How to Fix Update Issues on a PlayStation 4

Introduction

Keeping your Playstation 4 up-to-date is important; not only will it provide the best performance form your games, but keep you safe online. It can be frustrating when the update fails, though.

This guide will walk you through troubleshooting the update process.

Playstation 4.

1 Check System Software Version

Before starting, it's always a good idea to be certain an update is required for your PlayStation, First.

On Your Computer or Smartphone

  1. Open your preferred browser, and visit https://www.playstation.com/en-us/support/system-updates/ps4/.
  2. Right at the top, you'll see the latest version of the PlayStation 4 System Software.
    Browser showing PlayStation 4 Update page with Latest Version highlighted.

On Your PlayStation 4

  1. Press the PS logo button on your controller.
    DualShock 4 Controller with PS button highlighted.
  2. Push Up on your controller to access the Function menu.
    Function Menu.
  3. Select Settings.
    Function Menu with Settings highlighted.
  4. Select System Software Update.
    Settings with System Software Update highlighted.
  5. Here you'll see the version of the System Software your PlayStation 4 is running. Compare this to the number you saw on the PlayStation website on your phone or computer.

? Does your PlayStation 4 need an update?

  1. Yes
  2. No

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Keeping your Playstation 4 up-to-date is important; not only will it provide the best performance form your games, but keep you safe online. It can be frustrating when the update fails, though.

This guide will walk you through troubleshooting the update process.

Playstation 4.

Before starting, it's always a good idea to be certain an update is required for your PlayStation, First.

On Your Computer or Smartphone

  1. Open your preferred browser, and visit https://www.playstation.com/en-us/support/system-updates/ps4/.
  2. Right at the top, you'll see the latest version of the PlayStation 4 System Software.
    Browser showing PlayStation 4 Update page with Latest Version highlighted.

On Your PlayStation 4

  1. Press the PS logo button on your controller.
    DualShock 4 Controller with PS button highlighted.
  2. Push Up on your controller to access the Function menu.
    Function Menu.
  3. Select Settings.
    Function Menu with Settings highlighted.
  4. Select System Software Update.
    Settings with System Software Update highlighted.
  5. Here you'll see the version of the System Software your PlayStation 4 is running. Compare this to the number you saw on the PlayStation website on your phone or computer.

There are 2 ways to update your PlayStation 4.

  • Updating online over the Internet.
  • Updating using a USB drive to download the update file on your computer, then connecting it to your PlayStation.
  1. Press the PS logo button on your controller.
    DualShock 4 Controller with PS button highlighted.
  2. Push Up on your controller to access the Function menu.
    Function Menu.
  3. Select Settings.
    Function Menu with Settings highlighted.
  4. Select Network.
    Settings with Network highlighted.
  5. Select Test Internet Connection.
    Network menu with Test Internet Connection highlighted.
  6. The test should only take a few moments. The first 3 lines are the most important, Obtain IP Address, Internet Connection, and PlayStation Network Sign-in. Make sure all 3 say Successful.
    Network connection with first 3 lines highlighted.

The console must have an Internet connection (wired or wireless) before proceeding.

  1. From the function screen, select Settings.
    Function screen
  2. Select System Software Update.
    Settings menu
  3. The system will now check for an update over the internet.
  4. If no update is available, you will get the message "The latest version of the system software is already installed."
  5. If an update is found, you may be prompted to press Next and/or Update to begin download.
  6. You may now back out of this screen and use your PlayStation.
  7. When the download is complete, a notification message is displayed in the upper left corner of the function screen.
  8. Select Notifications.
    Menu screen with notifications highlighted
  9. Select Downloads.
    Notification screen
  10. Once downloaded, select the System Software update to perform the installation.
  11. Follow any on screen prompts.
  12. The system may reboot to complete the install.
Sometimes, it's easier to perform the update when it's already downloaded. You can use your computer and a USB drive to download the update, then update your PlayStation 4 that way.

On Your Computer

  1. Connect your USB drive to your computer.
    Diagram showing USB drive being connected to computer.
  2. Open your preferred browser, and visit https://www.playstation.com/en-us/support/system-updates/ps4/.
  3. Select Download Update.
    PlayStation 4 System Updates page with Download Update highlighted.
  4. If you are given the option, save this file directly to your USB drive. Otherwise, copy it to your USB drive after it is finished downloading.

On your PlayStation 4

  1. Insert the USB drive with the update file you just downloaded into your PlayStation 4.
    PlayStation 4 front USB ports.
  2. Press the PS logo button on your controller.
    DualShock 4 Controller with PS button highlighted.
  3. Push Up on your controller to access the Function menu.
    Function Menu.
  4. Select Settings.
    Function Menu with Settings highlighted.
  5. Select System Software Update.
    Settings with System Software Update highlighted.
  6. Your PlayStation should recognize the update, and offer to update. Select Next.
    Update available with Next highlighted.
  7. Read the displayed software licence agreement, then select Accept to continue.
    SLA with Accept highlighted.
  8. The update will progress automatically.

    Your PlayStation may reboot during the update.

    Do not shut off or unplug your PlayStation during an update. It can cause severe problems with the system, requiring sending it to Sony for repair.

  1. Press and hold the Power button on the front of your PlayStation for 7 to 10 seconds. You will hear a second beep, letting you know it's safe to release the button.
    Front of PlayStation 4 with Power button highlighted.
  2. Wait 30 seconds.
  3. Push and hold the Power button for 7-10 seconds. You will hear a second beep indicating the PlayStation 4 is booting in safe mode.
  4. Your controller will not work in Wireless mode in Safe Mode. Connect your controller using the included USB cable.
  5. Press the PS logo button on your controller.
    DualShock 4 Controller with PS button highlighted.
  6. Select Update System Software.
    Safe Mode menu with Update System Software highlighted.
  7. Select Update from USB Storage Device.
    Update menu with Update from USB Storage Device highlighted.
  8. Connect the USB disk with the update to the 2nd USB port on your PlayStation, then select OK.
    Dialog asking for USB disk with update with OK highlighted.
  9. Once your PlayStation recognizes the update, select Next.
    Update recognized dialog with Next highlighted.
  10. The update will be copied to your PlayStation 4.
    Update being copied to PlayStation 4.
  11. Read the displayed software licence agreement, then select Accept to continue.
    SLA with Accept highlighted.
  12. Select Update to begin the update process.
    Update prompt with Update highlighted.
  13. The update will progress automatically.

    Your PlayStation may reboot during the update.

    Do not shut off or unplug your PlayStation during an update. It can cause severe problems with the system, requiring sending it to Sony for repair.

If your PlayStation 4 isn't online, you will not be able to use the Online Update services.

Once you've reconnected your PlayStation 4 to the Internet, you will be able to update without trouble.

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