How to Fix Update Issues on a Roku Ultra

1 Update Issues

The Roku Ultra will automatically check for, and apply updates when you're not using it. On occasion, it can have problems, and needs a bit of a hand to get working properly again.

This guide will walk you through making sure your Roku Ultra is updating properly.

Roku Ultra.

2 Restart Device

There are 2 ways to restart your Roku.

Power Cycle the Roku

  1. Unplug the power cable from the back of your Roku.
    Roku with power cable unplugged.
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Plug the power cable back into your Roku.
    Roku with power cable plugged in.

Restart Through the Menu

  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select System restart.
    System with System restart highlighted.
  5. Select Restart.
    System restart with Restart highlighted.
  6. Your Roku will let you know it's restarting.
    Restarting message.
  7. Then you'll see the Roku logo bouncing, as the Roku starts up.
    Roku logo.

3 Check Update

  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select System update.
    System with System update highlighted.
  5. Select Check now.
    System update with Check now highlighted.
  6. It will let you know if your Roku is up-to-date, or if there is an update pending.
    Software update showing the Roku is up to date.

? Is your Roku up-to-date?

  1. Yes
  2. No, the update still had problems

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The Roku Ultra will automatically check for, and apply updates when you're not using it. On occasion, it can have problems, and needs a bit of a hand to get working properly again.

This guide will walk you through making sure your Roku Ultra is updating properly.

Roku Ultra.

There are 2 ways to restart your Roku.

Power Cycle the Roku

  1. Unplug the power cable from the back of your Roku.
    Roku with power cable unplugged.
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Plug the power cable back into your Roku.
    Roku with power cable plugged in.

Restart Through the Menu

  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select System restart.
    System with System restart highlighted.
  5. Select Restart.
    System restart with Restart highlighted.
  6. Your Roku will let you know it's restarting.
    Restarting message.
  7. Then you'll see the Roku logo bouncing, as the Roku starts up.
    Roku logo.
  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select System update.
    System with System update highlighted.
  5. Select Check now.
    System update with Check now highlighted.
  6. It will let you know if your Roku is up-to-date, or if there is an update pending.
    Software update showing the Roku is up to date.
Sometimes, the network connection type affects the system upgrade. You can switch connection types to see if it resolves the issue.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.
  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select System update.
    System with System update highlighted.
  5. Select Check now.
    System update with Check now highlighted.
  6. It will let you know if your Roku is up-to-date, or if there is an update pending.
    Software update showing the Roku is up to date.

Our next step is to try resetting your Roku to the factory default settings.

This will not harm your Roku, nor will it harm the various subscription services you use and pay for with your Roku. However, you will lose all the settings and customizations you've made to your Roku, such as channels installed, the order, etc.

Also, you will need to re-setup your Roku from the beginning. This includes the usernames, passwords, and other account information for your Roku account, and any premium streaming services you use with your Roku.

Before proceeding, make sure you have your Roku login information, as well as the login information of all premium services you use with your Roku.

  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select Advanced system settings.
    System with Advanced system settings highlighted.
  5. Select Factory reset.
    Advanced system settings with Factory reset highlighted.
  6. This is a safety and confirmation screen. Look carefully on the bottom right, you will see a 4-digit code listed. To continue with the factory reset, enter that 4 digit code using the number pad on the screen, then select OK at the bottom.
    Advanced system settings factory reset with code highlighted on bottom right and number entry area highlighted.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Push the Home button on your remote.
    Roku remote with Home button highlighted.
  2. Select Settings.
    Roku Home screen with Settings highlighted.
  3. Select System.
    Settings with System highlighted.
  4. Select System update.
    System with System update highlighted.
  5. Select Check now.
    System update with Check now highlighted.
  6. It will let you know if your Roku is up-to-date, or if there is an update pending.
    Software update showing the Roku is up to date.
  1. From the main screen, use the Roku Remote Controller to select and open Settings.
    Roku home screen, highlighting the Settings option.
  2. Now under settings screen, go to Network.
    Roku Settings menu, highlighting the Network option.
  3. On the Network screen, select "Setup new Wi-Fi / wireless connection", push OK on the remote.
  4. Roku will scan for and show you a list of detected wireless networks.
    Roku Network menu, displaying a list of available Wi-Fi networks.
  5. Select your wireless network and push OK on the remote.
  6. You may have to put in your network password using the remote control navigation buttons and on-screen keyboard.
    Roku Network menu, displaying a list of available Wi-Fi networks.
  7. Select and push OK on Connect once you have completed the password.
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