How to Fix Software Update Issues on a TCL Smart TV
During the initial setup process, your TCL Smart TV automatically downloads and installs the latest software. During this process, you may experience the error message “Cannot connect to Roku” with error code 011. This indicates the software update has failed because your TV is unable to connect to the Software Update Server. This guide will provide some troubleshooting steps that may resolve this issue.
1 Resolve Software Update Issues
To resolve software update issues:
- Wait for a few minutes and select Try updating again.
- Go to support.tclusa.com or support.roku.com and check to see if there are any alerts indicating that the service is currently experiencing problems.
- If you see an alert related to the software update service, check back later to see if the issue has been resolved. Otherwise, try troubleshooting further.