How to Fix Issues with the Panasonic Image App

Introduction

This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Panasonic Image app on your smartphone or tablet.

Mobile app icon

? What kind of issue are you having with the mobile app?

  1. App is not working as intended
  2. Lost connection to camera

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This guide will take you through some troubleshooting steps to repair basic problems you may encounter with the Panasonic Image app on your smartphone or tablet.

Mobile app icon

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.
The most common way to resolve issues on your Android mobile device is to reboot it. Sometimes the Android OS or the apps running on your mobile device can become unstable - rebooting your mobile device gives it a chance to start up fresh and can resolve many issues on its own.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app, and then we'll reinstall it from the Google Play store.
  1. On your Android device, tap on the Apps icon on the main screen.
    Android screen bottom with Apps icon highlighted
  2. Look for the Panasonic Image icon.
    Mobile app icon
  3. Tap and hold the apps icon until you see the Uninstall option show up at the top side of the screen.
    Android app uninstall option
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    Android app uninstall option after drag
  5. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
    Mobile app uninstall confirmation
  1. Launch the Play Store app on your Android device.
    Play Store.
  2. Search for "panasonic image" in the search box at the top and tap on the found app.
    Android app search box.
  3. Tap on Install and then Open to use it.
    Android app landing page.
  1. On the camera screen, tap on Fn.
    Fn option highlighted on camera screen.
  2. Then tap on Wi-Fi.
    Wi-Fi option highlighted on camera screen.
  3. The Wi-Fi access point will be initiated on the camera. Launch the Panasonic Image app on your Android mobile device.
    Image App icon highlighted on phone screen.
  4. Tap on Wi-Fi on the mobile device.
    Wi-Fi option highlighted on phone screen.
  5. Look for the same Wi-Fi network that is showing on the camera screen in the network list showing on the mobile device screen and tap on it.
    Phone showing available Wi-Fi networks.
  6. Accept the connection request on the camera by tapping on Yes.
    Wi-Fi connection confirmation prompt on camera screen.
  7. Once the connection is established the camera will show Under remote control and the mobile device will show Connected.
    Phone connected to camera.
The most common way to resolve issues on your iOS mobile device is to reboot it. Sometimes iOS or the apps running on your mobile device can become unstable - rebooting your iOS mobile device gives it a chance to start up fresh and can resolve many issues on its own.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
The next steps will guide you through reinstalling the app you are having issues with. We'll start by uninstalling the app and then reinstall it from the Apple App Store.
  1. On the main screen of your iOS device, look for the Panasonic Image app icon.
    iOS screen with highlighted mobile app icon
  2. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
    iOS mobile app delete option
  3. You will be asked whether you want to delete the app. Tap on Delete to confirm.
    iOS app deletion confirmation
  1. Launch the App Store on your iOS device.
    App Store.
  2. Tap on Search at the bottom of the screen.
    iOS App Store bottom bar.
  3. Search for "panasonic image" in the search box at the top.
    iOS mobile app landing page
  4. Tap on Get, then on Install and finally on Open to use it.
  1. On the camera screen, tap on Fn.
    Fn option highlighted on camera screen.
  2. Then tap on Wi-Fi.
    Wi-Fi option highlighted on camera screen.
  3. The Wi-Fi access point will be initiated on the camera. Switch to the iOS mobile device and and go into Settings.
    Settings option highlighted on phone screen.
  4. Then go to Wi-Fi.
    Wi-Fi option highlighted on phone screen.
  5. Make sure the Wi-Fi feature is enabled then look for the Wi-Fi network that is showing on the camera screen in the list showing on the mobile devices screen and tap on it.
    List of available Wi-FI networks showing in phone screen.
  6. Once connected you will see a checkmark next to the Wi-Fi networks name.
    Checkmark highlighted denoting phone is connected to Wi-Fi.
  7. Return to the main screen on the iOS mobile device and launch the Panasonic Image app.
    Image App icon highlighted on phone screen.
  8. Accept the connection request on the camera by tapping on Yes.
    Wi-Fi connection confirmation prompt on camera screen.
  9. Once the connection is established the camera will show Under remote control and the mobile device will show Connected.
    Phone connected to camera.Screens with connection confirmation

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To Check If Your Android Mobile Device Is Connected to Wi-Fi

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is turned On. The Wi-Fi network that you are connected to will say Connected under its name.
    Wi-Fi settings with Wi-Fi On switch and connected network highlighted.
  1. Open Settings on your phone or tablet.
    Settings
  2. Select Wi-Fi.
    Wi-Fi highlighted
  3. Look in the list for your Wi-Fi network. Tap and hold your Wi-Fi network name till a menu comes up.
    Wi-Fi Settings with Network highlighted
  4. Select Forget network.
    Network menu with Forget network highlighted
  1. On the camera screen, tap on Fn.
    Fn option highlighted on camera screen.
  2. Then tap on Wi-Fi.
    Wi-Fi option highlighted on camera screen.
  3. The Wi-Fi access point will be initiated on the camera. Launch the Panasonic Image app on your Android mobile device.
    Image App icon highlighted on phone screen.
  4. Tap on Wi-Fi on the mobile device.
    Wi-Fi option highlighted on phone screen.
  5. Look for the same Wi-Fi network that is showing on the camera screen in the network list showing on the mobile device screen and tap on it.
    Phone showing available Wi-Fi networks.
  6. Accept the connection request on the camera by tapping on Yes.
    Wi-Fi connection confirmation prompt on camera screen.
  7. Once the connection is established the camera will show Under remote control and the mobile device will show Connected.
    Phone connected to camera.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To Check If Your iOS Mobile Device Is Connected to Wi-Fi

  1. From the main screen of your device, look for and open Settings.
    iOS Settings icon.
  2. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
      • Off - the Wi-Fi antenna is currently disabled.
      • Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
      • Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
    Wi-Fi highlighted in iOS settings.
  3. You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
    iOS Wi-Fi menu highlighting the Wi-Fi switch and the currently connected network.
  1. Tap Settings.
    Settings
  2. Tap Wi-Fi.
    iOS Wi-Fi icon
  3. Tap the Information symbol to the right of the network you wish to forget.
    iOS info icon
  4. Tap Forget This Network.
    iOS screen with option highlighted
  5. The network is now forgotten. If you wish, it can be re-added.
  1. On the camera screen, tap on Fn.
    Fn option highlighted on camera screen.
  2. Then tap on Wi-Fi.
    Wi-Fi option highlighted on camera screen.
  3. The Wi-Fi access point will be initiated on the camera. Switch to the iOS mobile device and and go into Settings.
    Settings option highlighted on phone screen.
  4. Then go to Wi-Fi.
    Wi-Fi option highlighted on phone screen.
  5. Make sure the Wi-Fi feature is enabled then look for the Wi-Fi network that is showing on the camera screen in the list showing on the mobile devices screen and tap on it.
    List of available Wi-FI networks showing in phone screen.
  6. Once connected you will see a checkmark next to the Wi-Fi networks name.
    Checkmark highlighted denoting phone is connected to Wi-Fi.
  7. Return to the main screen on the iOS mobile device and launch the Panasonic Image app.
    Image App icon highlighted on phone screen.
  8. Accept the connection request on the camera by tapping on Yes.
    Wi-Fi connection confirmation prompt on camera screen.
  9. Once the connection is established the camera will show Under remote control and the mobile device will show Connected.
    Phone connected to camera.Screens with connection confirmation
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