How to Fix Sound Issues on Nintendo Wii U

1 Resolving sound issues on your Wii U

Types of issues this guide will tackle:

  • No sound output.

What you will need before you start:

  • Wii AV Cables or Wii Component Video Cables
  • HDMI cable
  • Make sure that there's no physical damage on the cables being used
  • The latest system update must be applied

? What type of issue are you experiencing?

  1. Sound works but surround sound does not
  2. No sound from the TV
  3. No sound from headphones connected to Wii U GamePad
  4. No Sound from the Wii U GamePad

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Types of issues this guide will tackle:

  • No sound output.

What you will need before you start:

  • Wii AV Cables or Wii Component Video Cables
  • HDMI cable
  • Make sure that there's no physical damage on the cables being used
  • The latest system update must be applied
  • Not all games support surround sound. If the system is being used in an application/game that does not support surround sound, the system will default to stereo sound.
  • If your receiver does not support six-channel linear PCM audio output, you will not be able to use surround sound in Wii U mode.

If you're using a receiver, switch, or other devices, see if sound will continue after switching applications (such as Mario Kart 8 to Netflix, or Netflix to YouTube). If this solves your issue, please use it in the future and always keep your system up to date.

  1. From the Wii U Menu, select System Settings.
    Nintendo Wii U home screen highlighting the system settings icon.

  2. Scroll to the TV icon and press the A Button.
    Nintendo Wii U system settings menu highlighting the TV icon.

  3. Tap TV Audio-Output Type.
    Nintendo Wii U TV settings menu highlighting the TV audio output type button.

  4. Select Surround for audio-output type for the TV.
    Nintendo Wii U TV settings menu highlighting the surround button.

  5. Tap Sample to preview the sound-output from your TV.
  6. Select Audio Test and Yes, I can hear them when you hear the sample.
  7. If you do not hear the sample, select No, I can't hear them and read the on-screen information.
  8. Adjust the AV Amplifier to a setting that supports six-channel linear PCM.
    If your AV Amplifier does not support the use of six-channel linear PCM audio output, then you will not be able to utilize full surround sound.
Test the system to see if the issue is resolved.
Bypass the receiver and connect the Wii U directly to your television.
  1. Place the Wii U console at least 4" (10 cm) away from walls or other surfaces that may block ventilation.
  2. Make sure that your television is turned off.
  3. Connect the HDMI cable to an available HDMI port on your television.
  4. Connect the other end of the HDMI cable to the Wii U console.
    Connecting cables to the Wii U gaming console and an available TV. Diagram.
  5. Turn your television on and select the correct input channel on your television.
  1. From the Wii U Menu, select System Settings.
    Nintendo Wii U home screen highlighting the system settings icon.

  2. Using the Left Stick, scroll to the TV icon and press the A Button.
    Nintendo Wii U system settings screen highlighting the TV icon.

  3. Tap TV Audio-Output Type.
    Nintendo Wii U TV settings screen highlighting the TV audio output type button.

  4. Select Stereo for audio-output type for the TV.
    Nintendo Wii U TV audio screen highlighting the stereo option.

  5. Tap Sample to preview the sound-output from your TV.
  6. Select Audio Test and Yes, I can hear them when you hear the sample.
  7. If you do not hear the sample, select No, I can't hear them and read the on-screen information.
  1. Ensure that the television is not set to mute and that its volume is not turned low.
  2. Test other channels to see if it is working.
  1. From the Wii U Menu, select System Settings.
    Nintendo Wii U home screen highlighting the system settings icon.

  2. Scroll to the TV icon and press the A Button.
    Nintendo Wii U system settings menu highlighting the TV icon.

  3. Tap TV Audio-Output Type.
    Nintendo Wii U TV menu highlighting the tv audio output type icon.

  4. Select an audio-output type for the TV.
    Nintendo Wii U TV audio menu highlighting available audio output options.

    • Tap Sample to preview the sound-output from your TV.
    • If Surround is selected and you have installed the latest system update, you will need to select Audio Test and Yes, I can hear them when you hear the sample.
    • If you do not hear the sample, select No, I can't hear them and read the on-screen information.

Try a different cable if one is available.

  • If the issue persists, the Wii U console and the cable will need to come in for repair.
  1. Place the Wii U console at least 4" (10 cm) away from walls or other surfaces that may block ventilation.
  2. Make sure that your television is turned off.
  3. Insert the colored connectors on the Wii AV Cable into the input connectors on the television. Make sure you are plugging the connectors into the holes labeled "Input" or "In." Holes labeled "Output" or "Out" will not work. Plug the connectors into the following inputs
    • Yellow: Video Input
    • Audio Input Left (or Mono)
    • Audio Input Right
      Nintendo Wii U composite AV cables.

  4. Insert the AV Multi Out plug on the Wii AV cable into the AV Multi Out connector on the back of the console.
    Connecting the composite AV cables to the rear of the Wii U.

  5. Turn your television on and select the correct input channel on your television.
  6. Set the Wii U's TV Connection Type to Non-HDMI.
  1. Place the Wii U console at least 4" (10 cm) away from walls or other surfaces that may block ventilation.
  2. Make sure that your television is turned off.
  3. Insert the colored connectors on the Wii Component Video cable into the input connectors on the television:
    • White: Audio Input Left (or Mono)
    • Red: Audio Input Right
    • Red / Orange: Pr/Cr (Red)
    • Blue: Pb/Cb (Blue)
    • Green: Y (Green)
      Nintendo Wii U component AV cables.
  4. Insert the AV Multi Out plug on the Wii Component Video cable into the AV Multi Out connector on the back of the console.
    Connecting component AV cables to the rear of the Wii U.
  5. Turn your television on and select the correct input channel on your television.
  6. Set the Wii U's TV Connection Type to Non-HDMI.
  1. Ensure that the television is not set to mute and that its volume is not turned low.
  2. Test other channels to see if it is working.
  1. From the Wii U Menu, select System Settings.
    Nintendo Wii U home screen highlighting the system settings icon.

  2. Scroll to the TV icon and press the A Button.
    Nintendo Wii U system settings menu highlighting the TV icon.

  3. Tap TV Audio-Output Type.
    Nintendo Wii U TV menu highlighting the tv audio output type icon.

  4. Select an audio-output type for the TV.
    Nintendo Wii U TV audio menu highlighting available audio output options.

    • Tap Sample to preview the sound-output from your TV.
    • If Surround is selected and you have installed the latest system update, you will need to select Audio Test and Yes, I can hear them when you hear the sample.
    • If you do not hear the sample, select No, I can't hear them and read the on-screen information.

Try a different cable if one is available.

  • If the issue persists, the Wii U console and the cable will need to come in for repair.
  1. Unplug any headphones that may be connected to the Wii U GamePad.
  2. Using the slider control on the top of the GamePad, adjust the volume to its highest setting.
  3. Ensure nothing is covering the Wii U GamePad speakers.
  4. Check to see if the GamePad sound is working.
  1. Using the slider control on the top of the GamePad, adjust the volume to its highest setting.
  2. Securely connect your headphones to the GamePad's headphones jack. Ensure the cable is fully pushed in.
  3. Test the sound to see if the headphones are now working.
  4. If the sound continues to not work from the headphones then try another pair of headphones:
    • If a second pair of headphones works then the issue is likely the original set of headphones. They may need further troubleshooting or replacement.
    • If a second pair of headphones also does not work then the issue might be that the GamePad is defective.
  1. Turn the volume on the Wii U GamePad to its lowest setting and restart the system.
  2. Once the system starts back up, slowly turn the volume on the Wii U GamePad back up to its highest setting.
  • If the step above didn't fix the issue, proceed to the next step.
  1. From the Wii U Menu, tap System Settings.
  2. Using the Left Stick scroll to the Wii U GamePad icon and press the A Button.
    Nintendo Wii U system settings menu highlighting the Wii U gamepad icon.
  3. Scroll down and tap Select GamePad Audio-Output Type.
    Nintendo Wii U gamepad menu highlighting the select gamepad audio output type button.
  4. Tap the desired audio-output type based on your setup.
  5. When you are finished, tap OK.
  1. Unplug any headphones that may be connected to the Wii U GamePad.
  2. Using the slider control on the top of the GamePad, adjust the volume to its highest setting.
  3. Ensure nothing is covering the Wii U GamePad speakers.
  4. Check to see if the GamePad sound is working.
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