How to Fix Sound Issues on an Apple TV

Introduction

This guide will walk you through troubleshooting audio problems you may have with your Apple TV.

Apple TV.

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This guide will walk you through troubleshooting audio problems you may have with your Apple TV.

Apple TV.

Use your TV's remote to make sure that your TV input channel or source is set to the correct HDMI port.
Selecting input source on TV.

Your Apple TV does not have a power button. There are three methods for restarting it.

Restart by using settings

  1. Select Settings.
    Apple TV home screen.
  2. Select System.
  3. Select Restart.
    System settings with restart highlighted.

Restart using a remote

  1. Hold down the TV and Menu buttons.
    Siri remote with menu and TV buttons highlighted.
  2. Let go when the light on your device flashes.

Restart using the power cable

  1. Unplug the power from the Apple TV.
  2. Wait 10 seconds.
  3. Plug the power back in to the Apple TV.
  1. Make sure the HDMI cable is plugged firmly into the back of your Apple TV, and the television. It's best to disconnect, then reconnect the cable to be sure it's connected properly.
    HDMI cable being connected to the Apple TV and the rear of a television. Illustration.

    On Apple TV 4K, make sure that you’re using an HDMI 2.0 or later cable. Or, if you use a receiver or HDMI switchbox, use an HDMI cable to plug your Apple TV directly into your receiver or switchbox. If you’re connecting a Apple TV 4K to a receiver, make sure that it also supports HDMI 2.0 or later. Then use a second HDMI cable to connect the receiver or switchbox to your television.

  1. Push and hold the Menu button to return to your Apple TV home screen.
    Apple TV remote control highlighting the menu button. Apple TV remote control highlighting the menu button.
     
  2. Select Settings > Audio & Video.
    Apple TV Settings menu, highlighting the Audio and Video option.
  3. Set Dolby Digital to Off.
    Apple TV Audio and Video menu, highlighting the Dolby Digital option.
  1. Push and hold the Menu button to return to your Apple TV home screen.
    Apple TV remote control, highlighting the menu button. Apple TV remote control, highlighting the menu button.
  2. Select Settings > Audio & Video.
    Apple TV Settings menu, highlighting the Audio and Video option.
  3. Set Audio Output to 16-bit.
    Apple TV Audio and Video menu, highlighting the Audio Output option.
  1. Make sure the HDMI cable is plugged firmly into the back of your Apple TV, and the television. It's best to disconnect, then reconnect the cable to be sure it's connected properly.
    HDMI cable being connected to the Apple TV and the rear of a television. Illustration.

    On Apple TV 4K, make sure that you’re using an HDMI 2.0 or later cable. Or, if you use a receiver or HDMI switchbox, use an HDMI cable to plug your Apple TV directly into your receiver or switchbox. If you’re connecting a Apple TV 4K to a receiver, make sure that it also supports HDMI 2.0 or later. Then use a second HDMI cable to connect the receiver or switchbox to your television.

Your Apple TV does not have a power button. There are three methods for restarting it.

Restart by using settings

  1. Select Settings.
    Apple TV home screen.
  2. Select System.
  3. Select Restart.
    System settings with restart highlighted.

Restart using a remote

  1. Hold down the TV and Menu buttons.
    Siri remote with menu and TV buttons highlighted.
  2. Let go when the light on your device flashes.

Restart using the power cable

  1. Unplug the power from the Apple TV.
  2. Wait 10 seconds.
  3. Plug the power back in to the Apple TV.
  1. Push and hold the Menu button to return to your Apple TV home screen.
    Apple TV remote control highlighting the menu button. Apple TV remote control highlighting the menu button.
     
  2. Select Settings > Audio & Video.
    Apple TV Settings menu, highlighting the Audio and Video option.
  3. Set Dolby Digital to Off.
    Apple TV Audio and Video menu, highlighting the Dolby Digital option.
  1. Push and hold the Menu button to return to your Apple TV home screen.
    Apple TV remote control, highlighting the menu button. Apple TV remote control, highlighting the menu button.
  2. Select Settings > Audio & Video.
    Apple TV Settings menu, highlighting the Audio and Video option.
  3. Set Audio Output to 16-bit.
    Apple TV Audio and Video menu, highlighting the Audio Output option.
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