One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.
Your network may consist of one or more of the following networking devices:
Modem
This is the primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway
This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it
Router
This device allows you to connect multiple devices to your Internet connection using a single external IP address.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it.
Switch
This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.
These are typically plug and play.
This device is not a router.
Access Point
This device will provide wireless access to your existing network.
Used to extend the range of your network
Usually plugged into a router / gateway via Ethernet connection.
Range Extender
This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.
Standalone device plugged into a power source.
Usually located 15-30 feet from the router.
Next we will want to power cycle the networking devices.
Modem / Gateway
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Router
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Switch
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Access Point / Range Extender
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
4. Network Status Check
To check Network status at startup:When your Chromecast first starts up, the Network Name is displayed for a moment on-screen.
Disconnect, then reconnect the USB power cable from the side of your Chromecast.
In the corner, you will see the name of your Chromecast device, as well as the Wi-Fi network it has connected to.
To check Network status from the Google Home app:
Launch Google Home.
Select Devices in the top-right corner.
Select the 3-dot menu for the Chromecast itself.
Select Settings.
Near the top, you'll see the name of your Chromecast, and just below you'll see which Wi-Fi network it's connected to.
Scroll to the bottom, and you'll see the MAC (Media Access Control) address and IP (Internet Protocol) addresses of your Chromecast.
5. Test the App
Open your Netflix app and test if it works.
6. What's next?
7. Connect Wi-Fi
Connect Chromecast to your Wi-Fi
Power on your Chromecast.
Go to your Wi-Fi settings and select your new Chromecast. Look for the same device name you see on your TV screen.
Go to Chromecast application and it should say "We found a new Chromecast", then click Next.
Verify Chromecast, the code in your phone should be the same in your TV, then click Next.
Select Country.
Rename your Chromecast, then click Next.
Wi-Fi Network, then click Set up.
Select your SSID/Network name and enter your password.
Your Chromecast should now be connected to your home network.
8. What's next?
9. Reset Password
Reset your password by sending yourself a password reset email from Netflix.
If your preferred language is already selected, select English and sign out, then repeat the steps above.
Return to the device experiencing the issue and sign out and sign back in to save this setting.
Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.
11. Restart
Method 1: Restart with the power cable
Disconnect the power from your Chromecast.
Wait 10 seconds.
Plug the Chromecast back in.
Method 2: Restart with the app
Open the Google Home app.
Select the Menu in the top-left corner.
Select Devices.
Select the Options menu for your device.
Select Reboot.
Select OK.
12. Ensure Device and Chromecast Are on Same Wi-Fi
Your casting device should be on the same network as the Chromecast. Confirm that your Chromecast and device are on the same network by doing the following:
Open the Google Home app on your smartphone.
Select Devices in the upper right corner of your screen.
Click the device card menu in the upper right corner of your screen.
Select Settings.
Locate Wi-Fi. The network name shown is the wireless network your Chromecast is currently connected to..
Your Chromecast should be on the same Wi-Fi network as the device casting to it.
If your Chromecast is not on the same Wi-Fi, tap Wi-Fi.
Select your Wi-Fi name and enter your password.
Ensure your device is connected to the same network before proceeding.
13. Device Types That Can Cast
The following types of devices can cast to the Chromecast:
Android Devices
iOS Devices
Computer
14. Restart
Hold down the power button on your Android device. Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
A prompt will appear on-screen. Select Restart.
If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
If you had to shut down your Android device, wait 30 seconds before turning your device back on.
15. Uninstall Netflix
Locate Netflix on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
Drag the icon to Uninstall at the top then release.
When prompted if you want to uninstall, select OK.
16. Install Netflix
Open the Play Store, then select the Search Bar at the top.
Type in Netflix, then select Netflix from the list.
Select Install.
Select Open to open the app.
17. Reboot
One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.
Your network may consist of one or more of the following networking devices:
Modem
This is the primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway
This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.
Has either a coaxial cable, fiber cable, or phone cord plugged into it.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it
Router
This device allows you to connect multiple devices to your Internet connection using a single external IP address.
Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
Typically has Wi-Fi built into it.
Switch
This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.
These are typically plug and play.
This device is not a router.
Access Point
This device will provide wireless access to your existing network.
Used to extend the range of your network
Usually plugged into a router / gateway via Ethernet connection.
Range Extender
This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.
Standalone device plugged into a power source.
Usually located 15-30 feet from the router.
Next we will want to power cycle the networking devices.
Modem / Gateway
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Router
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Wait for the device to go online.
Switch
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
Access Point / Range Extender
Unplug the power from the device.
Wait 30 seconds.
Plug the power back into the device.
18. What's next?
19. Restart Your Computer
Please reboot your computer.
20. Uninstall Netflix
Click Start then Settings.
Next, Select Apps.
Scroll down and Netflix, and click on Uninstall.
21. Install App (Windows 10)
Select Start.
Select the Microsoft Store.
Search for "Netflix".
Select Netflix.
Click Install.
22. Restart
Hold down the lock/power button.
Slide to power off when prompted.
Wait until the phone is off.
Hold down the lock/power button until you see the Apple logo.
23. Delete Netflix
To remove an app:
From your main screen, locate the app you wish to remove.
Lightly touch and hold the app until it jiggles or vibrates.
Tap X in the upper-left corner of the app.
Tap Delete.
24. Install Netflix
Open the App Store and select Search in the bottom right corner.
Type in Netflix, and select Get for Netflix in the list.
Select Get or Cloud Install for Netflix.
Select Install.
Select Open.
25. Connect Wi-Fi
Connect Chromecast to your Wi-Fi
Power on your Chromecast.
Go to your Wi-Fi settings and select your new Chromecast. Look for the same device name you see on your TV screen.
Go to Chromecast application and it should say "We found a new Chromecast", then click Next.
Verify Chromecast, the code in your phone should be the same in your TV, then click Next.
Select Country.
Rename your Chromecast, then click Next.
Wi-Fi Network, then click Set up.
Select your SSID/Network name and enter your password.
Your Chromecast should now be connected to your home network.