How to Fix Sound Issues on Heyday Wireless Earbuds

Introduction

If you're having problems with cracks, pops, distortion or other sound issues with your Heyday wireless earbuds, this guide will walk you through the basic steps to solve these kind of issues.
Before You Begin:
  • Have your Headset available.
  • Be near the device you've connect to.
Heyday Earbuds

1 Adjust Volume

Often times, if the sound coming from your device is too loud or too soft, your Wireless Earbuds can 'drop out' and not sound good. Adjusting the volume for the device you're listening to is a good first step.

Volume Up
Control remote with Volume Up highlighted.Use the Volume Up button to increase the volume.
This can help if the sound is too soft, or drops out at points.
Volume Down
Controls with Volume Down key highlighted.Use the Volume Down button to decrease the volume.
This can help if the sound is too loud, is distorted, or cuts out at points.

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If you're having problems with cracks, pops, distortion or other sound issues with your Heyday wireless earbuds, this guide will walk you through the basic steps to solve these kind of issues.
Before You Begin:
  • Have your Headset available.
  • Be near the device you've connect to.
Heyday Earbuds

Often times, if the sound coming from your device is too loud or too soft, your Wireless Earbuds can 'drop out' and not sound good. Adjusting the volume for the device you're listening to is a good first step.

Volume Up
Control remote with Volume Up highlighted.Use the Volume Up button to increase the volume.
This can help if the sound is too soft, or drops out at points.
Volume Down
Controls with Volume Down key highlighted.Use the Volume Down button to decrease the volume.
This can help if the sound is too loud, is distorted, or cuts out at points.
  1. Open the USB port on the side of the controls on the right earbud.
    USB Charging port open
  2. Connect your headset to your computer or USB adapter.
  3. The Indicator light will go out when your headset is done charging.
    Diagram of controller with indicator light highlighted.

Your headset will take about one to two hours to charge.

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

  1. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
    You should hear descending tones in the headset.
  2. Wait 10 seconds.
  3. Push the phone button for one to two seconds to power the headset back on.

To continue, we need to know what Operating System your computer or mobile device has.

For Computers

There are 2 main Operating Systems for personal computers currently available, Windows and macOS.

Windows
Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony.Windows 10
macOS
Apple is the only company that makes macOS computers.macOS Mojave

For Mobile Devices

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. Disconnect your headset from the charging cable, if it was connected.
  2. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
  3. The Indicator Light will glow white.
    Diagram of controller with indicator light highlighted.

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

  1. Select the Start menu, then select Settings.
    Windows 10 Start Menu
    Windows 10 Settings
  2. Select Devices.
    Devices Settings
  3. Select Bluetooth & other devices on the left, and make sure Bluetooth is switched On on the right.
    Devices settings with Bluetooth and other devices and Bluetooth switch highlighted.

    If you do not see Bluetooth on this screen, your computer does not have a Bluetooth antenna and will not be able to communicate with your Bluetooth speaker or headset.

  4. Select Add Bluetooth or other device.
    Devices settings with Add device highlighted.
  5. Select Bluetooth.
    Add a device with Bluetooth highlighted.
  6. Select your Heyday device.
    Add a device with Heyday device highlighted.
  7. Select Done.
    Add a device with Done highlighted.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
  1. Disconnect your headset from the charging cable, if it was connected.
  2. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
  3. The Indicator Light will glow white.
    Diagram of controller with indicator light highlighted.

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

  1. Select the Apple menu, then select System Preferences.
    macOS Apple Menu with System Preferences highlighted.
  2. Select Bluetooth.
    Bluetooth
  3. Ensure that it says Bluetooth: On. Turn it on with the button if it isn't.
    Turn Bluetooth on highlighted.
  4. Your computer will search for any Bluetooth devices in range.
  5. Once your device is located, click Pair.
    Pair button highlighted.
  6. Once the pairing process is complete, your Mac will automatically connect to the device whenever it is in range.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Disconnect your headset from the charging cable, if it was connected.
  2. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
  3. The Indicator Light will glow white.
    Diagram of controller with indicator light highlighted.

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
  1. Open Settings, and select Connected devices.
    Android Settings
    Android settings with Connected devices highlighted.
  2. Make sure the Bluetooth feature is enabled by flipping the On / Off switch to the On position then wait for the Bluetooth device to show up in the list.
    Connected devices settings with bluetooth switch highlighted.
  3. Tap on the Bluetooth device in the list to pair with it.
    Bluetooth settings with Heyday entry highlighted.
  4. Your Heyday device will now show as connected.
    Connected Heyday device.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. Disconnect your headset from the charging cable, if it was connected.
  2. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
  3. The Indicator Light will glow white.
    Diagram of controller with indicator light highlighted.

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings, and select Bluetooth.
    iOS Settings.
    iOS Bluetooth
  2. Make sure that the Bluetooth feature is enabled by flipping the On / Off switch to the green position then wait for the Bluetooth device to show up in the list.
    Turning on Bluetooth.
  3. Tap on the Bluetooth device in the list to pair with it.
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