How to Fix Performance Issues on a Chromebook

Introduction

Problems with the performance of your Chromebook can be very frustrating. This guide will take you through the steps to help resolve these problems.

picture of a Chromebook

1 Restart

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.

2 Clear Cache

  1. Select your profile picture in the lower-right corner.
    Screenshot of the chromebook user menu
  2. Select Settings.
    Screenshot of the user menu with settings highlighted in the bottom left corner
  3. Scroll to the very bottom and select Advanced.
    Screenshot of the bottom of settings with advanced highlighted
  4. Continue to scroll down and select Clear browsing data.
    screenshot of settings with clear browsing data highlighted
  5. Select Advanced at the top.
    screenshot of clear browsing data with advanced tab highlighted
  6. For Time range, select All time.
    screenshot of clear browsing data with time range highlighted
  7. Scroll down, and make sure there is a check mark for Hosted app data. Then select Clear data.
    screenshot of clear browsing data with hosted app data and clear data button highlighted

3 Update

Your Chromebook automatically checks for updates on startup. This step will walk you through checking manually.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User menu.
  2. Select Settings.
    User menu with settings highlighted.
  3. Select the Menu in the top-left.
    Top left corner of the settings screen with the menu icon highlighted.
  4. Select About Chrome OS or About Chromium OS on the bottom left of the menu.
    Settings submenu with the about option highlighted at the bottom.
  5. Select Check For Updates.
    About screen with check for updates highlighted.
  6. If your device is up-to-date, it will show that here.
    About screen with the up to date message highlighted.
  7. If there is an update pending, you will be asked to reboot. Choose to reboot, and your device will reboot and update on its own.

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Problems with the performance of your Chromebook can be very frustrating. This guide will take you through the steps to help resolve these problems.

picture of a Chromebook

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.
  1. Select your profile picture in the lower-right corner.
    Screenshot of the chromebook user menu
  2. Select Settings.
    Screenshot of the user menu with settings highlighted in the bottom left corner
  3. Scroll to the very bottom and select Advanced.
    Screenshot of the bottom of settings with advanced highlighted
  4. Continue to scroll down and select Clear browsing data.
    screenshot of settings with clear browsing data highlighted
  5. Select Advanced at the top.
    screenshot of clear browsing data with advanced tab highlighted
  6. For Time range, select All time.
    screenshot of clear browsing data with time range highlighted
  7. Scroll down, and make sure there is a check mark for Hosted app data. Then select Clear data.
    screenshot of clear browsing data with hosted app data and clear data button highlighted

Your Chromebook automatically checks for updates on startup. This step will walk you through checking manually.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User menu.
  2. Select Settings.
    User menu with settings highlighted.
  3. Select the Menu in the top-left.
    Top left corner of the settings screen with the menu icon highlighted.
  4. Select About Chrome OS or About Chromium OS on the bottom left of the menu.
    Settings submenu with the about option highlighted at the bottom.
  5. Select Check For Updates.
    About screen with check for updates highlighted.
  6. If your device is up-to-date, it will show that here.
    About screen with the up to date message highlighted.
  7. If there is an update pending, you will be asked to reboot. Choose to reboot, and your device will reboot and update on its own.
  1. Open Google Chrome.
    Google Chrome icon
  2. Select the Menu icon in the top-right corner.
    Screenshot of the menu icon of Chrome
  3. Select More tools > Extensions.
    screenshot of the Chrome menu with more tools then extensions highlighted
  4. Look through the extensions listed, make sure you recognize and use them. If you see any you do not use or want, select the Trash Can to remove it.
    Screenshot of Chrome extensions with the trash can icon highlighted
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