How to Fix Issues with TCL Smart TV Apps

Introduction

Your TCL Roku TV is a smart TV with a simple, intuitive interface and the built-in ability to stream content over the internet, watch live TV with an antenna, and access connected devices like a cable set-top box or game console. The Roku TV uses different "channels" (more popularly referred to as apps) that can be added via the Roku Channel Store. Popular channels include Netflix, YouTube, Hulu, VUDU and HBO GO. If you experience issues with a particular channel not starting or a channel running improperly, this guide will help you troubleshoot both a potential TV issue or internet connectivity issue.

1 Restart

  1. Press the Home button on your Roku TV remote.
  2. Scroll up or down and select Settings.
    Roku TV menu with Settings option highlighted.
  3. Press the right arrow button and select System.
    Roku TV menu with System option highlighted.
  4. Press the right arrow button and select Power.
  5. Press the right arrow button and select System Restart.
    Roku TV menu with Restart option highlighted.
  6. Press the right arrow button and select Restart.
  7. Press the OK button to confirm.

? Did restarting resolve the issue?

  1. Yes
  2. No

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Your TCL Roku TV is a smart TV with a simple, intuitive interface and the built-in ability to stream content over the internet, watch live TV with an antenna, and access connected devices like a cable set-top box or game console. The Roku TV uses different "channels" (more popularly referred to as apps) that can be added via the Roku Channel Store. Popular channels include Netflix, YouTube, Hulu, VUDU and HBO GO. If you experience issues with a particular channel not starting or a channel running improperly, this guide will help you troubleshoot both a potential TV issue or internet connectivity issue.

  1. Press the Home button on your Roku TV remote.
  2. Scroll up or down and select Settings.
    Roku TV menu with Settings option highlighted.
  3. Press the right arrow button and select System.
    Roku TV menu with System option highlighted.
  4. Press the right arrow button and select Power.
  5. Press the right arrow button and select System Restart.
    Roku TV menu with Restart option highlighted.
  6. Press the right arrow button and select Restart.
  7. Press the OK button to confirm.

For the best streaming experience with your TCL Roku TV, you will need a strong wireless network and a reliable Internet connection. To check your TV's wireless connection status:

  1. Press Home button icon. on your Roku TV remote.
  2. Scroll up or down and select Settings.
  3. Press the right arrow button and select Network.
    Roku TV menu with the settings and network options highlighted.

  4. Press the right arrow button and select Wireless.
  5. This will display the wireless network connection status of your TV.
    Roku TV menu displaying network connection status with wireless signal strength highlighted.

  6. If the signal strength is showing as WEAK or POOR, on your Roku TV's remote, click the right arrow button and select Update connection. This will force your TV to attempt to reconnect to the wireless network it normally connects to.

Updating your TCL Roku TV ensures that it will be running the latest version of software. Normally, when connected to the internet, your Roku TV will check whether new software is available every 24-36 hours. The downloads and installations are done automatically without interrupting viewing on your Roku TV. Sometimes checking manually for updates can be necessary to resolve an issue with a particular channel if it has yet to receive an update that might address a problem.

To update your TCL Roku TV manually:

  1. Press the Home button Home button icon. on your Roku remote.
  2. Select Settings.
    Roku TV menu with the settings option highlighted.

  3. Select System.
    Roku TV menu with the system option highlighted.

  4. Select System Update. The System Update screen displays the current software and build version, along with the date and time of the last update.
    Roku TV menu with the system update option highlighted.

  5. Select Check Now to manually check for updates.
    Roku TV menu with the check now option highlighted.

  6. If an update is found, it will be downloaded and installed automatically and your TV will reboot itself.
    Roku TV menu displaying the system checking for available updates.
  1. Press the Home Home button icon. button on your Roku TV remote.
  2. Move to the right and highlight the channel you wish to remove.
  3. Press the Star Star button icon. button on your remote to open the options menu.
  4. Select Remove Channel.
    Roku TV options menu highlighting the remove channel option.

  5. Press the OK button icon. button to confirm when prompted.
  6. A box will pop-up to reconfirm channel removal.
  7. Highlight Remove and press the OK button icon. button.
  1. Press Home on your remote to open the main screen.
    Remote with home button highlighted.
  2. Scroll down and select Streaming Channels to open the Channel Store.
    Roku homepage with Streaming Channels highlighted.
  3. At the top of the Channel Store is a list of featured, new and popular categories to explore.
  4. Scroll down and select Search Channels.
    Streaming Channels with search highlighted.
  5. Type in the name of the channel you wish to add, then push Right > on your remote.
    search with text entry highlighted.
  6. Select the channel you wish to install.
    Example search result with channel selected.
  7. Select Add channel.
    Channel info with add channel highlighted.
  8. A brief message will appear, letting you know the channel is added to the end of your home screen, and you can move it using the Option * menu. Select OK.
    Information dialog with OK highlighted.

If the channel you added is a channel with premium, paid-for content, you will be prompted for your username and password for that service. This is separate from your Roku account in most cases.

A factory reset returns the TV to its original, "out of the box" state. Performing a factory reset will remove all stored personal data relating to your settings, network connections, Roku data, and menu preferences. Once completed, you must repeat the guided setup, reconnect to the Internet, linking your Roku account, and reloading streaming channels. If applicable, you must also repeat the antenna TV setup (channel scan) and input configuration.

To factory reset your Roku device:

  1. Select the Home button on your remote to open the main screen.
    Home.
  2. Scroll down and select Settings.
    Roku TV menu with the settings option highlighted.
  3. Press the right arrow button, scroll and select System.
    Roku TV menu with the system option highlighted.
  4. Press the right arrow button, scroll and select Advanced system settings.
    Roku TV menu with the advanced system settings option highlighted.
  5. Press the right arrow button, scroll and select Factory reset.
    Roku TV menu with the factory reset option highlighted.
  6. Press the right arrow button, scroll and select Factory reset everything.
    Roku TV menu with the factory reset everything option highlighted, and a an instruction to enter a code for confirmation.
  7. In order to proceed with the full factory reset, enter the code listed on the screen and select OK. A different code is generated each time a factory reset is initiated.

Try power cycling your modem and router:

  1. Remove the power cable from both your modem and router
  2. Please verify all lights are off on the modem and router
  3. After 60 seconds, plug in your modem and then your router

    Remove power cable from both modem and router. Illustration.

If your signal strength is still fair or poor and you are having connection or playback issues, try moving your router if possible.

  • If you can move your router closer to your Roku TV so they are closer together or simply have fewer objects and walls between them, the signal should improve. Sometimes just a few inches or feet can make a big difference.
  • Perhaps you can try moving the router closer temporarily, so as to verify that the signal strength is the problem.
  • If your router has them, try re-orienting the router’s antennas.
  • Try elevating your router higher up in it's current location.
  • If your router is inside a cabinet, remove it and see if signal improves.

If the wireless signal is still not strong enough, here are some additional options:

  • Purchase a new wireless router that provides a stronger signal, or has more reliable software. Routers do vary considerably in their quality – so read the online reviews.
  • There are more advanced home network options, such as range extenders, mesh network routers, or power line extenders which can increase wireless coverage within your house.
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