How to Fix Update Issues on an Amazon Fire TV

Introduction

With Amazon's Fire TV, you have direct access to tens of thousands of channels, apps, and Alexa skills. Fire TV allows you to bring all the live TV and streaming content you love from your computer screen and into your living room.

The software running on the TV receives updates automatically, and should download and install to your device when it's connected to the Internet. Unfortunately, this doesn't always happen as seamlessly as it should. This guide will help you combat an unruly Fire TV that runs into any issues performing updates.

? What update issue are you having?

  1. My Amazon Fire TV is frozen on the update screen
  2. An error message says the software update was not successful
  3. There is a software update available, but my Fire TV did not update automatically

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With Amazon's Fire TV, you have direct access to tens of thousands of channels, apps, and Alexa skills. Fire TV allows you to bring all the live TV and streaming content you love from your computer screen and into your living room.

The software running on the TV receives updates automatically, and should download and install to your device when it's connected to the Internet. Unfortunately, this doesn't always happen as seamlessly as it should. This guide will help you combat an unruly Fire TV that runs into any issues performing updates.

Restarting your Fire TV depends on the type of device you have:

For a Fire TV Set-Top Box or Stick you can do the following:

  1. Press and hold the Select and Play/Pause buttons at the same time for about five seconds.
    Fire TV remote with Play Pause button highlighted.
  2. Or, From the main screen of your Fire TV, go to Settings.
    Settings option highlighted on Fire TV main screen.
  3. Then go to Device.
    Device option highlighted in Fire TV settings.
  4. And choose Restart. Confirm your decision by selecting Restart.
    Restart option highlighted in device settings.
  5. Alternatively, you can unplug the power cord from the device, wait 10 seconds and then plug it back in.
    Demonstration of Fire TV restart procedure.

For a Fire TV Edition Smart TV you can do the following:

  1. Press the Power button on the remote, wait for 10 seconds and then press it again.
    Fire TV remote with power button highlighted.
  2. Alternatively, you can unplug the power cord from the outlet, wait 10 seconds and then plug it back in.
    Power cycle procedure. Unplug it and plug it back in.

To manually check for a software update on your Amazon Fire TV:

  1. Select Settings.
    Fire TV screen with Settings menu selected. Screenshot.

  2. Select Device.
    Settings menu with Device selected. Screenshot.

  3. Select About.
    Device menu with About option selected. Screenshot.

  4. Select System Update.
    About screen with System Update option selected. Screenshot.

  5. If an update is available, it will automatically start downloading. Once the download is complete, select Install Update to complete installation.
    Fire TV installing the latest software update with progress bar. Screenshot.
  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.

  2. Verify all lights are off on the modem and router.
  3. After 30 seconds, plug in your modem and then your router.
  4. It may take a few minutes for the internet to reconnect.

Updates can only download and install automatically when your device has an active internet connection.

From the main screen:

  1. Select Settings
    Fire TV main screen with Settings highlighted. Screenshot.

  2. Select Network
    Settings menu with Network option selected. Screenshot.

  3. Your preferred Wi-Fi network should already be selected and shown with a check mark.
    Wi-Fi network list with example selected with checkmark. Screenshot.

  4. If you are not connected to any networks, select your preferred network from the list now.
  5. Enter your Wi-Fi network password, if needed.
  6. You'll see a confirmation message on-screen when your device is successfully connected to your selected network.
Helpful tip. Most Fire TV devices are only capable of connecting to Wi-Fi.
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