. The system will reboot when ready.

? Was the update successful?

  1. Yes
  2. No

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If your device software doesn’t update successfully, you may encounter one of several situations. The device might display an error message or error code during or following the update, or the device might not start correctly after the update is complete or a connection issue may be causing issues. This guide will assist you in resolving these problems.

Do not turn off your system while the update is downloading or installing. If the system update is interrupted, you may damage the system.

  1. Hold the Power Button for roughly 3 seconds.
    Nintendo Switch console highlighting the power button at the top.
  2. Select Power Options.
    Nintendo Switch menu displaying power options.
  3. Choose either Turn Off or Restart.
    Nintendo Switch power options menu highlighting the turn off option.
  4. If the console was turned off, press the Power Button again to power it back on.
  1. Select System Settings.
    Nintendo Switch home screen highlighting the system settings button.
  2. Select System.
  3. Select System Update.
    Nintendo switch system menu highlighting the system update option.
  4. Allow the update to proceed. The system will reboot when ready.

To Power Cycle Your Modem and Router:

  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.
  2. Verify all lights are off on the modem and router.
  3. Wait 10 seconds.
    Wait 10 Seconds
  4. Plug in the power to your modem only.
  5. Wait for the Online light to turn on stop flashing on your modem.
    This can take up to three minutes.
    Light flashingRightLight on
  6. Plug in the power to your router.
  7. Wait for the Online light to turn on stop flashing on your router.
    This can take five minutes or more.
    Light flashingRightLight on
  1. Select the System Settings icon.
    Main Menu with System Settings highlighted
  2. Scroll down and select Internet.
    System Settings with Internet highlighted
  3. Select Test Connection.
    System Settings with Test Connection highlighted
  4. When the test is complete you will get one of the following:

    Successful Connection
    Successful Connection Test

    Failed Connection
    Failed Connection Test

If the connection failed:
Navigate to https://www.nintendo.com/consumer/network/en_na/network_status.jsp to check the status of Nintendo's online services.
  1. Select System Settings.
    Nintendo Switch home screen highlighting the system settings button.
  2. Select System.
  3. Select System Update.
    Nintendo switch system menu highlighting the system update option.
  4. Allow the update to proceed. The system will reboot when ready.
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