How to Fix Issues with the QRS Mobile App

Introduction

In This Guide
You'll Learn:
  • How to fix issues with the QRS Mobile app if you're unable to set up your D-Link device with it or it's not working as intended.

1 Connect Mobile for Setup

In order to set up your range extender, you'll need to connect your mobile device to its Wi-Fi setup network first.

You should be able to find the range extender's default Wi-Fi credentials on the Wi-Fi Configuration Card received within the package or on a sticker on the rear of the range extender.
D-Link Wi-Fi Configuration Card.

Use the illustrations below to help you choose the type of device you are using:

Android
Android Home Screen
iOS
iOS Home Screen

? What type of mobile device do you have?

  1. Android
  2. iOS

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In This Guide
You'll Learn:
  • How to fix issues with the QRS Mobile app if you're unable to set up your D-Link device with it or it's not working as intended.

In order to set up your range extender, you'll need to connect your mobile device to its Wi-Fi setup network first.

You should be able to find the range extender's default Wi-Fi credentials on the Wi-Fi Configuration Card received within the package or on a sticker on the rear of the range extender.
D-Link Wi-Fi Configuration Card.

Use the illustrations below to help you choose the type of device you are using:

Android
Android Home Screen
iOS
iOS Home Screen
Depending on your exact device (Smartphone or Tablet), and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Select the dlink-xxxx Wi-Fi network from the list.
    Network name highlighted in Wi-Fi list on Android.
    The network is unsecured; this is normal. You will be using it to set up the device only. After, you will be using the device over a secured wireless connection.
  1. Unplug your range extender from the power outlet.
    Range extender being unplugged from power outlet.
  2. Wait ten seconds.
    Wait 10 Seconds
  3. Plug your range extender back into the power outlet.
    Range extender being plugged into power outlet.
  4. Make sure the indicator light turns on.
    Status light highlighted on front of D-Link range extender.
  5. Wait one minute for the range extender to start back up fully.
    Wait 60 Seconds
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
  1. Open Apps on your Android device.
    Android Apps.
  2. Look for the QRS Mobile app.
    QRS Mobile.
  3. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted on Android screen.
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    App icon turned red when dragged over the Uninstall option.
  5. You will be asked whether you want to uninstall the app. Tap OK to confirm.
    OK option highlighted on app uninstall confirmation prompt.
  1. Launch the Play Store on your mobile device.
    Google Play Store.
  2. Tap in the search box at the top of the screen.
    Google Play Store with Search bar highlighted.
  3. Type "qrs mobile" in the search bar at the top. The app will show up below.
    Keywords highlighted in search field of Google Play and Install button highlighted for found app.
  4. Tap Install and then Open to use it.
Depending on your exact device (Smartphone or Tablet), and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Apple iOS devices and generations.
  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi
  3. Select the dlink-xxxx Wi-Fi network from the list.
    Network name highlighted in Wi-Fi list on iOS.
    The network is unsecured; this is normal. You will be using it to set up the device only. After, you will be using the device over a secured wireless connection.
  1. Unplug your range extender from the power outlet.
    Range extender being unplugged from power outlet.
  2. Wait ten seconds.
    Wait 10 Seconds
  3. Plug your range extender back into the power outlet.
    Range extender being plugged into power outlet.
  4. Make sure the indicator light turns on.
    Status light highlighted on front of D-Link range extender.
  5. Wait one minute for the range extender to start back up fully.
    Wait 60 Seconds

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi

    Next to the icon you will see one of following statuses:

    • Off - Wi-Fi feature is disabled
    • Not Connected - Wi-Fi connection is not established
    • [Network Name] - Wi-Fi connection is established
  3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
    Wi-Fi toggle switch highlighted in iOS settings.
  4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
    Checkmark highlighted next to Wi-Fi network name in iOS settings.
To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

  1. Select the Network Name from the list.
    Wi-Fi networks highlighted in iOS settings.
  2. Enter the Password if required then select Join.
    Wi-Fi Password field and Join button highlighted in iOS settings.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Other...
    Other highlighted in Wi-Fi network list of iOS settings.
  2. Enter the Network Name, choose the Security type, enter the Password then select Join.
    Network Name, Security type, Password fields and Join button highlighted in Wi-Fi connection of iOS settings.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
  1. On the main screen of your iOS device, look for the QRS Mobile app.
    QRS Mobile.
  2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
    Removal option highlighted on mobile app icon.
  3. You will be asked whether you want to delete the app. Tap Delete to confirm.
    Delete option highlighted on app uninstall confirmation prompt.
  1. Launch the App Store on your mobile device.
    Apple App Store.
  2. Tap Search in the bottom right corner.
    App Store Search Button.
  3. Type "qrs mobile" in the search bar at the top. The app will show up below.
    Keywords highlighted in search field of App Store and Get button highlighted for found app.
  4. Tap Get and Install, then Open to use it.
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