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How to Fix Software Update Issues on a Sony Smart TV

Authored by:
Support.com Tech Pro Team
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1 Resolve Update Issues

It can be very frustrating when your Smart Television won't update properly.

This guide will take you through the steps to resolve this issue.

Sony and Android TV.

2 Power Reset

  1. Unplug the power cable from the wall.
    Power cable being unplugged from power outlet.
  2. Wait for 60 seconds.
  3. Plug the power cable back in.

3 Update

  1. Push the Home button on your remote.
    Remote inset with Home button highlighted.
  2. Select Settings.
    Android Settings.
  3. Select About.
    Android TV Settings menu with About highlighted.
  4. Select System update.
    About menu with System update highlighted.
  5. Here you'll be shown if your Android TV system is up to date, and when it was last checked. Select Check for update if you wish to verify.
    Update screen with Check for update highlighted.

? Did your Android TV system update properly?

  1. Yes
  2. No

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It can be very frustrating when your Smart Television won't update properly.

This guide will take you through the steps to resolve this issue.

Sony and Android TV.

  1. Unplug the power cable from the wall.
    Power cable being unplugged from power outlet.
  2. Wait for 60 seconds.
  3. Plug the power cable back in.
  1. Push the Home button on your remote.
    Remote inset with Home button highlighted.
  2. Select Settings.
    Android Settings.
  3. Select About.
    Android TV Settings menu with About highlighted.
  4. Select System update.
    About menu with System update highlighted.
  5. Here you'll be shown if your Android TV system is up to date, and when it was last checked. Select Check for update if you wish to verify.
    Update screen with Check for update highlighted.
  1. Push the Home button on your remote.
    Remote inset with Home button highlighted.
  2. Select Settings.
    Android Settings.
  3. Select Network.
    Settings screen with Network highlighted.
  4. Make sure your TV shows as connected.

This will remove any and all customizations from your Smart TV, and require it to be re-setup, re-customized, and reconnected to the Internet.

  1. Push the Home button on your remote.
    Remote inset with Home button highlighted.
  2. Select Settings.
    Android Settings.
  3. Select Storage & reset.
    Settings with Storage and reset highlighted.
  4. Select Factory data reset.
    Storage and reset settings with Factory data reset highlighted.
  5. Select Factory data reset.
    Factory data reset prompt with Factory data reset highlighted.
  6. Select Erase everything.
    Factory data reset prompt with Erase everything highlighted.
  7. Your TV should begin the factory reset process. Once it has completed, it should behave as if it was just taken out of the box and powered up for the first time.

Our next step is to setup your Smart TV again.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.