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How to Fix Update Issues on a SkyStream One

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Having problems with downloading updates on your SkyStream One player? Is the installation failing to download? It could be that your internet is having issues or your player may be broken.
Tools You'll Need:
  • Your SkySteam One
Before You Begin:
Your SkyStream One Must Be Online
Skystream One

SkyStream One

While the SkyStream One has been discontinued there are a handful of things you can do to resolve a stuck or problematic update.

1 Fix Update Issues

Reboot Your SkyStream One

  1. Turn off the device.
  2. Unplug the device from your wall outlet.
  3. Plug it back in after a minute.
  4. Turn on the device.

Check if Your SkyStream is Online

  1. Go to Settings.
    Main menu with settings highlighted
  2. Select Network.
    Settings menu with Network highlighted
  3. Check WiFi or Ethernet. It should be connected to your network.

Update Your SkyStream

Updating Your SkyStream One

If All Else Fails

Please contact the product manufacturer for further assistance.

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Having problems with downloading updates on your SkyStream One player? Is the installation failing to download? It could be that your internet is having issues or your player may be broken.
Tools You'll Need:
  • Your SkySteam One
Before You Begin:
Your SkyStream One Must Be Online
Skystream One

SkyStream One

While the SkyStream One has been discontinued there are a handful of things you can do to resolve a stuck or problematic update.

Reboot Your SkyStream One

  1. Turn off the device.
  2. Unplug the device from your wall outlet.
  3. Plug it back in after a minute.
  4. Turn on the device.

Check if Your SkyStream is Online

  1. Go to Settings.
    Main menu with settings highlighted
  2. Select Network.
    Settings menu with Network highlighted
  3. Check WiFi or Ethernet. It should be connected to your network.

Update Your SkyStream

Updating Your SkyStream One

If All Else Fails