How to Fix Issues with the Fitbit App

Introduction

There are many Fitbit personal fitness and activity trackers on the market, but the one thing they all have in common is that they will all interact directly with your smartphone or tablet via the Fitbit app, available for iOS and Android devices. This guide will take you through basic troubleshooting steps to overcome issues with the Fitbit app.
Phones with Fitbit app open on them.

? What kind of mobile device do you have?

  1. iOS
  2. Android

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There are many Fitbit personal fitness and activity trackers on the market, but the one thing they all have in common is that they will all interact directly with your smartphone or tablet via the Fitbit app, available for iOS and Android devices. This guide will take you through basic troubleshooting steps to overcome issues with the Fitbit app.
Phones with Fitbit app open on them.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

You can skip this step if your iPhone or iPad is already connected.

  • The simplest way to check to see if your iPhone or iPad is connected to Wi-Fi is to look across the top of your screen. The icon that is identified in the image below indicates that you are connected to a Wi-Fi network.
    iPhone highlighting the Wi-Fi logo.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi

    Next to the icon you will see one of following statuses:

    • Off - Wi-Fi feature is disabled
    • Not Connected - Wi-Fi connection is not established
    • [Network Name] - Wi-Fi connection is established
  3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
    Wi-Fi toggle switch highlighted in iOS settings.
  4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
    Checkmark highlighted next to Wi-Fi network name in iOS settings.
To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

  1. Select the Network Name from the list.
    Wi-Fi networks highlighted in iOS settings.
  2. Enter the Password if required then select Join.
    Wi-Fi Password field and Join button highlighted in iOS settings.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Other...
    Other highlighted in Wi-Fi network list of iOS settings.
  2. Enter the Network Name, choose the Security type, enter the Password then select Join.
    Network Name, Security type, Password fields and Join button highlighted in Wi-Fi connection of iOS settings.
  1. On the main screen of your iOS device, look for the Fitbit icon.
    Fitbit app icon
  2. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
    Home screen with shaking Fitbit icon and X in the top left of the icon
  3. You will be asked whether you want to delete the app. Tap on Delete to confirm.
    Delete Fitbit conformation with Delete highlighted
  1. Open the App Store.
    App Store
  2. Tap on Search.
    App store with Search selected. Screenshot.
  3. In the search bar, search for Fitbit.
    App Store search bar. Screenshot.
  4. Find Fitbit in the search results and tap on GET.
    App Store with the word Fitbit in search bar. Get button highlighted in lower-right corner. Screenshot.
  5. Tap on Install to start download.
    Install.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
In order to proceed, you will want to double check your device's WiFi connection. The next page will guide you through the process of connecting your smartphone or tablet to your wireless network.

You can skip the next step if your smart phone or tablet is already connected.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.
  1. On your Android device, tap on the Apps icon on the main screen.
    Android home screen with apps button highlighted.

  2. Look for the Fitbit icon.
    Fitbit app icon.

  3. Tap and hold the apps icon until you see the Uninstall option show up at the top side of the screen.
    Android home screen with app Uninstall area highlighted.

  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    Android home screen showing an app being moved over the uninstall area.

  5. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
    Android app uninstall confirmation prompt with OK highlighted.
  1. Open Play Store.
    Play Store.
  2. Tap on the search bar and search for Fitbit.
    Google play search bar. Screenshot.
  3. Tap on Fitbit.
    Google Play store with Fitbit in search results. Screenshot.
  4. Tap Install to start downloading the app.
    Landing page for Fitbit app with Install button highlighted. Screenshot.
  5. Once installed, tap Open to proceed to the setup.
    Installed Fitbit app with Open button highlighted. Screenshot.
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