Special Offer: All students, parents, & educators get 50% off tech support for the entire school year. Select the Support - Annual plan and enter code “EdTech50” during checkout.

How to Fix Specific Website Not Opening on Internet

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Troubleshooting why you can't get to some pages can be tricky, but this guide will get you on the right path to seeing if it's a problem with your computer or elsewhere.

This guide walks you through seeing what you can and cannot access, and gets you to the resources you need to help fix the problem.
This site can't be reached

1 Restart My Device

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

 

WindowsWindows
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
AppleApple macOS
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
AndroidAndroid
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
AppleApple iOS
  1. Push and hold the Power button for a few moments.
    iPhone with power button highlighted.
    Depending on the model of iPhone you have, the location of the power button may be on the top or on the right-hand side.
  2. Slide the Power symbol on your screen to the right to shut down your iPhone.
    Slide to Power off Prompt with power switch highlighted and arrow indicating to slide to the right.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments to turn your iPhone back on.
    iPhone with power button highlighted.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!

2 Make Sure the Internet Connection Works

  1. Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
    Chrome browser with address entered and highlighted.
  2. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
    Google home page with search field and Google Search button highlighted.
  3. Make sure search results load properly.
    Example Google Search Results
  4. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
    How to Fix My Internet Connection
    Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet.

3 Check if the Website is Down for Everybody or Just Me

It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

  1. Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
    Chrome browser with address typed in and highlighted.
    Down for Everyone or Just Me
  2. On the site, type in the website address you're having problems reaching, then then push Enter or Return.
    Down for everyone page with address field and or just me button highlighted.
  3. Look at the result from the site, to determine if the site is down.
    Site Down
    If the result says that "It's not just you!", that means the site is down for everyone.Down for Everyone site check showing site is down for everyone.
    Site Up
    If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.Down for everyone site check showing site is up.

? Is the website down for everybody?

  1. Yes, try again later
  2. No, try another browser

We're here to help!

chat
Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Troubleshooting why you can't get to some pages can be tricky, but this guide will get you on the right path to seeing if it's a problem with your computer or elsewhere.

This guide walks you through seeing what you can and cannot access, and gets you to the resources you need to help fix the problem.
This site can't be reached

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

 

WindowsWindows
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
AppleApple macOS
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
AndroidAndroid
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
AppleApple iOS
  1. Push and hold the Power button for a few moments.
    iPhone with power button highlighted.
    Depending on the model of iPhone you have, the location of the power button may be on the top or on the right-hand side.
  2. Slide the Power symbol on your screen to the right to shut down your iPhone.
    Slide to Power off Prompt with power switch highlighted and arrow indicating to slide to the right.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments to turn your iPhone back on.
    iPhone with power button highlighted.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!
  1. Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
    Chrome browser with address entered and highlighted.
  2. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
    Google home page with search field and Google Search button highlighted.
  3. Make sure search results load properly.
    Example Google Search Results
  4. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
    How to Fix My Internet Connection
    Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet.

It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

  1. Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
    Chrome browser with address typed in and highlighted.
    Down for Everyone or Just Me
  2. On the site, type in the website address you're having problems reaching, then then push Enter or Return.
    Down for everyone page with address field and or just me button highlighted.
  3. Look at the result from the site, to determine if the site is down.
    Site Down
    If the result says that "It's not just you!", that means the site is down for everyone.Down for Everyone site check showing site is down for everyone.
    Site Up
    If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.Down for everyone site check showing site is up.

It appears your web browser and computer are working fine because you are able to reach Google. There is a problem with the website itself that you are trying to reach.

You can wait and try accessing the site in a little while, or you can contact the person or company that controls the website to find out more about why the site is having problems, and when it will become available again.

The issue you are experiencing may not be due to an Internet or website issue. It may actually be an issue with the web browser you are using, some websites, especially active ones such as webmail, will work better in one browser rather than another. Depending on your device and what is currently installed, you may have a backup or alternative web browser already available.

  1. Check your device to see if there is a different web browser available.
    • On a Desktop or Laptop, look for one of these icons:
      Main Desktop Browsers.
    • On a Smartphone or Tablet, look for one of these icons:
      Main Mobile Browsers.
  2. If you have access to a different browser, try using it to access the website you've having difficulty reaching.

It appears that the first web browser you tried to access the website with is having problems. Either because the website you tried to visit is incompatible with it, some sort of misconfiguration, or some type of deeper issue that will require service.

This is not a problem with your Internet Service Provider, but rather with the software (the web browser) on your computer.
You may choose to use the web browser that was able to successfully view this website. To get your primary web browser working with the site, your device will require service.

It appears that your device and your internet connection are fine because you can get to Google. The issue in this case is the route your internet connection uses to reach the website in question.

You can wait and try to access the page later, or contact the company who provides your Internet access to find out why that particular route is down and when it will come back up.