Need help?

Chat with a Tech Pro about services & pricing.

Special Offer: All students, parents, & educators get 50% off tech support for the entire school year. Select the Support - Annual plan and enter code “EdTech50” during checkout.

How to Fix Samsung Fitness Tracker Not Tracking

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Your Samsung fitness tracker is supposed to record various things like steps, calories, and time. When it fails to do that, it feels like there's no point having the tracker. Don't worry. This guide will walk you through fixing any issues you have with your fitness tracker not recording your steps.
Samsung Gear Fit2

How to Fix the Issue

While you can correct your fitness tracker not tracking your steps by calibrating, not all fitness trackers offer this option. Some brands like Samsung will require you restart or reset the tracker. 

1 Tips to Improve a Fitness Tracker's Accuracy

  • Use your non-dominant arm for your fitness tracker. It moves less than your dominant arm and is statistically less likely to cause damage to your tracker.
  • Wear your tracker against your skin, not over clothing.
  • Fitness trackers are not as accurate as chest straps. Unless the readings you're receiving are very inaccurate there should be nothing to worry about.
  • Keep your tracker charged. Low battery power could cause inaccurate readings.

2 Restart Your Samsung Gear Fit 2

  1. Push and hold the Power button for a few seconds.
    Diagram of watch showing location of power button
  2. Tap Power off on the screen.
  3. Wait 10 seconds.
  4. Press and hold the Power button till the screen turns back on.

3 Factory Reset Your Samsung Gear Fit 2

You will lose all your settings, customizations, preferences, and files on your Samsung Gear watch.

    1. Push the Home key.
      diagram of watch indicating the touchscreen, back and home keys
    2. Choose Settings.
      diagram of watch with settings icon highlighted
    3. Choose Gear info.
    4. Choose Reset Gear.
    5. Choose Factory reset.
    6. After resetting your device, test to make sure everything is okay.

If your device is still not working

 Please contact the product manufacturer for further assistance.

We're here to help!

chat
Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Your Samsung fitness tracker is supposed to record various things like steps, calories, and time. When it fails to do that, it feels like there's no point having the tracker. Don't worry. This guide will walk you through fixing any issues you have with your fitness tracker not recording your steps.
Samsung Gear Fit2

How to Fix the Issue

While you can correct your fitness tracker not tracking your steps by calibrating, not all fitness trackers offer this option. Some brands like Samsung will require you restart or reset the tracker. 

  • Use your non-dominant arm for your fitness tracker. It moves less than your dominant arm and is statistically less likely to cause damage to your tracker.
  • Wear your tracker against your skin, not over clothing.
  • Fitness trackers are not as accurate as chest straps. Unless the readings you're receiving are very inaccurate there should be nothing to worry about.
  • Keep your tracker charged. Low battery power could cause inaccurate readings.
  1. Push and hold the Power button for a few seconds.
    Diagram of watch showing location of power button
  2. Tap Power off on the screen.
  3. Wait 10 seconds.
  4. Press and hold the Power button till the screen turns back on.

You will lose all your settings, customizations, preferences, and files on your Samsung Gear watch.

    1. Push the Home key.
      diagram of watch indicating the touchscreen, back and home keys
    2. Choose Settings.
      diagram of watch with settings icon highlighted
    3. Choose Gear info.
    4. Choose Reset Gear.
    5. Choose Factory reset.
    6. After resetting your device, test to make sure everything is okay.

If your device is still not working