How to Fix Sound Issues on a Sony BDP-S3700 BluRay

Introduction

Sound issues can be quite frustrating, but many of them have easy solutions.

This guide will walk you through the basic steps to resolve problems with the sound on your Sony BDP-S3700 Blu-Ray player.

Sony BDP-S3700.

? What sound issues are you having?

  1. No sound
  2. Volume too soft or loud
  3. Static
  4. Audio and video not synced up

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Sound issues can be quite frustrating, but many of them have easy solutions.

This guide will walk you through the basic steps to resolve problems with the sound on your Sony BDP-S3700 Blu-Ray player.

Sony BDP-S3700.

  1. Press the Muting button on the remote. Make sure no messages appear on your screen indicating the audio is muted.
    Remote with Muting button highlighted.

Make sure the sound on your TV isn't muted.

  1. Push the Mute button on your TV remote. A display on screen should show if the TV is now muted, or not. You want to be sure the TV is not muted.
    Mute button on TV remote.

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume and mute on that device, as well.

Check Your Volume Levels

  1. On your TV remote, use the Volume Up/Down buttons.
    Volume controls on TV remote.
  2. Most TVs will show you the volume level on the screen.
    Volume levels

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well.

If none of these work your app may have its own volume settings. Navigate to those settings, like the Youtube volume bar, and make sure they aren't muted.
Try using a different streaming service, a different show on the same streaming service, or a different disk.
  1. Push the Power button on your remote.
    Remote with power button highlighted.
  2. Wait 10 seconds.
  3. Push the power button again to turn your Blu-Ray player back on.
  1. Turn it off by pressing the Power button on the unit itself or on the remote.
    Power Symbol.
  2. Then unplug it from the power outlet.
    Power cable being unplugged from power outlet.
  3. Wait for 10 seconds.
  4. Plug it back in then turn the TV back on from the Power button.
    Power Symbol.

On your TV remote, use the Volume Up/Down buttons.
Volume controls on TV remote.

If you are using a separate home theater, surround sound, or sound bar with your television, be sure to check the volume levels and settings on that device as well. 

 

Try using a different streaming service, a different show on the same streaming service, or a different disk.
  1. Push the Power button on your remote.
    Remote with power button highlighted.
  2. Wait 10 seconds.
  3. Push the power button again to turn your Blu-Ray player back on.
  1. Turn it off by pressing the Power button on the unit itself or on the remote.
    Power Symbol.
  2. Then unplug it from the power outlet.
    Power cable being unplugged from power outlet.
  3. Wait for 10 seconds.
  4. Plug it back in then turn the TV back on from the Power button.
    Power Symbol.
Try using a different streaming service, a different show on the same streaming service, or a different disk.
  1. Make sure the HDMI cable from your Blu-Ray player to your television is connected properly.
    Connecting the HDMI cable to TV and Blu-Ray player. Diagram.
  2. Make sure the power cable from your Blu-Ray player is connected to the wall or your power protection device.
    Connecting the power cable to the Blu-Ray player. Diagram.
  1. Push the Power button on your remote.
    Remote with power button highlighted.
  2. Wait 10 seconds.
  3. Push the power button again to turn your Blu-Ray player back on.
  1. Turn it off by pressing the Power button on the unit itself or on the remote.
    Power Symbol.
  2. Then unplug it from the power outlet.
    Power cable being unplugged from power outlet.
  3. Wait for 10 seconds.
  4. Plug it back in then turn the TV back on from the Power button.
    Power Symbol.
Try using a different streaming service, a different show on the same streaming service, or a different disk.
  1. Push the Power button on your remote.
    Remote with power button highlighted.
  2. Wait 10 seconds.
  3. Push the power button again to turn your Blu-Ray player back on.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept