How to Fix the Xbox App

Introduction

The SmartGlass app for mobile devices can assist you in being able to interact with and control your Xbox One gaming console. If your mobile device is struggling with the SmartGlass app, this guide will take you through the process of troubleshooting and configuring the app to get it functioning properly.

Smartphone running Xbox One SmartGlass.

? Do you already have SmartGlass installed on your mobile device?

  1. Yes
  2. No

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The SmartGlass app for mobile devices can assist you in being able to interact with and control your Xbox One gaming console. If your mobile device is struggling with the SmartGlass app, this guide will take you through the process of troubleshooting and configuring the app to get it functioning properly.

Smartphone running Xbox One SmartGlass.

To ensure that we configure everything properly, we will completely remove the SmartGlass app from your mobile device and reconfigure everything from the ground up.

To remove the Xbox app from iOS devices:

  1. From your main screen, locate the Xbox app.
    Xbox app highlighted on iOS. Screenshot.
  2. Lightly touch and hold the app until it jiggles or vibrates.
    Apps on iOS with X in upper left corner. Screenshot.
  3. Tap X in the upper-left corner of the app.
    Xbox app with X in upper left corner highlighted. Screenshot.
  4. Tap Delete.
    Delete Xbox confirmation box with Delete button highlighted. Screenshot.
In order for your Xbox One console to be able to see and communicate with your mobile device properly, it must be connected to your home network and configured properly.
Xbox one being controlled by a smartphone using the Smartglass app. Illustration.
  1. Press the Xbox button to open the guide.
  2. Select Settings and then select All Settings.
  3. Select Preferences and then select Xbox app connections.
  4. Select From any SmartGlass device to allow your SmartGlass devices to connect.
    Xbox preferences screen with From any SmartGlass device selected. Screenshot.
  1. Open the App Store on your iPhone, iPad, or iPod touch.
    App store icon.
  2. Tap the Search icon and search for SmartGlass.
  3. Locate the Xbox SmartGlass app in the search results.
  4. Tap Install App and follow the instructions.
    Xbox SmartGlass app in the App Store. Screenshot.
Make sure that you’re signed in to the SmartGlass app with your Microsoft account when you connect the SmartGlass app to your Xbox console. Additionally, make sure that the Microsoft account is the one that’s associated with your Xbox Live gamertag. If you don’t know the Microsoft account that’s associated with your Xbox Live account, reach out to Microsoft Xbox support for further assistance.
Xbox Live sign in within the SmartGlass app. Screenshot.

To use SmartGlass for Android, your device must have Android 4.0 (“Ice Cream Sandwich”) or later installed.

  1. Open Google Play on your Android device.
    Google Play store icon.
  2. Tap the Search icon and search for SmartGlass.
  3. Follow the instructions to download and install the app on your Android.
    Xbox SmartGlass app in the Google Play store. Screenshot.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

To remove the SmartGlass app from Android devices:

  1. Go to Android Settings (1), then General (2), then Application Manager (3).
    Android Settings screen with General tab and Application manager highlighted. Screenshot.
  2. Find the SmartGlass App and tap on it.
    Android Application manager with Xbox One Smartglass app selected. Screenshot.
  3. Tap Uninstall.
    Xbox One Smartglass app with Uninstall button selected. Screenshot.
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