How to Fix Issues with the Roku App

Introduction

Smart TVs often come with companion applications that add more functionality to your television. These apps can sometimes fail to work properly. This guide will walk you through repairing common issues with those applications.

? What issue are you encountering with your Roku app?

  1. App cannot connect
  2. Another issue

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Smart TVs often come with companion applications that add more functionality to your television. These apps can sometimes fail to work properly. This guide will walk you through repairing common issues with those applications.
  1. Turn off both your Bluetooth accessory and the device you are pairing it with.
  2. Leave them powered off for 10 seconds.
  3. Turn both devices back on.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app and then reinstall it from the Apple App Store.

To remove an app:

  1. From your main screen, locate the app you wish to remove.
  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    iOS showing app being removed.
  1. From the main screen, open the App Store.
    iOS app store icon.

  2. At the bottom of the screen, tap on Search.
    iOS app store search option.

  3. Type name of the desired app on the search bar at the top.
  4. Tap Search to start the search.
    iOS app store search button..

  5. Tap the App to see its download options.
  6. Next, tap the button:
    • GET if the app is free.
    • PRICE if it is a paid app.
  7. Tap OPEN once the app is installed.

The device that is running Roku App and the TV must be on the same Wi-Fi network in order to work. Go through the following steps to first check which Wi-Fi network your TV is on as well as any devices you are using with it. The issue may be quickly resolved by connecting your devices to the same Wi-Fi network.

Each television model may have different icons for the following instructions.

  1. Bring up the television menu.
  2. Select HDTV Settings.
    A TCL tv showing menu with settings selected

  3. Select Network.
    TCL tv settings with network selected

  4. Double check the network name (SSID).
    TCL tv menu with networks listed

To check Wi-Fi connection on an iOS device:

  1. Tap the Settings icon.
    iOS settings icon

  2. Tap Wi-Fi.
    iOS settings menu with Wi-Fi selected


  3. Review the Network Name (SSID) to ensure it is the same.
    iOS settings showing Wi-Fi networks

To check Wi-Fi connection on an Android device:

  1. Swipe down the top bar.
    Android screen showing to swipe down

  2. Hold down the Wi-Fi button and release it.
    Android swipe down menu with Wi-Fi selected

  3. Review the name of your network.
    Android Wi-Fi menu showing network list
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app, and then we'll reinstall it from the Google Play store.

There are multiple ways to uninstall an application on your Android device. Select the one you are most comfortable with.

Android AppsUninstall an App From the Home Screen or App Menu
  1. Locate the app icon, then touch and hold it.
    Android homescreen with app highlighted.
  2. A special menu will open at the top of your screen. Drag the icon to Uninstall and release.
    Android Homescreen showing dragging the app to Uninstall.
  3. You'll be asked if you want to uninstall the app. Select OK.
    Uninstall Prompt with OK highlighted.
Android SettingsUninstall an App From Settings
  1. Open Settings, and select Apps & notifications.
    Android Settings
    Android settings with Apps and notifications highlighted.
  2. Select the app you wish to uninstall.
    Apps list with app highlighted
  3. Select Uninstall.
    App info page with Uninstall highlighted.
  4. You'll be asked if you want to uninstall the app. Select OK.
    Uninstall Prompt with OK highlighted.
Google Play Store.Uninstall an App From the Play Store
  1. Open the Play Store and select the Menu on the top right.
    Google Play Store.
    Menu
  2. Select My apps & games.
    Play Store with My apps and games highlighted.
  3. Select Installed at the top, then select the app you wish to uninstall.
    My apps and games with Installed and the app highlighted.
  4. Select Uninstall.
    App page with Uninstall highlighted.
  5. You'll be asked if you want to uninstall the app, select OK.
    Uninstall app prompt with OK highlighted.
You can reinstall the app at any time in the future. Apps purchased from the Play Store are tracked, and should not bill you a second time if you re-install them.
  1. Launch the Play Store on your device.
    Google play store icon.

  2. Search for your desired app using the search box located at the top.
  3. Touch the magnifying glass on the on-screen keyboard to search.
    Android Keyboard with search magnifying glass highlighted.

  4. On the app's install page, touch INSTALL.
  5. Review the install prompt that pops up. Once done, touch ACCEPT.
  6. Wait for the download to finish. Once done, touch OPEN to launch the app or go back to your apps to access the new app's icon.

The device that is running Roku App and the TV must be on the same Wi-Fi network in order to work. Go through the following steps to first check which Wi-Fi network your TV is on as well as any devices you are using with it. The issue may be quickly resolved by connecting your devices to the same Wi-Fi network.

Each television model may have different icons for the following instructions.

  1. Bring up the television menu.
  2. Select HDTV Settings.
    A TCL tv showing menu with settings selected

  3. Select Network.
    TCL tv settings with network selected

  4. Double check the network name (SSID).
    TCL tv menu with networks listed

To check Wi-Fi connection on an iOS device:

  1. Tap the Settings icon.
    iOS settings icon

  2. Tap Wi-Fi.
    iOS settings menu with Wi-Fi selected


  3. Review the Network Name (SSID) to ensure it is the same.
    iOS settings showing Wi-Fi networks

To check Wi-Fi connection on an Android device:

  1. Swipe down the top bar.
    Android screen showing to swipe down

  2. Hold down the Wi-Fi button and release it.
    Android swipe down menu with Wi-Fi selected

  3. Review the name of your network.
    Android Wi-Fi menu showing network list
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