How to Fix Issues with Netflix On an Amazon Fire TV

Introduction

In This Guide
You'll Learn How To:
  • Fix most common Netflix issues with your Amazon Fire TV
Before We Begin:
  • Have a working Netflix account
Netflix Icon

? What issue are you experiencing with Netflix?

  1. "An error occurred loading this content. Try again later."
  2. My password won't work
  3. The language is wrong
  4. The app won't load

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In This Guide
You'll Learn How To:
  • Fix most common Netflix issues with your Amazon Fire TV
Before We Begin:
  • Have a working Netflix account
Netflix Icon

Restarting your Fire TV depends on the type of device you have:

For a Fire TV Set-Top Box or Stick you can do the following:

  1. Press and hold the Select and Play/Pause buttons at the same time for about five seconds.
    Fire TV remote with Play Pause button highlighted.
  2. Or, From the main screen of your Fire TV, go to Settings.
    Settings option highlighted on Fire TV main screen.
  3. Then go to Device.
    Device option highlighted in Fire TV settings.
  4. And choose Restart. Confirm your decision by selecting Restart.
    Restart option highlighted in device settings.
  5. Alternatively, you can unplug the power cord from the device, wait 10 seconds and then plug it back in.
    Demonstration of Fire TV restart procedure.

For a Fire TV Edition Smart TV you can do the following:

  1. Press the Power button on the remote, wait for 10 seconds and then press it again.
    Fire TV remote with power button highlighted.
  2. Alternatively, you can unplug the power cord from the outlet, wait 10 seconds and then plug it back in.
    Power cycle procedure. Unplug it and plug it back in.

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it
Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it.
Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

  • These are typically plug and play.
  • This device is not a router.
Access Point

This device will provide wireless access to your existing network.

  • Used to extend the range of your network
  • Usually plugged into a router / gateway via Ethernet connection.
Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

  • Standalone device plugged into a power source.
  • Usually located 15-30 feet from the router.


Next we will want to power cycle the networking devices.

Modem / Gateway

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Router

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Switch

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

Access Point / Range Extender

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

Updates can only download and install automatically when your device has an active internet connection.

From the main screen:

  1. Select Settings
    Fire TV main screen with Settings highlighted. Screenshot.

  2. Select Network
    Settings menu with Network option selected. Screenshot.

  3. Your preferred Wi-Fi network should already be selected and shown with a check mark.
    Wi-Fi network list with example selected with checkmark. Screenshot.

  4. If you are not connected to any networks, select your preferred network from the list now.
  5. Enter your Wi-Fi network password, if needed.
  6. You'll see a confirmation message on-screen when your device is successfully connected to your selected network.
Helpful tip. Most Fire TV devices are only capable of connecting to Wi-Fi.
Open your Netflix app and test if it works.
Netflix Icon
  1. Select your network name from the list.
    Network selection.
  2. Type in your network password.
    Password entry.
  3. Your Fire TV will let you know when it connects successfully.
    Connection Successful screen.

Reset your password by sending yourself a password reset email from Netflix.

  1. Navigate to https://www.netflix.com/LoginHelp.
    https://www.netflix.com/LoginHelp
  2. Type the email tied to your Netflix account and choose how to reset your password.
    Netflix's password reset
  3. Selecting email will send you an email with a link to resetting your password.
  4. Selecting text message will send you a verification code through your cell phone.
  5. Selecting voice call will call your selected number with the verification code needed to reset your password.
  1. Sign in to https://www.netflix.com/ on a computer or mobile browser.
    netflix.com
  2. If prompted, select your profile picture.
    Who's watching? Select Netflix profile. Screenshot.
  3. Visit the Account section of the Netflix website.
    Netflix account tab
  4. Under My Profile, select Language.
    My profile language tab
  5. Select your preferred language.
    Netflix language list
  6. If your preferred language is already selected, select English and sign out, then repeat the steps above.
  7. Return to the device experiencing the issue and sign out and sign back in to save this setting.
  8. Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.
  1. Using your remote, from the main Fire TV menu go to Settings.
    FireTV main screen.
  2. From there, go to Applications.
    FireTV settings screen with Applications option highlighted.
  3. Then go to Manage Installed Applications.
    FireTV application settings screen with Manage Installed Applications option highlighted.
  4. Select Netflix.
    Manage Installed Applications screen.
  5. And choose Uninstall. Confirm you decision by selecting Uninstall.
    Uninstall option highlighted for selected application.
  1. Using your remote, from the main Fire TV menu go to Apps.
    FireTV main screen.
  2. Select Netflix in featured apps. If you don't see it, select Search.
    Amazon fire tv's search
  3. Select Download.
    Amazon fire tv with netflix being downloaded
  4. Once installed, sign in.
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