How to Fix Issues with Netflix On a PlayStation 3

Introduction

In This Guide
You'll Learn How To:
  • Fix most common Netflix issues with your PlayStation 3.
Before We Begin:
  • Have a working Netflix account.
  • Power up your PlayStation.
Netflix Icon

? What issue are you experiencing with Netflix?

  1. "An error occurred loading this content. Try again later."
  2. My password won't work
  3. The language is wrong
  4. The app won't load

We're here to help!

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In This Guide
You'll Learn How To:
  • Fix most common Netflix issues with your PlayStation 3.
Before We Begin:
  • Have a working Netflix account.
  • Power up your PlayStation.
Netflix Icon
  1. Hold down the Power Button located on the front of the PlayStation 3 system for 10 seconds.
  2. The power indicator will turn red.
  3. Restart the console by pressing the Power Button again.
    PS3 with Power button identified on the right. Diagram.

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it
Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it.
Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

  • These are typically plug and play.
  • This device is not a router.
Access Point

This device will provide wireless access to your existing network.

  • Used to extend the range of your network
  • Usually plugged into a router / gateway via Ethernet connection.
Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

  • Standalone device plugged into a power source.
  • Usually located 15-30 feet from the router.


Next we will want to power cycle the networking devices.

Modem / Gateway

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Router

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Switch

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

Access Point / Range Extender

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

To test your Internet connection, follow these steps:

  1. Select Settings.
    Settings menu. Screenshot.
  2. Select Network Settings.
    Settings menu with Network Settings selected. Screenshot.
  3. Select Internet Connection Test.
    Network Settings with Internet Connection Test selected. Screenshot.
  4. If the test did not pass and you need help reconnecting follow this guide.
    Connecting your PS3 to your network.
Open your Netflix app and test if it works.
Netflix Icon
  1. Go to Settings and select Network Settings.
    main menu with settings menu highlighted and network settings highlighted
  2. Select Internet Connection Settings.
    network settings with internet connection settings highlighted
  3. Select Ok.
    Internet connection settings with ok highlighted
  4. Select Easy.
    Internet connections settings with select a setting method and easy is highlighted
  5. Select Wireless.
    select a connection method with Wireless highlighted
  6. Select Scan.
    wlan settings with scan highlighted
  7. Select your network from the list.
    Select access point with a list of available wireless networks and example network Brandt is highlighted

    Take note of the Security listed on this screen. We will need this in a moment.

  8. Hit the right button on the D-Pad to confirm your selected network.
    example Brandt network showing with left and right arrows
  9. Select the type of security your network uses. Most common is WPA-PSK / WPA2-PSK
    wlan security setting with WPA/PSK and WPA2/PSK highlighted
  10. Unless you're on an unsecured network (not recommended) hit X to enter in your Security Key
    WPA key showing with box under it
  11. Enter your security key and select Enter when done.
    virtual keyboard with WPA key box where password is displayed and enter button is highlighted
  12. Press the right button on your D-Pad to confirm your security key.
    WPA key with box with stars showing filled password
  13. Hit the X button on your controller to confirm settings.
    summary of settings with enter highlighted

Reset your password by sending yourself a password reset email from Netflix.

  1. Navigate to https://www.netflix.com/LoginHelp.
    https://www.netflix.com/LoginHelp
  2. Type the email tied to your Netflix account and choose how to reset your password.
    Netflix's password reset
  3. Selecting email will send you an email with a link to resetting your password.
  4. Selecting text message will send you a verification code through your cell phone.
  5. Selecting voice call will call your selected number with the verification code needed to reset your password.
  1. Sign in to https://www.netflix.com/ on a computer or mobile browser.
    netflix.com
  2. If prompted, select your profile picture.
    Who's watching? Select Netflix profile. Screenshot.
  3. Visit the Account section of the Netflix website.
    Netflix account tab
  4. Under My Profile, select Language.
    My profile language tab
  5. Select your preferred language.
    Netflix language list
  6. If your preferred language is already selected, select English and sign out, then repeat the steps above.
  7. Return to the device experiencing the issue and sign out and sign back in to save this setting.
  8. Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.
  1. Navigate to Netflix.
    Playstation network showing Netflix as available
  2. Press the Triangle button on the PlayStation controller.
  3. Select Delete.
    PS3 delete menu
  4. Select Yes.

Games installed from the PlayStation Store will require approximately twice the space to install than listed. This is to allow the game to download and then extract to your hard drive. Once the game is installed the downloaded file is then removed.

  1. Go to PlayStation Network. You should see the Netflix App ready to be downloaded. Select Netflix.
    Playstation network showing Netflix as available
  2. Let Netflix download.
    Netflix downloading on a PS3
  3. Once Netflix is installed, you may launch the app and then sign in.
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