How to Fix Issues with the DJI GO 4 App

Introduction

DJI GO 4 App.
If the DJI GO 4 app on your mobile device is no longer working as intended, there are a few things you can try to resolve the issue. This guide will take you through some troubleshooting steps that may help with that.

1 OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

? What type of mobile device do you have?

  1. Android
  2. iOS

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DJI GO 4 App.
If the DJI GO 4 app on your mobile device is no longer working as intended, there are a few things you can try to resolve the issue. This guide will take you through some troubleshooting steps that may help with that.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To Check If Your Android Mobile Device Is Connected to Wi-Fi

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is turned On. The Wi-Fi network that you are connected to will say Connected under its name.
    Wi-Fi settings with Wi-Fi On switch and connected network highlighted.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
  1. On the main screen of your Android device, look for the DJI GO 4 icon.
    DJI GO 4.
  2. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted on Android screen.
  3. Drag the icon over the Uninstall option until the icon turns red and release it.
    App icon turned red when dragged over the Uninstall option.
  4. You will be asked whether you want to uninstall the app. Tap OK to confirm.
    OK option highlighted on app uninstall confirmation prompt.
  1. Launch the Play Store app on your Android device.
    Play Store.
  2. Tap in the search box at the top of the screen.
    Search bar highlighted in Google Play store.
  3. Search for "DJI GO 4" and tap on the found app.
    DJI GO 4 App found in Google Play store.
  4. Tap Install and then Open to use it.
  1. Launch the DJ GO 4 app on your mobile device.
    DJI GO 4.
  2. Read through the Terms of Use and Privacy Agreement then tap I Agree when you're ready to continue.
    I Agree button highlighted on agreement acceptance screen.
  3. Choose whether you want to Join or Not Consider the DJI Product Improvement Plan.
    Choices highlighted for Product Improvement Plan.
  4. Choose how you want to login to the app:
    • If you want to use a new DJI account or don't have one, choose Sign Up and fill in your new account information.
    • If you want to use an existing DJI account, choose Sign In and fill in your login information.
    Sign Up and Sign In buttons highlighted in mobile app.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To Check If Your iOS Mobile Device Is Connected to Wi-Fi

  1. From the main screen of your device, look for and open Settings.
    iOS Settings icon.
  2. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
      • Off - the Wi-Fi antenna is currently disabled.
      • Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
      • Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
    Wi-Fi highlighted in iOS settings.
  3. You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
    iOS Wi-Fi menu highlighting the Wi-Fi switch and the currently connected network.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
  1. On the main screen of your iOS device, look for the DJI GO 4 icon.
    DJI GO 4.
  2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
    Removal option highlighted on mobile app icon.
  3. You will be asked whether you want to delete the app. Tap Delete to confirm.
    Delete option highlighted on app uninstall confirmation prompt.
  1. Launch the App Store.
    Apple App Store.
  2. Tap Search in the bottom right corner.
    App Store Search Button.
  3. Type "DJI GO 4" in the search bar at the top. The app will show up below.
    Keyword and Get option highlighted for searched app.
  4. Tap Get and Install, then Open to use it.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
    Home screen with setting icon highlighted.
  2. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
    • Off - the Wi-Fi feature is disabled
    • Not Connected - there is no Wi-Fi connection established.
    • the Wi-Fi connections name - there is a Wi-Fi connection already established.
      Settings page with Wi-Fi menu item highlighted.
  3. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
    Wi-Fi settings page with Wi-Fi toggle highlighted and the list of available networks highlighted.
  4. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
    Wi-Fi Settings page with an arrow pointing to a checkmark to the left of the connected network and another arrow pointing to the Wi-Fi symbol in the status bar.
  5. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
    Wi-Fi settings page with an arrow pointing to the padlock representing a secured network.
  6. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
    Wi-Fi settings page with arrow pointing to password field and another arrow pointing to the Join button.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
    Wi-Fi settings page with Other highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
    Wi-Fi Other Network page with name highlighted and security highlighted.
  9. Choose the type of security the Wi-Fi network has by tapping on it.
    Wi-Fi security page with a list of security protocols.
  10. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
    Wi-Fi Other Network page with arrow pointing to the password field and another arrow pointing to the Join button.
  11. At this point your iOS device should be connected to Wi-Fi.
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