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How to Fix No Picture on an Element Smart TV

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

If you're having issues where you are not getting any video, this guide will provide some solutions that may help.

You could potentially see one of two screens:

Element Smart TV with a blank screen.
or

Element TV with no signal.

? Are you getting a blank screen, or a no signal screen?

  1. No signal
  2. Blank screen

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If you're having issues where you are not getting any video, this guide will provide some solutions that may help.

You could potentially see one of two screens:

Element Smart TV with a blank screen.
or

Element TV with no signal.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. There may be up to 2 status indicators on your TV. 
    TV with status indicators.
  2. If the lights are not on, push the Power button on the remote.
    Rote with Power Button Indicated.  Illustration

Sometimes, it's not a problem with your TV, but rather with the device sending pictures and sounds to your TV.

  • Try testing another device, first. For example, if you're watching cable, try switching to DVD or Blu-Ray, and play something there. If that works, it's most likely not a problem with your TV, but rather the device that's sending the programming your TV is showing.
  • Try turning your cable, DVD, or Blu-Ray player off, waiting a few moments, then turning it back on, and try again.
  • If one device works fine (say, your DVD or Blu-Ray player), but another does not (say, your cable box), it would be best to contact the provider of the device that isn't working.

Since the status lights are still not turning on, there could be a power issue to the TV or an issue with the remote.
  1. Push the POWER button on the TV.
    TV with power button indicated. Illustration

If your remote is unresponsive or responding intermittently, try the following:
  1. Open the battery cover and remove the batteries.
  2. Insert the batteries observing the proper orientation as indicated in the battery compartment.
    Battery being inserted into Roku remote.
  3. If there is no improvement after reseating the batteries, try replacing them.
  1. Make sure the TV is plugged into a working power outlet. Bypass any power strips for troubleshooting purposes.
    Power cable plugged into power outlet.
  2. Press the power button on the unit itself or on the remote to turn it on.
    Power symbol.