How to Fix Issues with Netflix On a Chromecast

Introduction

In This Guide
You'll Learn How To:
  • Fix most common Netflix issues.
Before We Begin:
  • Have a working Netflix account
Netflix Icon

? What issue are you experiencing with Netflix?

  1. "An error occurred loading this content. Try again later."
  2. My password won't work
  3. The language is wrong
  4. The app won't load

We're here to help!

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In This Guide
You'll Learn How To:
  • Fix most common Netflix issues.
Before We Begin:
  • Have a working Netflix account
Netflix Icon

Method 1: Restart with the power cable

  1. Disconnect the power from your Chromecast.
  2. Wait 10 seconds.
  3. Plug the Chromecast back in.

Method 2: Restart with the app

  1. Open the Google Home app.
    Google Home.
  2. Select the Menu in the top-left corner.
    Google Home with Menu highlighted.
  3. Select Devices.
    Google Home menu with Devices highlighted.
  4. Select the Options menu for your device.
    Devices list with Option menu for device highlighted.
  5. Select Reboot.
    Device Options menu with Reboot highlighted.
  6. Select OK.
    Reboot dialog with OK highlighted.

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it
Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it.
Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

  • These are typically plug and play.
  • This device is not a router.
Access Point

This device will provide wireless access to your existing network.

  • Used to extend the range of your network
  • Usually plugged into a router / gateway via Ethernet connection.
Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

  • Standalone device plugged into a power source.
  • Usually located 15-30 feet from the router.


Next we will want to power cycle the networking devices.

Modem / Gateway

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Router

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Switch

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

Access Point / Range Extender

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

To check Network status at startup:

When your Chromecast first starts up, the Network Name is displayed for a moment on-screen.
  1. Disconnect, then reconnect the USB power cable from the side of your Chromecast.
    Chromecast USB power cable disconnected from Chromecast highlighted.
  2. In the corner, you will see the name of your Chromecast device, as well as the Wi-Fi network it has connected to.
    Chromecast Startup Wallpaper with Device name and Wi-Fi network name highlighted.
    Zoomed in picture of Chromecast Device name and Wi-Fi network name.

To check Network status from the Google Home app:

  1. Launch Google Home.
    Google Home Icon.
  2. Select Devices in the top-right corner.
    Google Home with Devices icon highlighted.
  3. Select the 3-dot menu for the Chromecast itself.
    Devices with device menu highlighted.
  4. Select Settings.
    Device menu with Settings highlighted.
  5. Near the top, you'll see the name of your Chromecast, and just below you'll see which Wi-Fi network it's connected to.
    Device settings with name and Wi-Fi name highlighted.
  6. Scroll to the bottom, and you'll see the MAC (Media Access Control) address and IP (Internet Protocol) addresses of your Chromecast.
    Device settings with MAC and IP addresses highlighted.
Open your Netflix app and test if it works.
Netflix Icon

Connect Chromecast to your Wi-Fi

  1. Power on your Chromecast.
  2. Go to your Wi-Fi settings and select your new Chromecast. Look for the same device name you see on your TV screen. 
  3. Go to Chromecast application and it should say "We found a new Chromecast", then click Next.
  4. Verify Chromecast, the code in your phone should be the same in your TV, then click Next.
  5. Select Country.
  6. Rename your Chromecast, then click Next.
  7. Wi-Fi Network, then click Set up.
  8. Select your SSID/Network name and enter your password.
  9. Your Chromecast should now be connected to your home network.
    Successful setup confirmation on device and ready to cast displayed on television

Reset your password by sending yourself a password reset email from Netflix.

  1. Navigate to https://www.netflix.com/LoginHelp.
    https://www.netflix.com/LoginHelp
  2. Type the email tied to your Netflix account and choose how to reset your password.
    Netflix's password reset
  3. Selecting email will send you an email with a link to resetting your password.
  4. Selecting text message will send you a verification code through your cell phone.
  5. Selecting voice call will call your selected number with the verification code needed to reset your password.
  1. Sign in to https://www.netflix.com/ on a computer or mobile browser.
    netflix.com
  2. If prompted, select your profile picture.
    Who's watching? Select Netflix profile. Screenshot.
  3. Visit the Account section of the Netflix website.
    Netflix account tab
  4. Under My Profile, select Language.
    My profile language tab
  5. Select your preferred language.
    Netflix language list
  6. If your preferred language is already selected, select English and sign out, then repeat the steps above.
  7. Return to the device experiencing the issue and sign out and sign back in to save this setting.
  8. Changing the language for your profile will also change the subtitle and dubbing options you see, putting your preferred language first on available titles.

Method 1: Restart with the power cable

  1. Disconnect the power from your Chromecast.
  2. Wait 10 seconds.
  3. Plug the Chromecast back in.

Method 2: Restart with the app

  1. Open the Google Home app.
    Google Home.
  2. Select the Menu in the top-left corner.
    Google Home with Menu highlighted.
  3. Select Devices.
    Google Home menu with Devices highlighted.
  4. Select the Options menu for your device.
    Devices list with Option menu for device highlighted.
  5. Select Reboot.
    Device Options menu with Reboot highlighted.
  6. Select OK.
    Reboot dialog with OK highlighted.

Your casting device should be on the same network as the Chromecast. Confirm that your Chromecast and device are on the same network by doing the following:

  1. Open the Google Home app on your smartphone.
  2. Select Devices in the upper right corner of your screen.
    Google Home app with Devices selected. Screenshot.
      
  3. Click the device card menu in the upper right corner of your screen.
    Device menu.

  4. Select Settings.
  5. Locate Wi-Fi. The network name shown is the wireless network your Chromecast is currently connected to..
    Device Settings with Wi-Fi network shown. Screenshot.
      
  6. Your Chromecast should be on the same Wi-Fi network as the device casting to it.
  7. If your Chromecast is not on the same Wi-Fi, tap Wi-Fi.
  8. Select your Wi-Fi name and enter your password.
    List of Wi-Fi networks. Screenshot.

  9. Ensure your device is connected to the same network before proceeding.

The following types of devices can cast to the Chromecast:

  • Android Devices
  • iOS Devices
  • Computer
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Locate Netflix on your Home Screen or App Drawer. Tap and hold the app icon, and start dragging it around.
    Netflix on an android
  2. Drag the icon to Uninstall at the top then release.
    netflix icon being dragged
  3. When prompted if you want to uninstall, select OK.
    Netflix uninstall confirmation
  1. Open the Play Store, then select the Search Bar at the top.
    Google Play Store.
    Google Play Store with Search highlighted.
  2. Type in Netflix, then select Netflix from the list.
    Search for Netflix with Netflix highlighted.
  3. Select Install.
    Install button
  4. Select Open to open the app.
    Open button

One of the main causes with the inability to get on the Internet is that your networking equipment could have malfunctioned. Sometimes performing a reboot will resolve this issue.

Your network may consist of one or more of the following networking devices:

Modem

This is the primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 1 or 2 Ethernet ports which connect to a router.
Gateway

This is an all-in-one device that has both a modem and a router built in. It is a primary device used to get you on the Internet.

  • Has either a coaxial cable, fiber cable, or phone cord plugged into it.
  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it
Router

This device allows you to connect multiple devices to your Internet connection using a single external IP address.

  • Typically has 3 or 4 Ethernet ports which connect to a your computers and smart devices.
  • Typically has Wi-Fi built into it.
Switch

This device helps to extend the wired functionality of devices by providing your additional Ethernet ports.

  • These are typically plug and play.
  • This device is not a router.
Access Point

This device will provide wireless access to your existing network.

  • Used to extend the range of your network
  • Usually plugged into a router / gateway via Ethernet connection.
Range Extender

This device will extend the range of your existing WiFi network by rebroadcasting your WiFi network.

  • Standalone device plugged into a power source.
  • Usually located 15-30 feet from the router.


Next we will want to power cycle the networking devices.

Modem / Gateway

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Router

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
  4. Wait for the device to go online.

Switch

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.

Access Point / Range Extender

  1. Unplug the power from the device.
  2. Wait 30 seconds.
  3. Plug the power back into the device.
Please reboot your computer.
  1. Click Start then Settings.
    Windows start menu with the start button and settings highlighted.
  2. Next, Select Apps.
    Windows Settings with Apps highlighted.
  3. Scroll down and Netflix, and click on Uninstall.
    Windows 10 netflix uninstall
  1. Select Start.
    Windows Start menu
  2. Select the Microsoft Store.
    Windows Store
  3. Search for "Netflix".
    Microsoft Store app with search icon and netflix highlighted. Screenshot
  4. Select Netflix.
    Microsoft Store app with Netflix app highlighted. Screenshot
  5. Click Install.
    Netflix App page with Install highlighted. Screenshot

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

To remove an app:

  1. From your main screen, locate the app you wish to remove.
  2. Lightly touch and hold the app until it jiggles or vibrates.
  3. Tap X in the upper-left corner of the app.
  4. Tap Delete.
    Deleting Netflix
  1. Open the App Store and select Search in the bottom right corner.
    iOS App Store
    Apple App Store navigation bar with Search highlighted.
  2. Type in Netflix, and select Get for Netflix in the list.
    App Store page with Get highlighted
  3. Select Get or Cloud Install for Netflix.
    Get button Cloud install
  4. Select Install.
    Install
  5. Select Open.
    Open button

Connect Chromecast to your Wi-Fi

  1. Power on your Chromecast.
  2. Go to your Wi-Fi settings and select your new Chromecast. Look for the same device name you see on your TV screen. 
  3. Go to Chromecast application and it should say "We found a new Chromecast", then click Next.
  4. Verify Chromecast, the code in your phone should be the same in your TV, then click Next.
  5. Select Country.
  6. Rename your Chromecast, then click Next.
  7. Wi-Fi Network, then click Set up.
  8. Select your SSID/Network name and enter your password.
  9. Your Chromecast should now be connected to your home network.
    Successful setup confirmation on device and ready to cast displayed on television

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