How to Fix Keyboard Issues on a Windows 10 PC

Introduction

In This Guide
You'll Learn How To:
  • Troubleshoot issues you might encounter with your keyboard on your Windows 10 machine.
Before We Begin:
  • If using a wireless keyboard, new batteries may be needed.
  • Have compressed air nearby if keyboard cleaning is necessary.
Windows 10

? What kind of issue are you having with your keyboard?

  1. None of my keys work
  2. Some of my keys work

We're here to help!

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In This Guide
You'll Learn How To:
  • Troubleshoot issues you might encounter with your keyboard on your Windows 10 machine.
Before We Begin:
  • If using a wireless keyboard, new batteries may be needed.
  • Have compressed air nearby if keyboard cleaning is necessary.
Windows 10
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
To better assist you, please answer this question.

Let's make sure your keyboard is connected properly to your computer.

  1. Look for the USB port your keyboard is connected to. This may be on the back of your system.
  2. If it's connected unplug the keyboard and try another port.
    Unplugging the keyboard
  3. If you're using a wireless keyboard with a USB dongle or receiver remove it and try another port as well.
    Logitech USB receiver for a wireless keyboard
  4. If after using another port, the keyboard works, there may be an issue with that particular port.
  5. Consider buying a USB hub to avoid using that port.
    USB hub

Let's make sure your keyboard is connected properly to your computer.

  1. Look for the USB port your keyboard is connected to. This may be on the back of your system.
  2. If it's connected unplug the keyboard and try another port.
    Unplugging the keyboard
  3. If you're using a wireless keyboard with a USB dongle or receiver remove it and try another port as well.
    Logitech USB receiver for a wireless keyboard
  4. If after using another port, the keyboard works, there may be an issue with that particular port.
  5. Consider buying a USB hub to avoid using that port.
    USB hub

Most wireless keyboards come with batteries. Double-check that the batteries are not dead.

HP keyboard showing the batteries in the back

Replace them if needed.

Most wireless keyboards come with batteries. Double-check that the batteries are not dead.

HP keyboard showing the batteries in the back

Replace them if needed.

Some Bluetooth devices are configured to require a PIN or a passkey. If this is the case, check your Bluetooth device's documentation for the correct default PIN or passkey.

  1. Set the Bluetooth accessory in pairing/discovery mode.

    This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.

  2. Click the Start button.
    Windows 10 Start Menu
  3. Tap on Settings.
    Windows 10 Settings
  4. Then click on Devices.
    Devices Settings
  5. Select Bluetooth & other devices from the left-hand column and ensure the Bluetooth switch is in the On position to the right.
    Bluetooth & other devices and the Bluetooth toggle highlighted
  6. Click Add Bluetooth or other device.
    Add Bluetooth or other device highlighted
  7. Select Bluetooth from the list.
    Bluetooth highlighted
  8. Select the device you want to pair the system with.
    Bluetooth device highlighted
  9. If asked to enter or verify the passcode showing on the other device, do so.
    Bluetooth PIN highlighted
  10. Click on Done.
    Done highlighted
  11. After the pairing was successful the device will show the Paired status under its name.
    Paired device highlighted
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. Locate the power button on your computer. Hold it down until you hear the hard drive turn off and any lights go out.
    Power button on a laptop
  2. Turn the system back on.

Filter Keys

FilterKeys is an Accessibility option that you can use to control the keyboard repeat rate and ignore repeated keys.

With Filter Keys you can adjust settings to ignore keys that aren't held down for a certain amount of time, disable the repeat rate of key strokes, and ignore unintentional key strikes.

This could cause your computer to ignore key strokes and make it seem like your keyboard is broken.

Keyboards Need Cleaning Too

Is your keyboard looking a bit dusty? Have you dropped or spilled something on it? Keyboards need cleaning just like other pieces of technology. There may be something stuck or gumming up a few keys.

Sticky Keys

Sticky Keys is a Microsoft Windows accessibility feature that causes modifier keys (CTRL, ALT, SHIFT) to remain active, even after they have been pressed and released; making it easier to do keyboard shortcuts. For example, instead of having to press Ctrl+Alt+Del all at once a user could press Ctrl, then Alt, and then Del to perform the same function.

Sticky keys could cause a pop up on your screen asking if you want to enable or disable it. It can also cause your keyboard to briefly stop working correctly.

Number Lock

Keyboards often have dual-function number keys. If your Number Lock is on, you might be experiencing the wrong function when you press a key.

It is important to remove excess dust and debris from your computer and its peripherals periodically to ensure that proper operation and cooling of your machine can take place.

Make sure that the keyboard is free of dust, dirt, and foreign matter.
A dirty keyboard
Turn the keyboard upside down to allow for any foreign debris, such as hair, food particles, or dust, to fall out.
We recommend that you periodically use compressed air to blow dust out of the hard-to-clean crevices in the keyboard.
Compressed air being used to clean a keyboard
If you spill a drink or some other liquid on the keyboard, immediately turn the keyboard upside down to let the liquid drain out, and then remove as much liquid as possible. Wait until the keyboard is completely dry before you use it again.

  1. Select the Start menu.
    Windows 10 Start Menu
  2. Click Settings.
    Windows 10 Settings
  3. Select Ease of Access.
    Ease of Access Settings
  4. Click Keyboard and then ensure Filter Keys is toggled off.
    Keyboard menu and Filter Keys toggle
  1. Select the Start menu.
    Windows 10 start menu
  2. Search Turn On Easy Access Keys.
    Windows 10 search bar
  3. Select Turn On Easy Access Keys.
    Windows 10 search results for turn on easy access keys
  4. Make sure the check box next to Sticky Keys is empty.
    Windows 10 sticky keys toggle
  1. Check your keyboard. There may be a light on for Num Lock.
  2. Press the Num Lock key.
    A num lock key circled on the keyboard
  3. If you have a laptop you may need to hold down the Fn before tapping Num Lock.
    Keyboard showing the FN and num lock keys circled
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