How to Fix "Low Signal Strength" Error on Roku Ultra

Introduction

Low signal strength error on Roku.

Your Roku device provides you with access to stream video and music from the internet. For this to work, you need a good network connection from your router to the Roku device. When a poor connection exists, your Roku device will detect low signal strength and you may experience video playback issues.

This guide will provide some troubleshooting steps that may help resolve your issue.

1 Check Network Details

  1. Press the Home button on your Roku remote.
    Home button on Roku remote.
  2. This will bring up the Home screen.
    Roku home screen.
  3. Scroll up or down and highlight Settings.
    Settings option highlighted in Roku menu.
  4. Then go right to Network.
    Network option highlighted in Roku settings.
  5. Go right again to About.
    About option highlighted in Roku network settings.
  6. Here, you should see the network details such as:
    • Network name
    • Connection status
    • Connection type
    • IP address
    • MAC address
    • Download speed
    • Wireless channel
    • Signal strength (wireless only)

  7. If you're concerned with the quality of your Roku devices internet connection you may want to check the following details:
    • For a wireless connection:
      • Signal strength: A measure of the strength of the wireless signal from your router.
      • Internet download speed: A measure of the speed of your internet connection. The date of the connection check is also reported.
    • For a wired connection only the Internet download speed will appear.

  8. Excellent or Good results likely mean the connection is functioning without issue. However, a Fair or Poor connection can lead to playback issues or other unpredictable behavior.

? What signal strength does your Roku device have?

  1. Excellent or Good
  2. Fair or Poor

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Low signal strength error on Roku.

Your Roku device provides you with access to stream video and music from the internet. For this to work, you need a good network connection from your router to the Roku device. When a poor connection exists, your Roku device will detect low signal strength and you may experience video playback issues.

This guide will provide some troubleshooting steps that may help resolve your issue.

  1. Press the Home button on your Roku remote.
    Home button on Roku remote.
  2. This will bring up the Home screen.
    Roku home screen.
  3. Scroll up or down and highlight Settings.
    Settings option highlighted in Roku menu.
  4. Then go right to Network.
    Network option highlighted in Roku settings.
  5. Go right again to About.
    About option highlighted in Roku network settings.
  6. Here, you should see the network details such as:
    • Network name
    • Connection status
    • Connection type
    • IP address
    • MAC address
    • Download speed
    • Wireless channel
    • Signal strength (wireless only)

  7. If you're concerned with the quality of your Roku devices internet connection you may want to check the following details:
    • For a wireless connection:
      • Signal strength: A measure of the strength of the wireless signal from your router.
      • Internet download speed: A measure of the speed of your internet connection. The date of the connection check is also reported.
    • For a wired connection only the Internet download speed will appear.

  8. Excellent or Good results likely mean the connection is functioning without issue. However, a Fair or Poor connection can lead to playback issues or other unpredictable behavior.

Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This type of interference can be caused by the presence of:

  • Electromagnetic fields created by other electronic devices such as: Wi-Fi or Bluetooth capable devices, cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, or even garage door openers.
  • Structural materials in walls, floors, furnishings or other large objects. The potential for structural materials in your home to absorb wireless signal and cause signal loss or undesirable behavior is as follows:

    Interference Potential Type of Material
    Low Synthetic material, wood, glass
    Medium Brick, marble, water
    High Concrete, plaster
    Very High Metal

To reduce wireless signal interference caused by other electronic devices:

  1. Turn off temporarily any of the above devices and check if the issue persists.
  2. If it does, consider moving the affected device or any of the other devices further from the affected device.
  3. Alternately, if possible, you can select different wireless channels in the devices' configuration. Consult the devices' manufacturers documentation for details on how to make those changes.

To reduce wireless signal interference caused by other objects or structures:

  1. Move the affected device or any obstacles if possible and check if the issue persists.
  2. If the device is in a cabinet or closet, consider taking it out.

A busy network can affect connectivity. If other people or unattended devices on your network are streaming video or audio, downloading content, heavily using the internet while you are trying to use it at the same time, your device may have trouble establishing a connection, maintaining a stable connection or may just have slow network performance.

To reduce network usage you may want to turn off or disconnect from the network any devices that may be heavily using up the network.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement
A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.
Bad Placement
A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.
Your device may need to be relocated in closer proximity of the router to get a stronger wireless signal.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.
  1. Press the Home button on your Roku TV Remote.
    Home button on remote control.
  2. This will bring up the Home screen.
    Roku TV home screen.
  3. Go upwards or downwards with the remote to highlight Settings.
    Settings option highlighted on Roku TV screen.
  4. Then go to the right to highlight Network and press OK.
    Network option highlighted in Settings menu.
  5. Select Wired then go right and highlight Connect to a wired network then press OK.
    Wired setup option highlighted in Roku initial setup.
  6. Your wired connection will be set up automatically and ready to use.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept