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How to Fix PlayStation 4 Not Starting After Update

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

In this guide, we'll be looking at a rare problem where your PlayStation 4 doesn't start after updating. You could be ready to go online and hunt the latest monster only to find your PS4 won't start or maybe the update finished and your console just didn't restart. Unfortunately this issue means your operating system has corrupted and you'll need to restore it.
PS4 logo

1 Boot the PS4 into Safe Mode

Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.

  1. Connect the DualShock 4 controller with the USB cable and press the PS button on the controller.
  2. Turn off the PlayStation 4. The power indicator will blink for a few moments before turning off.
  3. Once the PlayStation 4 is off, press and hold the power button on the console.
  4. Release the power button only after you've heard two beeps: one when you first press, and another seven seconds later.
    Power button.
  5. If successful, the system will boot to Safe Mode. Try again if you didn't get it the first time.
    PS4 Safe Mode.

2 Re-Initialize Your PS4

Initializing your PlayStation 4 restores it to it's default settings and deletes the saved data on your console and all users from the system.

Choosing to initialize your PS4 will clear the hard drive of data, including downloaded games, saved game data, and anything else you’ve added to the console since buying it. However, if you are a member of PlayStation Plus your game saves and trophies will not be touched as they are saved to the PlayStation Network. Initializing your PS4 only affects the physical hard drive.

  1. Since you are already in Safe Mode, scroll down and select Initialize PS4.
    Safe Mode menu with Initialize highlighted.
  2. Follow the on-screen instructions.

If after initializing your PS4 you still cannot get it to work:

Please contact the product manufacturer for further assistance.

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In this guide, we'll be looking at a rare problem where your PlayStation 4 doesn't start after updating. You could be ready to go online and hunt the latest monster only to find your PS4 won't start or maybe the update finished and your console just didn't restart. Unfortunately this issue means your operating system has corrupted and you'll need to restore it.
PS4 logo

Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.

  1. Connect the DualShock 4 controller with the USB cable and press the PS button on the controller.
  2. Turn off the PlayStation 4. The power indicator will blink for a few moments before turning off.
  3. Once the PlayStation 4 is off, press and hold the power button on the console.
  4. Release the power button only after you've heard two beeps: one when you first press, and another seven seconds later.
    Power button.
  5. If successful, the system will boot to Safe Mode. Try again if you didn't get it the first time.
    PS4 Safe Mode.

Initializing your PlayStation 4 restores it to it's default settings and deletes the saved data on your console and all users from the system.

Choosing to initialize your PS4 will clear the hard drive of data, including downloaded games, saved game data, and anything else you’ve added to the console since buying it. However, if you are a member of PlayStation Plus your game saves and trophies will not be touched as they are saved to the PlayStation Network. Initializing your PS4 only affects the physical hard drive.

  1. Since you are already in Safe Mode, scroll down and select Initialize PS4.
    Safe Mode menu with Initialize highlighted.
  2. Follow the on-screen instructions.

If after initializing your PS4 you still cannot get it to work: