How to Fix Network Issues with a Chromecast

Introduction

When you're trying to stream to your Chromecast and the playback keeps pausing, it can often be a sign that the Wi-Fi connection to your Chromecast is having some problems.

This guide will help solve problems related to slow Wi-Fi performance you may be having with your Chromecast.

Google Chromecast.

1 Range Check

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

? Is the device within a reasonable distance of the router?

  1. Yes
  2. No

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When you're trying to stream to your Chromecast and the playback keeps pausing, it can often be a sign that the Wi-Fi connection to your Chromecast is having some problems.

This guide will help solve problems related to slow Wi-Fi performance you may be having with your Chromecast.

Google Chromecast.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Method 1: Restart with the power cable

  1. Disconnect the power from your Chromecast.
  2. Wait 10 seconds.
  3. Plug the Chromecast back in.

Method 2: Restart with the app

  1. Open the Google Home app.
    Google Home.
  2. Select the Menu in the top-left corner.
    Google Home with Menu highlighted.
  3. Select Devices.
    Google Home menu with Devices highlighted.
  4. Select the Options menu for your device.
    Devices list with Option menu for device highlighted.
  5. Select Reboot.
    Device Options menu with Reboot highlighted.
  6. Select OK.
    Reboot dialog with OK highlighted.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
Try casting your screen from your phone, your browser from your computer, or streaming a movie again from your favorite app.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement

A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.

Bad Placement

A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.

Since this appears to be a range issue that can be resolved by putting the router in closer proximity to the device's intended use area, we recommend moving the router to a more centralized location.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
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