How to Fix Issues with the LG TV Plus App

Introduction

LG Smart TVs have a mobile app called LG TV Plus that adds more functionality to your television. If your app isn't connecting, loading, or responding right there may be an issue with the app itself or the device you're using. We're here to guide you through repairing freezes, failed connects, and wrong button pushes.
Before You Begin:
  • Make sure the model number for your LG television is correct and that your version of the app supports it.
LG Smart TV using webOS.

? What issue are you experiencing with your LG TV Plus application?

  1. Application and device will not pair
  2. Application buttons perform the wrong actions
  3. Application freezes

We're here to help!

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LG Smart TVs have a mobile app called LG TV Plus that adds more functionality to your television. If your app isn't connecting, loading, or responding right there may be an issue with the app itself or the device you're using. We're here to guide you through repairing freezes, failed connects, and wrong button pushes.
Before You Begin:
  • Make sure the model number for your LG television is correct and that your version of the app supports it.
LG Smart TV using webOS.

The device that is running LG TV Plus App and the TV must be on the same Wi-Fi network in order to work. Go through the following steps to first check which Wi-Fi network your TV is on as well as any devices you are using with it. The issue may be quickly resolved by connecting your devices to the same Wi-Fi network.

Each television model may have different icons for the following instructions.

  1. Bring up the television menu.
  2. Select Network.
    LG TV screen settings menu with network selected
  3. Select Wi-FI Connection.
    LG tv settings menu with wi-fi connection selected
  4. Double check the network name (SSID).
    LG TV settings menu with networks listed

Check Wi-Fi connection on an iOS device:

  1. Tap the Settings icon.
    iOS settings icon
  2. Tap Wi-Fi.
    iOS settings menu with wi fi selected

  3. Review the Network Name (SSID) to ensure it is the same.
    iOS menu with Wi-Fi names selected

Check Wi-Fi connection on an Android device:

  1. Swipe down the top bar.
    Android showing to swipe down
  2. Hold down the Wi-Fi button and release it.
    Android swipe down settings menu with wi-fi selected
  3. Review the name of your network.
    Android settings menu with wi-fi networks listed

Most of the time, restarting will fix common problems.

  1. Unplug your modem, router, and TV. Do not disconnect any Ethernet cables, just unplug the power cords from the wall.
    Unplugging power from modem and or router. Illustration.
    Unplugging your TV.
  2. Plug in your modem and router first, and wait for it to establish a connection.
  3. Plug in the TV and turn it on.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
  1. On the main screen of your iOS device, look for the LG TV PLUS app.
    LG TV PLUS icon
  2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
    Uninstalling lg tv plus
  3. You will be asked whether you want to delete the app. Tap Delete to confirm.
    Deleting the app
  1. Open App Store.
    App Store.
  2. Type in "LG TV Plus" in the search bar.
  3. Select LG TV Plus in the search results.
  4. Choose GET and install the app.
    LG TV Plus app with GET button selected. Screenshot.
  5. Open the app to proceed with the setup.
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
  1. Open Apps on your Android device.
    Android Apps.
  2. Look for the LG TV PLUS app.
    LG TV PLUS icon
  3. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted on Android screen.
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    App icon turned red when dragged over the Uninstall option.
  5. You will be asked whether you want to uninstall the app. Tap OK to confirm.
    OK option highlighted on app uninstall confirmation prompt.
  1. Open the Google Play Store.
    Google Play.
  2. Type "LG TV Plus" in the search bar.
    Google Play store with LG TV Plus in search bar. Screenshot.
  3. Select LG TV Plus in the search results.
  4. Click Install to start downloading the app.
    LG TV Plus app with Install button selected. Screenshot.
  5. Click Open to proceed to the setup.
    Installed LG TV Plus app with Open button selected. Screenshot.
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