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How to Fix Issues with the PlayStation Move on a PS4

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Your PlayStation Move controllers are your gateway to immersive game-play, especially with VR-enabled games. When they won't quite respond properly, it can become frustrating quickly, especially when all you want to do is play.

This guide will walk you through the basic steps to get your PlayStation Move controllers functioning correctly again.

PlayStaion Move controllers.

1 Check Connection

The PlayStation Move requires a PlayStation Camera to function.

You must use a PlayStation Camera designed for the PlayStation 4.

You cannot use the PlayStation Move camera designed for the PlayStation 3.

PlayStation Camera
PlayStation Camera.
  1. Make sure the PlayStation Camera is connected properly to your PlayStation.
  2. Make sure the PlayStation Camera is facing toward you, so it can see you, and any controllers you are using.

2 Charge

Make sure your PlayStation Move controllers are fully charged.

  1. Connect the controller to your PlayStation using the included USB cable.
  2. Wait for the red status indicator light to stop flashing.

    PS Move controller with status indicator light highlighted.

3 Restart

Turn off your PlayStation 4 and turn it back on after a few seconds to restart it.

To turn off your PlayStation 4

  1. Press and hold the power button on the console for at least 7 seconds. The system will beep twice and then turn off.
    PS4 power button

4 Turn On

  1. Push and hold the PS button on your controller for a few moments.
    PS Move controller with PS button highlighted.
  2. The sphere at the top will turn on.

? Are your controllers working properly now?

  1. Yes
  2. No

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Your PlayStation Move controllers are your gateway to immersive game-play, especially with VR-enabled games. When they won't quite respond properly, it can become frustrating quickly, especially when all you want to do is play.

This guide will walk you through the basic steps to get your PlayStation Move controllers functioning correctly again.

PlayStaion Move controllers.

The PlayStation Move requires a PlayStation Camera to function.

You must use a PlayStation Camera designed for the PlayStation 4.

You cannot use the PlayStation Move camera designed for the PlayStation 3.

PlayStation Camera
PlayStation Camera.
  1. Make sure the PlayStation Camera is connected properly to your PlayStation.
  2. Make sure the PlayStation Camera is facing toward you, so it can see you, and any controllers you are using.

Make sure your PlayStation Move controllers are fully charged.

  1. Connect the controller to your PlayStation using the included USB cable.
  2. Wait for the red status indicator light to stop flashing.

    PS Move controller with status indicator light highlighted.

Turn off your PlayStation 4 and turn it back on after a few seconds to restart it.

To turn off your PlayStation 4

  1. Press and hold the power button on the console for at least 7 seconds. The system will beep twice and then turn off.
    PS4 power button
  1. Push and hold the PS button on your controller for a few moments.
    PS Move controller with PS button highlighted.
  2. The sphere at the top will turn on.
  1. Connect your PlayStation Move controller to your PlayStation 4 using the included USB cable.
  2. Push and hold the PS button on your PlayStation Move controller till the dome lights up.
    PS Move controller with PS button highlighted.
  3. Follow the instructions on the screen to calibrate your PlayStation Move controller.