How to Fix the Samsung Smart TV Smart Hub

Introduction

The Samsung Smart Hub is an app pre-installed on your Samsung Smart TV. It enables you to install other apps, stream music and movies, and even watch live TV.

Like most software, sometimes it just doesn't work properly. This guide will help you resolve issues with the Smart Hub.

Samsung Smart Hub

? What problem are you having with Smart Hub?

  1. Apps not showing in Smart Hub
  2. Smart Hub not working after update
  3. Error: "Network Interference Occurred. Please try again later"
  4. Apps not working in Smart Hub
  5. Single app not working
  6. Network not connected

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The Samsung Smart Hub is an app pre-installed on your Samsung Smart TV. It enables you to install other apps, stream music and movies, and even watch live TV.

Like most software, sometimes it just doesn't work properly. This guide will help you resolve issues with the Smart Hub.

Samsung Smart Hub

Switching the Smart Hub Location

  1. Press the Smart Hub button on your remote.
    Samsung remote with Smart Hub button highlighted.
  2. You may need to press the Menu or Home button on older remotes.
    Samsung remote showing the menu button highlighted.
  3. When Smart Hub has loaded then press fast forward, 2, 8, 9, rewind.
     Samsung remote showing the fast forward, rewind, 2, 8, and 9 buttons highlighted.
  4. Select another location from the Internet Service Location Setup list.
     Samsung Smart Hub Internet Service Location setup list.
  5. Accept the Smart Hub Terms and Conditions.
    Samsung Smart Hub terms and conditions.
  6. The Smart Hub App will begin to update. This will force the Smart Hub to reset.
    Samsung Smart Hub Update popup.
  7. You can either use this new location or switch it back by following these steps again.

Restoring your device to its factory default settings will remove all user data.

  1. Power on your TV.
  2. Press the Menu button.
  3. Select Support, then Enter.
  4. Choose Self Diagnosis, then Enter.
    TV menu with Support, then Self Diagnosis selected. Screenshot.
  5. Select Reset, then Enter.
    Self Diagnosis menu with Reset selected. Screenshot.
  6. Enter your Security PIN. The default PIN is 0000.
    4-Digit security PIN prompt. Screenshot.

    The default PIN code is 0000. If you changed the password in the past and now can't remember it, you can reset it by powering off the TV then entering the following on your remote control: Mute > 8 > 2 > 4 > Power.

  7. The factory reset screen will show a warning message. Tap Yes to confirm factory reset.
    Factory reset confirmation with Yes selected. Screenshot.
  8. During the process, TV may turn off and on and will display the Setup screen.
  1. Press Menu on your remote.
    Samsung remote
  2. Select Network.
    Samsung network menu
  3. Select Network Status.
    Samsung network menu showing network status selected
  4. Select IP Settings.
    Samsung network status page
  5. Select DNS Setting.
    Samsung network ip settings showing dns setting highlighted
  6. Select Enter Manually.
    Samsung tv dns settings with enter manually selected
  7. Input your DNS address here.
    Samsung DNS settings

Restoring your device to its factory default settings will remove all user data.

  1. Power on your TV.
  2. Press the Menu button.
  3. Select Support, then Enter.
  4. Choose Self Diagnosis, then Enter.
    TV menu with Support, then Self Diagnosis selected. Screenshot.
  5. Select Reset, then Enter.
    Self Diagnosis menu with Reset selected. Screenshot.
  6. Enter your Security PIN. The default PIN is 0000.
    4-Digit security PIN prompt. Screenshot.

    The default PIN code is 0000. If you changed the password in the past and now can't remember it, you can reset it by powering off the TV then entering the following on your remote control: Mute > 8 > 2 > 4 > Power.

  7. The factory reset screen will show a warning message. Tap Yes to confirm factory reset.
    Factory reset confirmation with Yes selected. Screenshot.
  8. During the process, TV may turn off and on and will display the Setup screen.
  1. Restart your Home Theater Receiver, TV, and the source device you want to watch.

On Your Home Theater

  1. Select the Power Button on your receiver's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.

On Your TV

  1. Select the Power Button on your TV's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.

On the Source Device You Want to Watch

  1. Select the Power Button on your source device's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.
In the next steps, we will guide you through uninstalling and reinstalling the app you are having issues with.
  1. Press the Smart Hub or Home button from your remote.
  2. Select APPS.
    Apps menu. Screenshot.
  3. Select Settings.
    Apps menu with Settings selected. Screenshot.
  4. Select the app that you want to uninstall or delete.
  5. Select Delete option.
    Apps settings with delete button selected on example app. Screenshot.
  6. Select Delete to confirm.
    Delete confirmation box with Delete selected.
  1. Press the Smart Hub button from your remote.
  2. Select Apps.
    Apps menu. Screenshot.
  3. Search for the app you want to install by selecting Magnifying glass icon.
    Apps menu with Search selected. Screenshot.
  4. Type the Name of the application you want to install. Then select Done.
    App search box. Screenshot.
  5. Select Download.
    Example App with Download button selected. Screenshot.
  6. Once the download completes, select Open to use your new app.
    Downloaded app with Open button selected. Screenshot.

Perform Network Test to check the internet connection of your Samsung Smart TV.

  1. Select Menu button from your remote.
  2. Select Setup.
  3. Select Network.
    Setup menu with Network selected. Screenshot.

  4. In the Network Menu select Network Test.
    Network settings with Network Test selected. Screenshot.

  5. Your Smart TV will now perform the Test.
    • If you're Smart TV is successfully connected, a check mark will appear next to each part of the test.
      Network test results. Screenshot.
  1. Press Home button on your remote.
  2. Select Network.
  3. Select Network Settings.
    Path to Network Settings highlighted on TV screen.
  4. Select Open Network Settings.
  5. Select Wireless.
    Wireless option highlighted on Network Settings screen.
  6. Select your Wi-Fi network name from the list.
    Wi-Fi network selection screen.
  7. If prompted, enter the Wi-Fi Password.
  8. Select Done.
    Wi-Fi password entry screen.
  9. You are now connected to your Wi-Fi network.
    Wi-Fi connection confirmation screen.
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