How to Fix No Video Signal on a TCL Smart TV

Introduction

TCL Roku TV

The TCL Roku TV is a smart TV with a simple, intuitive interface and built-in ability to watch live TV with an antenna, access connected devices like a cable set-top box or game console, and stream content over the internet through different streaming channels (more popularly referred to as apps) that can be added via the Roku Channel Store.

If you're having issues while watching TV, this guide will provide some solutions that may help.

1 Check Status Light

Status light indicator highlighted on front of TV.

  1. The status light indicator is located below the TCL brand on the front of the TV and behaves the following way:
    • If the TV is off or in stand-by mode the light should be solid white.
    • If the TV is on it should be either off or blinking.
  2. Point the remote towards the TV and press any button.
    • If the light blinks every time your press the remote button, then the remote and TV are communicating.
    • If the light doesn't blink, then you may need to check the power to the TV or troubleshoot the remote.

? Is the issue resolved?

  1. Yes
  2. No, let's check the power to the TV
  3. No, let's troubleshoot the remote

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

TCL Roku TV

The TCL Roku TV is a smart TV with a simple, intuitive interface and built-in ability to watch live TV with an antenna, access connected devices like a cable set-top box or game console, and stream content over the internet through different streaming channels (more popularly referred to as apps) that can be added via the Roku Channel Store.

If you're having issues while watching TV, this guide will provide some solutions that may help.

Status light indicator highlighted on front of TV.

  1. The status light indicator is located below the TCL brand on the front of the TV and behaves the following way:
    • If the TV is off or in stand-by mode the light should be solid white.
    • If the TV is on it should be either off or blinking.
  2. Point the remote towards the TV and press any button.
    • If the light blinks every time your press the remote button, then the remote and TV are communicating.
    • If the light doesn't blink, then you may need to check the power to the TV or troubleshoot the remote.
  1. Make sure the TV is plugged into a working power outlet. Bypass any power strips for troubleshooting purposes.
    Power cable plugged into power outlet.
  2. Press the power button on the unit itself or on the remote to turn it on.
    Power symbol.
  1. Make sure that the coaxial cable is firmly attached at the back of the TV and that there are no broken wires.
    Coaxial cable and TV connector on rear highlighted.
  2. If the TV is connected to a cable or satellite box, ensure that the box is turned on and the cables are firmly connected from the box to the TV, and to the wall or outside source. Try changing the cables, if necessary.
    Wall coaxial connector, cable box and TV connection diagram.
  1. Press the Home button on your Roku TV remote.
  2. Scroll up or down and select Settings.
    Roku TV menu with Settings option highlighted.
  3. Press the right arrow button and select System.
    Roku TV menu with System option highlighted.
  4. Press the right arrow button and select Power.
  5. Press the right arrow button and select System Restart.
    Roku TV menu with Restart option highlighted.
  6. Press the right arrow button and select Restart.
  7. Press the OK button to confirm.

To restart your device via power cycle:

  1. If your device has buttons or a remote control, press the power button to turn it off.
    Power symbol.

  2. Unplug it from the power outlet and wait for 10 seconds.
    Power cable unplugged from power outlet.

  3. Plug it back into the power outlet, then turn it back on from the power button if it has on.

A factory reset returns the TV to its original, "out of the box" state. Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. Once completed, you must repeat the guided setup, reconnect to the Internet, linking your Roku account, and reloading streaming channels. If applicable, you must also repeat the antenna TV setup (channel scan) and input configuration.

To factory reset your Roku device:

  1. Select the Home button on your remote to open the main screen.
    Home.
  2. Scroll down and select Settings.
    Roku TV menu with the settings option highlighted.
  3. Press the right arrow button, scroll and select System.
    Roku TV menu with the system option highlighted.
  4. Press the right arrow button, scroll and select Advanced system settings.
    Roku TV menu with the advanced system settings option highlighted.
  5. Press the right arrow button, scroll and select Factory reset.
    Roku TV menu with the factory reset option highlighted.
  6. Press the right arrow button, scroll and select Factory reset everything.
    Roku TV menu with the factory reset everything option highlighted, and a an instruction to enter a code for confirmation.
  7. In order to proceed with the full factory reset, enter the code listed on the screen and select OK. A different code is generated each time a factory reset is initiated.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept