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How to Fix Missing Featured Apps on a Sony Smart TV

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Support.com Tech Pro Team
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Introduction

Your Sony Android TV has a number of default apps that come pre-installed out of the box. Sometimes, they may stop working, or may go missing altogether.

This guide will walk you through reinstalling the Android TV Launcher, which may restore missing or problematic apps. If this does not work, your TV will need to be reset to factory settings.

Sony and Android TV.

1 Uninstall Android TV Launcher

  1. Push the Home button on your remote.
    Remote inset with Home button highlighted.
  2. Select Settings.
    Android Settings.
  3. Select Apps.
    Settings menu with Apps highlighted.
  4. Select the Android TV Launcher app from the list.
  5. Select Uninstall to remove the app.
    App menu with Uninstall highlighted.

? Did this resolve the problem?

  1. Yes
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Your Sony Android TV has a number of default apps that come pre-installed out of the box. Sometimes, they may stop working, or may go missing altogether.

This guide will walk you through reinstalling the Android TV Launcher, which may restore missing or problematic apps. If this does not work, your TV will need to be reset to factory settings.

Sony and Android TV.

  1. Push the Home button on your remote.
    Remote inset with Home button highlighted.
  2. Select Settings.
    Android Settings.
  3. Select Apps.
    Settings menu with Apps highlighted.
  4. Select the Android TV Launcher app from the list.
  5. Select Uninstall to remove the app.
    App menu with Uninstall highlighted.

This will remove any and all customizations from your Smart TV, and require it to be re-setup, re-customized, and reconnected to the Internet.

  1. Push the Home button on your remote.
    Remote inset with Home button highlighted.
  2. Select Settings.
    Android Settings.
  3. Select Storage & reset.
    Settings with Storage and reset highlighted.
  4. Select Factory data reset.
    Storage and reset settings with Factory data reset highlighted.
  5. Select Factory data reset.
    Factory data reset prompt with Factory data reset highlighted.
  6. Select Erase everything.
    Factory data reset prompt with Erase everything highlighted.
  7. Your TV should begin the factory reset process. Once it has completed, it should behave as if it was just taken out of the box and powered up for the first time.