How to Fix Issues with the August Home App

Introduction

While your August Connect can wirelessly attach locks to your Smartphone with your August Home App, sometimes they have issues with that connection.

Follow this guide to resolve those issues.

1 Verify Connection

  1. Open your August Home App.
    august home app icon
  2. If the Wi-Fi icon is gray, Wi-Fi is off.
    August Home app page with wi-fi button off circled
  3. If the Wi-Fi is off, turn it on by tapping the gray icon. It will turn blue to show Wi-Fi is on.
    August Home app page with wi-fi on highlighted

? Is your August Connect working properly now?

  1. Yes
  2. No

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While your August Connect can wirelessly attach locks to your Smartphone with your August Home App, sometimes they have issues with that connection.

Follow this guide to resolve those issues.

  1. Open your August Home App.
    august home app icon
  2. If the Wi-Fi icon is gray, Wi-Fi is off.
    August Home app page with wi-fi button off circled
  3. If the Wi-Fi is off, turn it on by tapping the gray icon. It will turn blue to show Wi-Fi is on.
    August Home app page with wi-fi on highlighted

If you've confirmed that the Wi-Fi is on, and you are still unable to connect to your lock, please try the following troubleshooting steps:

  1. Remove the faceplate on your lock and remove one battery.
  2. Place the battery back in and pay attention to the color of the flashing light. If it is red you need to replace all the batteries.
  3. After replacing the batteries (if needed) hold the button on your Connect for 3-4 seconds.
    August Connect device with the top button circled
  4. Try to connect again.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
The next steps involve reinstalling your August Home App.

Method 1:

  1. From the home screen, press the menu button.
  2. Locate the August Home app.
    August home app icon
  3. Press and hold your finger on the August Home app.
  4. Drag it to the icon on the top of your screen where it says "Uninstall".
    Android page with august app selected and uninstall tapped
  5. Tap on OK to confirm your action.
    Android uninstall confirmation

Method 2:

  1. From the home screen, press the menu button.
  2. Choose Settings.
    Android settings gear
  3. Choose Apps.
    Android device settings with apps selected
  4. Find the August Home app, then tap on it.
    Android application settings with august home selected
  5. Tap Uninstall.
    August home app settings with uninstall selected
  6. Tap on OK to confirm your action.
    August home android uninstall confirmation
  1. Launch the Play Store.
    Android Play Store icon
  2. Search for August Home using the search box located at the top.
  3. Touch the magnifying glass on the on-screen keyboard to search.
    Android keyboard with search icon highlighted
  4. On the app's install page, touch INSTALL.
  5. Review the install prompt that pops up. Once done, touch ACCEPT.
  6. Wait for the download to finish. Once done, touch OPEN to launch August Home or go back to your apps to access the new app's icon.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Tap the Menu icon.
    August Home app page showing menu highlighted in top left corner
  2. Tap Settings.
    August Home app menu with settings highlighted
  3. Tap your lock in Lock Settings.
    August Home app menu with Lock Settings for Front Door highlighted
  4. Tap Set Up August Connect.
    August Home menu for Front Door with set up august connect highlighted

In order for you to connect your August Connect with your August Home app and WiFi network via Android, you will need to have a working August Smart Lock already set up within the August Home app.

  1. Open the August Home App.
    August Home icon
  2. Tap the Menu icon.
    August home app screen with menu icon highlighted
  3. Tap Settings.
    August Home app page with Settings highlighted
  4. Tap your lock in Lock Settings.
    August home app page with Lock Settings Front Door highlighted
  5. Tap Set Up August Connect.
    August Home app page with Set Up August Connect highlighted
  6. Tap Begin Scan to start connecting to Wi-Fi.
    August Home Connect to Wi-Fi page with Begin Scan highlighted
  7. Select your network.
  8. Type in your Wi-Fi password.
    August Home app Wi-Fi setup page with keyboard for password
  9. The Connect will show that is connecting.
    August Home app connect to Wi-Fi page showing Connecting circle
  10. Tap Done.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
The next steps involve reinstalling your August Home App.
  1. From your main screen, locate the August App.
    August home app
  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    iOS screen showing app being deleted
  1. From the main screen, open the App Store.
    iOS App Store icon
  2. At the bottom of the screen, tap on Search.
    iOS app store menu with search highlighted
  3. Type August Home on the search bar at the top.
  4. Tap Search to start the search.
    iOS Search button
  5. Tap the August Home App to see its download options.
    iOS app store search results with August Home highlighted
  6. Tap Get.
    August Home app store page with get highlighted
  7. Tap OPEN once the app is installed.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.

In order for you to connect your August Connect with your August Home app and WiFi network via Android, you will need to have a working August Smart Lock already set up within the August Home app.

  1. Open the August Home App.
    August Home icon
  2. Swipe right. In the side menu, tap Set Up New Device.
    August Home app page with set up new device highlighted
  3. Tap Set Up An August Connect.
    August Home set up a device page with set up an august connect highlighted
  4. Choose a lock to pair with your Connect.
  5. Tap Connect is Plugged In.
    August Home app page with OK, Connect is plugged in highlighted
  6. Choose your network and input your Wi-Fi password.
    iOS Accessory Setup page
  7. Tap Finalize Setup.
    August home app page with finalize setup highlighted
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